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Windows Update Fails 8000FFFF

    Question

  • Windows Update will download and install updates for defender, mobile device center, etc but will never download Windows Vista updates [8 of them]???

    it used to give error 8000FFFF, but now just fails with no error code... just a blank space where the code should be.

    ?
    Saturday, July 15, 2006 10:34 AM

Answers

  •  R. Ryan wrote:
    ... but since phone tech support is done for the day, I turned to this forum, hoping for a possible answer before I call tech support.  ...
    I think that phone support, since you have direct access, is probably going to be the fastest.

    .... the update didn't install, for I figure, if it had, then I would have received a typical message informing me I needed to reboot, which I never received.

    Very few updates in Vista will require a re-boot, but AIUI, you should see something indicating success or failure.

    Monday, August 07, 2006 4:41 PM

All replies

  • Do you have dialup?  I had same problem, but found that connecting to the Internet prior to running Update allowed downloads to Vista.
    Saturday, July 15, 2006 3:13 PM
  • nope... broadband over wireless with a netgear router
    • Proposed as answer by active sync Sunday, February 08, 2009 12:42 AM
    Saturday, July 15, 2006 4:53 PM
  • Could you possibly get me a screen shot of the failure and tell me the build number of the Vista version you are testing?

    Thanks.

    • Proposed as answer by active sync Sunday, February 08, 2009 12:43 AM
    Monday, July 31, 2006 6:11 PM
  • I, too, am receiving an error message relating to a Windows Vista Beta 2 update.  I am a member of the Windows Vista Beta 2 Feedback Panel, but since phone tech support is done for the day, I turned to this forum, hoping for a possible answer before I call tech support.  The update that Windows Update found, and says needs to be installed, is KB922750, but I get a Code 8000FFFF error message.  I have attempted this update a number of times via the normal route, always with failure.  After trying via the normal route, I thought I would give it a try by manually downloading the update, saving it to my desktop, and installing it from there.  As far as I have been able to tell, the update didn't install, for I figure, if it had, then I would have received a typical message informing me I needed to reboot, which I never received.  After attempting to install the update this way, I went back to the standard way of doing the update, via the Windows Update, through MSIE, but, again, received the same failure, with the same error code.  Although I am not sure it the build has anything to do with it, I am currently running Build 5384.
    • Proposed as answer by active sync Sunday, February 08, 2009 12:43 AM
    Sunday, August 06, 2006 2:57 AM
  •  R. Ryan wrote:
    ... but since phone tech support is done for the day, I turned to this forum, hoping for a possible answer before I call tech support.  ...
    I think that phone support, since you have direct access, is probably going to be the fastest.

    .... the update didn't install, for I figure, if it had, then I would have received a typical message informing me I needed to reboot, which I never received.

    Very few updates in Vista will require a re-boot, but AIUI, you should see something indicating success or failure.

    Monday, August 07, 2006 4:41 PM
  • I am also getting 8000FFFF error when trying to install updates and there r 4 criticals to be gotten. I have tried manually downloading the updates but still get the same error when i run the .msu files please help
    Tuesday, August 22, 2006 10:14 AM
  • I am getting this error too when Vista tries to install update KB929777.  Has Microsoft found any solutions for this since the last message to this forum was posted?

     

    Thanks,

    Mo

    Thursday, April 26, 2007 8:24 PM
  • Here is the answer to your problems. Go to your control panel under add and remove programs you will see a hot fix for  kb929777. Uninstall this hot fix. Windows will tell you to reboot, do it. Download the kb929777 for the windows website not the auto update site, (if you do it will install the hot fix first before the kb929777 and then kb929777 will not install again). After successful update you will need to reboot. check for updates( there should be none and your history should show successful update on the kb929777. I also took out 3 gb of mem. before I did this but before it would still not download until I removed the hot fix, so I DO NOT KNOW IF YOU NEED TO REMOVE THE MEM. FIRST. But try it with the mem. in first and it may save you a step.
    Sunday, May 06, 2007 4:58 AM
  • Worked perfectly and I didn't move any memory. Thanks
    Thursday, May 17, 2007 10:02 PM
  • An even easier solution is:

     

    1: Open up "Control Panel" and navigate your way to "Programs and Features".

    2: Click "View installed updates" on the left hand side.

    3: Find the update KB929777 and uninstall it.

    4: Attempt to install the update again in Windows Update

    5: Once successful, restart your PC.

