"Messenger is not available right now. Please try again later. (0x8ac70013)"


  • As of this morning, whenever I try to make a video or audio call from Windows Live Messenger, I get the above error. And if someone tries to place an audio or video call to me, I see no sign of the invitation. Text IMs work properly, though. And autio/video setup shows no problems.

    WLM 2009 Bulid 14.0.8064.206. (The same WLM version, running on my XP machine, works properly for video and audio calls.)

    GA-P35-DS3Lr2(F8) Q9450 OCZ8500(4GB) GTX260(182.08) 3xWDGreenPower(1TB)SATA
    WinTV1600 GGW-H20L 2560x1600 3007WFP Win6.1.7000x64 Avast4.8.1335
    Logitech USB Camera (Communicate STX)
    • Moved by Carey FrischMVP, Moderator Sunday, September 06, 2009 1:23 AM Moved to relevant category (From:Windows 7 Miscellaneous)
    Thursday, April 02, 2009 1:55 PM


All replies

  • By the way, it's working properly now. I don't know what changed.
    Monday, April 06, 2009 12:07 PM
  • what did you do?!
    Monday, August 03, 2009 3:06 AM
  • I had the same problem and find out that the problem was VMWARE Workstation 6.5.3.
    I used NAT so the VM machines had internet connections, but had to switch to Bridge because of this problem.
    I had to disable VMnet1 and VMnet8 and use VMnet0 - Bridge network.

    All is OK now.

    I hope it helps...
    • Proposed as answer by Hernan93 Saturday, July 10, 2010 7:18 PM
    Sunday, September 06, 2009 12:15 AM
  • Disabling both VMnet1 and VMnet8 with VMWare 6.5.2 and then restarting live messenger worked for me too.
    (Using Windows 7 Ultimate RTM 64bit and Messenger  14.0.8064.206)
    Tuesday, September 29, 2009 11:20 AM
  • Hey, thanks! It's great to finally have this fixed. Kudos to figuring that out.
    Friday, October 02, 2009 6:37 AM
  • Hi Fellows, I have the same problem, using Windows 7 Premium RTM 64bit and WLM 2009. Looks like you ppl. got it fixed, but my problem, I can't find this "VMWare 6.5.2 . Please forgive me being so dumb, but would you explain how to get to that point where can make those changes.

    Thanks: sse4

    Friday, November 06, 2009 9:02 PM
  • VMware is a software that does not come with Windows (any version). Those whom have VMware is because they download it and installed separately.

    So, I am guessing you do not have VMware installed in your PC. therefore this solution does not apply to your case.

    I have reed in some other sites that this problem also occurs when people have some "McAfee Site Advisor" software.

    So, maybe you should check out if you have McAfee software.

    Saturday, December 26, 2009 4:12 PM
  • It worked for me too. Windows Vista 64 bit, VMWare server 2.0.2. Thank you very much.
    Thursday, February 25, 2010 12:24 AM
  • Thank you so much for this - this worked for me as well.

    If you have VMWare Server installed on your PC then, as "dumdum2" as mentioned above, simply disable the two VMWare network adapters (usually called VMnet1 and VMnet 8) and this problem will go away.

    I have Vista 64 SP2 and the latest version of Windows Messenger (as of now, i.e. 11 June 2010).

    (Before I found this fix, I used to get this error intermittently and it would disappear after 15-30mins so it's very random and very unpredictable)

    Saturday, June 12, 2010 12:23 AM
  • Apologies for asking a silly question but how do I disable the two network adaptors? All I can find is my VMplayer.
    Tuesday, June 29, 2010 7:31 PM
  • yeah it really worked'

    thank you so much

    Friday, July 16, 2010 4:24 PM
  • I can disable VMnet1 and VMnet8 in the Virtual Network Editor/ Host Virtual Adapters but I can't press OK!!!:O What is that?? help me please!!!
    Friday, August 13, 2010 10:11 PM
  • how do you disable VMnet1 and VMnet??
    Saturday, October 16, 2010 6:19 PM
  • Tks D.van.Es!
    Saturday, January 22, 2011 10:00 PM
  • Assuming you have Windows 7:


    Go to control panel>network and internet>network and sharing center>click change adapter settings on the left, then right click the vmware adapters and click disable

    Monday, March 14, 2011 5:17 AM
  • Hi Guys,

    I have the same problem, I'm using Windows Vista, I have Symantec as an Antivirus.

    I don't know what to do so My MSN Calls & videos will work ?!

    Anyone could help ? 

    Monday, March 21, 2011 10:26 AM
  • hi my friend.. i was not able to find vmware adapters on my pc, i only saw athenos and also local conections, i know i used to have mcafee advisor but i cant fix this problem and my webcam is not working with msn messenger at all. help me pease
    • Proposed as answer by andijana Wednesday, December 21, 2011 11:25 AM
    • Unproposed as answer by andijana Wednesday, December 21, 2011 11:25 AM
    Friday, May 27, 2011 3:35 AM
  •   i had the same problem with this but i use windows XP and help how to fix this problem ?? plzz 
    Wednesday, December 21, 2011 11:28 AM