    Saturday, June 30, 2007 8:27 PM
  • Thanks V Much, this did the job.

     

    Thursday, July 05, 2007 2:04 PM
  • I had this problem. At first I removed 2GB RAM and tried again. No luck. Put RAM back in. Removed the hotfix for KB929777 and restarted. Installed the manually downloaded KB929777 update and then installed. Restarted again. Checked control panel. update KB929777 now reflected. The key is to remove the hotfix and then do the manual install as stated.

     

    Thanks for the clue.

    Monday, July 09, 2007 1:32 PM
  • Well- I have this exact same error message, but I have checked through my installed updates, and I do not have KB929777 installed.

     

    So what now?  Is there another update that can cause this same problem?

     

     

     

    Wednesday, August 01, 2007 12:54 AM
  • Same here wfeg.  I don't have KB929777 installed either and when I went and got that update and tried to install it manually from Microsoft it failed.  Every manual update I have tried to install fails.  I've been getting the 8000FFFF error message for over a month now.  I've tried every suggestion on every forum on the internet....and nothing works.
    Wednesday, August 01, 2007 1:01 PM
  • Sean137- I too am still searching for an answer.  Below is what I have done that has been beneficial.

     

    1.  I found a web site that said that Microsoft gave free support for Windows Update problems, and I sent an E-mail to Microsoft.  Several days later, I got a reply, asking for further details about my computer setup, to which I replied.  Although I can't remember the web site where I found this message, I can give you the E-mail address that I replied too.  Unfortunately, I have not received any further correspondence from this E-mail address since sending off the setup details.  However, the E-mail address is:  APAC Global Consumer Support WINDO.0000.AU.00.EN.DCA.KLM.TS.1FL.PBA.00.WB@css.one.microsoft.com, and the contact name is

    Ajay Gunasekaran Microsoft Australia & New Zealand Online Technical Support.

     

    2.  Suggest that you look in the following 2 locations for reasons why Windows Update no longer works for you:

    C:\Windows\WindowsUpdate.log

    C:\Windows\SoftwareDistribution\ReportingEvents.log

    There is a lot of information about error code 8000FFFF in these 2 files.

    Good luck- please let me know if you have any success.  I am going to phone Microsoft Support tomorrow.

    Wfeg

     

    Sunday, August 05, 2007 7:08 AM
  • To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

    • Proposed as answer by I_Am_Sam Tuesday, March 31, 2009 2:24 AM
    Thursday, August 16, 2007 11:54 PM
  • I signed up, just to post a reply.

    The manual installation takes about 10-15minutes and looks like your computer froze. It didn't freeze-just go for a walk and come back later.


    After installation, it still failed. Way to go microsoft....
    Tuesday, August 28, 2007 10:41 PM
  • BIGS1922:

     

    It worked like a charm by following your instructions to a "T", with no memory required to be removed.

     

    'puter is a brand-new Dell XPS M1210 with 4GB of RAM, loaded up to the max (about 5 Grand worth I might add, 'way too many bucks for this kind of a petty problem).

     

    Does anybody here notice that this SNAFU seems to be unique to Dell notebooks?

     

    While Microsoft is (presumably) working on a fix for this real pain-in-the-a** nightmare, could perhaps the Microsoft liaison guy for Dell notify them, so at least this fix could be posted on their Bulletin Board Forum?

     

    Everybody and their Dog is having the same problem, and there's no reason to go through all of this brain damage in the meantime when the work-around is so relatively easy (although it should be unnecessary).

     

    But mainly Microsoft, could you please address this issue expeditiously?  We're dying out here, 1GB of RAM at a time...

     

    Thank you.

    Monday, September 03, 2007 8:21 AM
  • Hi guys,

    Firstly, thx for nskillen for the post, it worked for me, but before i've made the changes in the registry, I've stopped the Windows Update Service and deleted the files and directories in %windir%/SoftwareDistribution\DataStore and restart the Windows Update Service. After this I've made the changes in the registry. Also works with the 8024001b error.


    Kabi
    Thursday, September 20, 2007 11:23 AM
  •  nskillen wrote:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

     

    This did the trick for me.

    Thursday, September 20, 2007 4:15 PM
  •  nskillen wrote:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

     

    Windows wouldn't let me delete the kb929777 hotfix... so I tried your way to do it and it worked perfectly.  Thanks !

    Friday, September 21, 2007 6:51 PM
  • How did you back up the components key in #3? I have a hard time doing it.

     

    Thanks

     

    Tuesday, September 25, 2007 4:21 AM
  •  mrbartus wrote:

    How did you back up the components key in #3? I have a hard time doing it.

     

    Thanks

     

     

    Before making any of the alterations suggested previously, you should make a backup of 'Regedit'.  You can either make a full backup, or a partial backup.  The proceedure is almost the same for both situations.

     

    For a full backup, in Regedit, go File/Export, and look down the bottom and select Export Range/All, choose a filename in the filename box, e.g. 'Regedit 25-Sep-07', and click 'Save'.  It doesn't matter what branch you have chosen (read the next paragraph).

     

    For a partial backup, in Regedit, make sure you first click on the branch 'HKEY_LOCAL_MACHINE\COMPONENTS' in the LHS pane, then  go File/Export, and look down the bottom and select Export Range/Selected branch, choose a filename in the filename box, e.g. 'Regedit (HKEY_LOCAL_MACHINE\COMPONENTS) 25-Sep-07', and click 'Save'.

    Tuesday, September 25, 2007 8:23 AM
  • Thank you so much!!! Worked like a charm!!

    Tuesday, September 25, 2007 12:17 PM
  • Me too it's not there i have no idea what to do now??

    again is there a way to fix this??

    I want it fixed..Vista keeps bugging me about it.

    if anyone has any suggestions please help Us and me..

    Wednesday, September 26, 2007 8:56 PM
  •  

    where do you get it manualy could you provide me with a link?
    Wednesday, September 26, 2007 8:57 PM
  • Did not quite work. Now I get 80004002 message while updating. Any solutions for that one?

     

     

    Thursday, September 27, 2007 4:28 AM
  • Go to:  Control panel ----> admin tools-----> services-----> windows update service------->change automatic delayed to automatic and reboot.  That is all
    Monday, October 01, 2007 8:26 PM
  • My version of vista will not even allow me to uninstall said update.  I go into add remove programs etc. as you say and try to uninstall it but the uninstall fails.  I have also tried this in safe mode to no avail.  Some help would be greatly appreciated.

     

    Specs:

     

    Windows Vista Busniess

    2.0 Gb RAM

    Core 2 Duo T7500 2.20 GHz

     

    If you need any other info please say.

     

    Thanks in advance.

     

    Monday, October 08, 2007 9:05 PM
  •  Ollie 1400 wrote:

    My version of vista will not even allow me to uninstall said update.  I go into add remove programs etc. as you say and try to uninstall it but the uninstall fails.  I have also tried this in safe mode to no avail.  Some help would be greatly appreciated.

     

    Specs:

     

    Windows Vista Busniess

    2.0 Gb RAM

    Core 2 Duo T7500 2.20 GHz

     

    If you need any other info please say.

     

    Thanks in advance.

     

     

    Have a look at the previous forum reply I have copied below, which seems to be successfull, even though hskillen could not delete the hotfix:

     nskillen wrote:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

     

    Windows wouldn't let me delete the kb929777 hotfix... so I tried your way to do it and it worked perfectly.  Thanks !


     

    Monday, October 08, 2007 9:58 PM
  • I have exactly the same problem...don't know what to do anymore...

    Monday, October 08, 2007 10:31 PM
  • Hello:
    If you get an error trying to install Vista Update KB929777, try the following:
    Go to the list of your installed updates.
    Look for a HOTFIX for KB929777 (There should be a HOTFIX)
    UNINSTALL the HOTFIX.
    Restart your computer.
    DO NO RUN Windows Update (If you do, it will install the HOTFIX again!)
    Download the KB929777 update file from Microsoft Download site to your Hard drive.
    Run it from your hard drive.
    It should install correctly.

    I believe the UPDATE can be downloaded at:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=240AC3F3-2B60-4B70-B709-06B2BC5B1336&displaylang=en

    Good Luck,

    Marcelo

    Friday, October 19, 2007 8:53 PM
  • I am NOT an advanced user and do not have any clue of how to locate any of the itmes listed above. I do recieve the "8000FFFF" message on a daily basis and can't take it anymore. Please help me fix this problem. I am using  Vista.

     

     

    Thursday, November 15, 2007 12:43 PM
  •  

    I am also reciving this error message "8000FFFF" but when i go into registry editor there is no "HKLM\COMPONENTS" option.  The only sub folders begin with "hkey" and i can't find the specific files u said to delete. 

     

     

    mushyfoot

    Saturday, November 17, 2007 3:29 PM
  •  

    Hey Everyone ,

    I have sucessfully fixed mine now, all i had to do was to delete something in the registry.

    it now works for me....I will try and find that link again for you guys

    Good Luck.

    Saturday, November 17, 2007 4:37 PM
  • same here, dont have 929777 and cant update anything, and certain programs are now telling me i have to update windows before they will run properly

     

    Saturday, November 17, 2007 9:02 PM
  • I am having the same problem I can't find the "HKLM" I only have the "hkey" folders, I've tried to search in the "find" as suggested - but no luck - - have you gotten anything yet?  and I don't show that 929777 was ever installed either...

     

    Sunday, November 18, 2007 9:00 PM
  • Hey Everyone sorry about the delay,

    This is what i found and helped me...mine's fixed do this

     

    Here's Link:

    http://blogs.technet.com/kailash/archive/2007/09/20/windows-vista-autoupdate-error-8000ffff.aspx

    Sunday, November 18, 2007 9:04 PM
  • Hey bigs1922 you rock man, it worked great, i wish i was as smart as you man, I'm working my way there tho ) . I know who to ask next time i have an issue with my updates, thanks again buddy.

     

    Wednesday, November 28, 2007 2:33 AM
  • "HKLM" = HKey Local Machine

     

    Wednesday, November 28, 2007 3:11 AM
  •  

    Hi There,

    did you try my suggestion above. i also didn't have that installed but if you as the link directs you to do it works. Try It.

    Wednesday, November 28, 2007 3:14 AM
  • according to above mention, i have check for those 3 components key in my registry, only "PendingXmldentifier" exist. what should i do now?
    Wednesday, December 19, 2007 8:40 AM
  • Excellent post - No registry deletions just a simple service change and reboot. Many Thanks

    Friday, December 28, 2007 10:29 AM
  • same problem as u guys. and i follow many solutions for this problem and it doesn't work. for the update kb929777 it doesn't exist in my system and i try to install it manually it gives me a message that the update doesn't apply for my system, although i have hp pavilion 2g preinstalled with vista.... i'm really wonder, how come microsoft doesn't respond to thousands of users complaining from this problem. or after selling 100m copy of vista there is no support. we need help from microsoft because i think this problem touches the core design of vista.

     

    Wednesday, January 09, 2008 8:48 PM
  • after extensive reading, i figured nothing would help me. fortunately my vista pc is something i can always restore from image.
    all i did to fix the "error 8000FFFF" was to disable the firewall, defender, autoupdates. in short, i left the pc unprotected. i turned off system resotre on the C:\ drive and ran disk cleanup. then rebooted the PC. then i fired up windows update, and i was able to update windows. after everything completed, i enabled everything again. i hope i don't have to do this every time there is an update, but so far it worked.

    Wednesday, January 16, 2008 10:57 PM
  • hi OoO:

    i got this alert from u today. i don't know if your solution will work or not, because i found another solution in other site and i tried and it works. i will post the solution tomorow for peaple to help.

    after all,  there is no exact solution for this dam problem and it could let u go in a loop because they are all trial and error. but it works finally.

     

    coleng.

    Thursday, January 17, 2008 7:56 AM
  • Help?  What is a solution that works?

     

     

    Tuesday, January 22, 2008 2:21 AM
  • Solution 1

     

    Third party program could be affecting the WU Service (anti-spyware programs, Internet/web accelerators, Firewall/Anti-Virus programs) if you have one of them disable it and try the update.

     

    If not, then suggest you rename the SoftwareDistribution folder to whatever you like.

     

    How to rename the SoftwareDistribution folder in Vista :

     

    1. Stop the Windows Update service (make sure you are logged on as an Administrator)

     

    Start button || Control Panel ||System and Maintenance ||Administrative Tools Double-click Services (Provide the Administrator password or confirmation if prompted to do so.)

    Right-click the Windows Update service and click Stop.

     

    2. Click Start, type %windir% in the Start Search box, and then press ENTER.

     

    Locate and rename the SoftwareDistribution folder.

     

    3. Restart your machine

     

    If solution 1 not worhty then try this,

     

    Solution 2

     

    1.From admin command prompt type net stop wuauserv and net stop cryptsvc and then delete the softwaredistribution folder under c:\windows.

     

    2.Look for these files under c:\windows\winsxs

    Pending.xml and Pending.grl

    Take the ownership of these files and delete them.

     

    Along with this also check if you have these values under registry

     

    • PendingXmldentifier

    • NextQueueEntryIndex

    • AdvancedInstallersNeedResolving

     

    in the location HKLM/Components

     

    If present delete them as well.

     

    Restart the computer and try updating again.

     

     

    Saturday, February 09, 2008 10:21 PM
  •  

    thanks for help

     

    regards

    micsch

    Wednesday, March 26, 2008 12:51 PM
  • Works like a charm! Thanks craigcrawford114.

     

    Tuesday, April 01, 2008 2:32 AM
  •  

    Tuesday, April 01, 2008 2:32 AM

  • Quote:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.




    THANK YOU! THANK YOU! THANK YOU!!!!!!

    I've been searching for a solution to this EXTREMELY ANNOYING problem and yours is the first solution to actually work.  I'm VERY grateful!

    Smile
    Monday, April 07, 2008 1:20 AM
  • It worked for me first time. I have never been able to install any Vista updates, I have just deleted the three items that you have listed, run windows update and now I am installing a total of 59 updates.

     

    Many thanks for your help!

     

    Orson

    Friday, May 09, 2008 9:03 AM
  • I've read most of the posts on this particular forum for 8000FFFF. I have a 10 month old HP laptop & just had to use the recovery disc--again--which completely formats the hard drive & reinstalls everything as it was out of the box. This is the 4th time I've had to do this in the past 2 months. I don't do anything out of the ordinary with the computer that might explain why Vista keeps fataly crashing. Now that the computer is once again a clean slate, it gives me some goofy error message preventing me from downloading much needed updates???? I AM DONE WITH MICROSOFT, WINDOWS, AND VISTA. I will be saving up to buy a Mac. I've heard so many good things about it but have hesitated because of the perceived inablility to run popular programs. No more hesitation for me. Good bye Microsoft--(you should thank me for not unleashing my emotions in this post with the very appropriate use of perfectly placed expletives).

    Dennis

    Wednesday, May 14, 2008 6:20 PM
  • I have not been able to install updates for a few months.  It looks like the only updates that were successful were for Defender.  I get the 800FFFF code when installation is attempted.  What can I do to solve this problem?

    Thanks

    Thursday, May 22, 2008 3:51 PM
  •  

    I get this 8000FFFF error on KB929777 but don't see any of these values in HKLM/COMPONENTS. Am I likely not looking at this correctly, or could I have the problem and not have any of these 3 values? I.e. I am trying to follow the below procedure, but dont see the 3 values.

     

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

     

     

    Friday, June 06, 2008 1:57 PM
  •  nskillen wrote:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.



    nskillen i cannot thank you enough - i have been having endless problems with vista and you have just solved all of them so thank you very much Smile
    Friday, June 06, 2008 8:00 PM
  • Windows Update is central to shaky & clearly untested software; solutions include deleting bits of Registry, why?

     

    Unsurprisingly, I expect WU to do this for me; like many others I supplied information & dumps to Microsoft who either do not read or comprehend content.  Do software developers read material supplied, is the art of system-testing unknown?

     

    Hailing from right-first-time every-time machine-code programming back in 1971 I am staggered by the level of Microsoft... incompetance.  Stripping-out embedded-scripts should be integral to Windows XP, Vista...  Why would any home, business... user want third-parties to corrupt data, software...

     

    Messenger too fails to install, how hard can it be for Windows XP, Vista... to automatically re-install operating-system, utilities, Acrobat Reader... online.

     

    Zombie-computers have the potential to crash servers; Microsoft can resolve this & related issues within days [e.g., remove .exe .dll programs].

     

    Monday, June 30, 2008 6:46 PM
  • i cant seem to find this hklm\components. KB959777 keeps failing. i dont kno what else to try.

     

    please help if you can

    thanks alan

    Thursday, July 03, 2008 9:02 AM
  • With one dead XP laptop & one dead XP tower I am reluctant to screw-up Vista laptop; Samsung help-desk is not very helpful; this is a Microsoft problem, still not resolved after numerous complaints.

     

    Vista tries to reinstall updates [3 this morning] whenever i shut-down to no avail'.

     

    No idea what a components key is or where to find it.

     

    If Microsoft do not have a link that performs above they should do, alternatively make this first task when i run windows update on vista laptop.

    Tuesday, July 08, 2008 2:32 PM
  •  nskillen wrote:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.


    I found the first 2 in my components key and figured what the heck i'd give it a shot just deleting those two seeing how no 3rd is present, and that seems to have did the trick, my error when trying to load updates is gone, hopefully i won't run into anymore i'm downloading the updates at the moment. Thanks tons for the reg edit i'd never been able to get this far with out it, seeing how all other methods turned up empty handed. Big Smile
    Monday, July 21, 2008 4:33 AM
  • Unable to use Regedit I cannot determin if values exist, much less backup & delete.

    Acrobat Reader 8 & 9 will not install, ditto iTunes Quicktime; this is a serious pain.

     

    Monday, July 21, 2008 10:19 AM
  • one more idea wich could probably solve the mysterious 8000FFFF Problem if the other way's won't work:

    I found in the event log: "The Cryptographic Services service failed to initialize the Catalog Database." and i also found there the string "Access denied".

    Check the permissions on the root of C: and ensure that BUILTIN\Users have Read access.
    Because the Crypto Service runs under the "Network Service" wich one requiers "Users" to access the files, crypto needs.

    It worked for me

    Sunday, August 03, 2008 6:18 PM
  •  Talilaner wrote:
    one more idea wich could probably solve the mysterious 8000FFFF Problem if the other way's won't work:

    I found in the event log: "The Cryptographic Services service failed to initialize the Catalog Database." and i also found there the string "Access denied".

    Check the permissions on the root of C: and ensure that BUILTIN\Users have Read access.
    Because the Crypto Service runs under the "Network Service" wich one requiers "Users" to access the files, crypto needs.

    It worked for me



    In desperation, I tried a complete restore & immediately ran Windows Update [60-items 90-minutes]; no anti-virus, spyware...  Not recommended, but mostly works.  Acrobat Reader will still NOT install, problems with Office 2007 too as it thinks installed on another computer.  Need to get iTunes... installed though it too cannot handle FULL RESTORE to resolve 8000FFFF; system-testing is slow, boring, expensive... though essential to ensure 'bugs' do not reach end-users.  Having produced extensive-material for FDA [Food Drug Administration] pharmaceutical-manufacture, I know what I am talking about].

    Previous critical-errors red-flagged & regretably ignored [e.g., '911' preceded by 08.23.2001 14-day window e-mail, 02.08.2001 New Jersey Avenue DC dry-run].  Users need to communicate information to dedicated e-mail addresses & or official organisations; citing UK 7-7 [warning issued previous-day] surveillance stepped-up to mark obvious 08.08.2008 HK08:08 UK00:08 NY19:08 threat, notably here in the UK ['bogus' Muslim recruitment Kirkham [NW England between Preston & Blackpool] to at least 1995, extortion... to at least 2003 a matter-of-record.

    Gibberish error-messages should trigger uploads to Microsoft-servers enabling software-developers 'see' variables... to better diagnose problem.

    Sunday, August 03, 2008 9:04 PM
  • Talilaner you are a f*ck!ng genius. I've spent weeks trying to figure out why i'd have 6 updates that refused to install and by chance i came across your post. from deleting registry values to stopping the services and changing folders nothing worked. then i read your post and remembered that i had created an account with gimped access for my younger brother to use while he visited (he's curious and i didn't want vista-critical files to disappear).  i granted read access to MYCOMPUTER\Users : lo and behold all updates installed correctly. i bow down and kiss your feet for fixing this annoyance by your remarkable post. spread this far and wide, i'm sure there are other users just as frustrated as i am (i can't possibly be the only one posting on these forums on the internet that had forgotten about changing permissions....)
    Saturday, August 09, 2008 1:20 PM
  •  

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

     

    Thank you so much for this, I have been trying to resolve this issue since Oct 07 and have been in contact with Microsoft for months about this, now I have updates, and it was so easy to do!
    Monday, August 11, 2008 12:14 AM
  • Well I'm having this issue with a Windows 2008 Server machine as well.

    The KB for Vista does not apply to 2008 Server and I do not have the values in HKLM\COMPONENTS that are mentioned in this thread.

    So I tried stopping the Windows Update service and renaming the C:\Windows\SoftwareDistribution folder.  This seemed to work but I ended up getting the same error message again once it redownloaded everything.

    Turns out with Windows 2008 Server you must have the Users group with read permissions on the root system drive.  We've removed this account from the root drives with NT4, Win2000 Server, Win2003 Server, and thought we'd be able to do it with Win2008 Server but apparently not.  Just adding the Users group back to the C: fixed the issue on 2008 Server.
    Wednesday, August 20, 2008 5:45 PM
  • Thank you, Talilaner.  That worked for me on Server 2008 as well.
    Sunday, August 24, 2008 2:44 PM
  • I am having this same problem on my vista laptop. Where do I find these files in the HKLM/Components drop down lists? Both of my security programs (McAfee and SpySweeper) now fail on my computer, so I'm thinking these updates need to be made quickly. Please help! I am not very well versed in computer language (it took me a little while to figure out how to access the registry haha), but I really need to get this fixed!

     

    Friday, September 12, 2008 10:24 AM
  • Monday, September 15, 2008 2:38 PM
  • Thanks Talilaner. It's worked for me on windows server 2008 web.
    Monday, September 29, 2008 4:11 AM
  •  

    Hey wassup this is one of the best ways i´ve tried but didn´t worked eider.

     

    I dont have installed KB929777 in my Windows Vista Home Premium the closest i got is KB929685, KBKB929399, and KB928089.

     

    What should i do? Why id don´t have the KB929777.

     

    I´m searching for new ways to fix this, but nothing seems to work.

     

    Someone help...

    Thursday, October 16, 2008 11:09 PM
  •  

    ok guys i had this problem a few times and i have posted about how to fix a number of times.

     

    u need to go to microsoft site and find hotfix for KB929777. so should also be a manual install do not download of the auto update this will not fix ur problem!.

     

    once u have downloaded the manual hotfix install. have a look in ur updates to see whats installed look for the origanal KB929777. uninstall it and reboot. once rebooted locate hotfix.kb929777 install and reboot. then run auto updates. you know if it works if none of ur updates fail.

     

    hope this helps

    alan

    Friday, October 17, 2008 9:17 AM
  • restore ur computer to the earliest time u can. u maybe have to back up your data, but usually u dont need to. see if KB929777.

    have u thought maybe there are updates inatlled that are hidden? look in updates to see if there are any hidden. u may find KB929777. is hidden and u havent realized. if thats the case uninstall it reboot and download hotfix.KB929777.

    hope this helps

    alan

    Friday, October 17, 2008 9:22 AM
  •  

    Hi Alan thx 4 the reply.

     

    I searched for hidden updates and i still dont have KB929777, i just have the downloaded install pack for it. says that doesn´t apply 4 my system when i try to install it.

     

    The last restore day i have in my computer is yesterday when reinstalled windoes update, lol. So i have the same problem than yesterday.

     

    What now?  I´ve been from blog to blog with help and trying new ways, but it keeps failing i still can´t update my windows vista for toshiba Sad

     

     

     

     

     

     

     

     

    Saturday, October 18, 2008 6:34 PM
  •  

    Wednesday, October 22, 2008 7:19 PM
  • Hello,
    I recently tried this solution:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.


    to the 8000FFFF problem on Vista, but it doesn't seem to have worked, and now get this code: 80073712. I'm not tech. savvy at all...any ideas anyone? Thanks
    Wednesday, October 22, 2008 10:56 PM
  •  wearyfootsteps wrote:
    Talilaner you are a f*ck!ng genius. I've spent weeks trying to figure out why i'd have 6 updates that refused to install and by chance i came across your post. from deleting registry values to stopping the services and changing folders nothing worked. then i read your post and remembered that i had created an account with gimped access for my younger brother to use while he visited (he's curious and i didn't want vista-critical files to disappear).  i granted read access to MYCOMPUTER\Users : lo and behold all updates installed correctly. i bow down and kiss your feet for fixing this annoyance by your remarkable post. spread this far and wide, i'm sure there are other users just as frustrated as i am (i can't possibly be the only one posting on these forums on the internet that had forgotten about changing permissions....)

     

    You are correct, he is!

     

    I just got Vista and couldn't believe that I was getting such an error so quickly. I expected to Google the error code and find a quick answer from a Microsoft site. I couldn't believe that I got site hits from 2007 with people who had the same problem with no solution. I happened into this forum and read his post and then checked the permissions and did what he said and now the updates work.

     

    Thanks for the help mang.

     

    Friday, October 31, 2008 2:55 AM
  • I did exactly as specified and it will not allow me to uninstall the

    "Update for Microsoft Windows (KB929777)

    First it goes to a window and says uninstalling may take several minutes then I get the error, " An error has occurred. Not all of the updates were successfully uninstalled"
    Friday, November 28, 2008 2:01 AM
  • Hi!
    My problem: If I try to sing in my messenger (windows live), my PC is write to me this message: 8000ffff. (I have got Vista)
    Plese help me! thanks.
    Saturday, December 06, 2008 8:44 PM
  •  RyanTT wrote:
    Hi!
    My problem: If I try to sing in my messenger (windows live), my PC is write to me this message: 8000ffff. (I have got Vista)
    Plese help me! thanks.

     

    This is the forum for Windows Vista Security related issues.

     

    See this archived thread:

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.live.messenger&mid=9273dade-be73-4727-91fe-5592c62c5ec2&p=1

     

    If still no joy try the Windows Live Messenger newsgroup.

    Via Web interface:
    http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.live.messenger

    Via your newsreader:
    news://msnews.microsoft.com/microsoft.public.windows.live.messenger

     

    Thank you for understanding!

     

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

     

    Sunday, December 07, 2008 5:26 AM
  • I tried this and I do not seem to have this Kb929777?  Should I try to install it from Microsoft downloads?  I am running Vista Ultimate and have not been able to get automated updates or do Disk Degragment for over a year now. Everytime I have gone to Microsoft downloads and tried to run the particular update and i get a reponse that my computer does not need it. yet I show 18 criticals on my windows auto update.

     

    Sunday, December 07, 2008 8:05 PM
  • windows vista doesn't have a run Prompt. to get to ms Dos.

     

    How do I launch regedit or registry edit?

     

    • Proposed as answer by abrucewebb Saturday, December 13, 2008 10:15 AM
    Monday, December 08, 2008 7:48 PM
  •  

    Another TechNet Year! Wow a.........hmm, just wanted to thank you for the

    ***, I can't even comment!

     

    You might consider a Linux Migration, better yet, leave the laptop at home! It must be the root cause! Is it a Dell?

     

    lol

    Wednesday, December 10, 2008 4:54 AM
  • I can't find update KB929777..............what now?

    I get error code 80070005.  Haven't been able to update since october.

     

    Wednesday, December 10, 2008 6:51 PM
  • Same here....don't have KB929777, so cannot uninstall it ......can't do manual updates anyway.  Get error code 80070005.

     

    Wednesday, December 10, 2008 6:54 PM
  •  You can add the run command to your start menu.  Right click on the start button.  Select properties.  Select customize.  Scroll down to Run Command and check the box.  It's now on your start menu. 
    Saturday, December 13, 2008 10:17 AM
  •  nskillen:


    Just thank you SO MUCH!

    your solution even solve me a problem with an update for outlook connector!!!

    I'm really grateful!!!

    OBRIGADO!


    Monday, January 05, 2009 11:30 PM
  • I am getting this error code also. I have tried to uninstall kb929777 (it shows up on my list of installed updates), but every time I try to uninstall the update, I get this message "An error has occurred. Not all of the updates were successfully uninstalled." I would appreciate any help with this ( I'm not very computer savvy).

    I have a dell inspiron, windows vista basic (32 bit)
    Saturday, January 17, 2009 6:25 AM
  • I have been checking this forum, I have the same problem Windows update will not run.
    I have tried the following

    1: Open up "Control Panel" and navigate your way to "Programs and Features".

    2: Click "View installed updates" on the left hand side.

    3: Find the update KB929777 and uninstall it.

    4: Attempt to install the update again in Windows Update

    5: Once successful, restart your PC.

    No KB929777 under Programs and features

    So I tried

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.


     

    Non of these values in the Registry

    PendingXmldentifier
    NextQueueEntryIndex
    AdvancedInstallersNeedResolving


    Where can I go from here.

    Regards

    Chris
    Tuesday, February 03, 2009 9:11 AM
  • Sorry new to this forum, having dificulty working my way around it.


    I have been checking this forum, I have the same problem Windows update will not run.
    I have tried the following

    1: Open up "Control Panel" and navigate your way to "Programs and Features".

    2: Click "View installed updates" on the left hand side.

    3: Find the update KB929777 and uninstall it.

    4: Attempt to install the update again in Windows Update

    5: Once successful, restart your PC.

    No KB929777 under Programs and features

    So I tried

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.


     

    Non of these values in the Registry

    PendingXmldentifier
    NextQueueEntryIndex
    AdvancedInstallersNeedResolving


    Where can I go from here.

    Regards

    Chris
    Tuesday, February 03, 2009 9:14 AM
  • nskillen said:

    To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.



    Thank you so much! I didn't have this problem any more after doing as you said.

    I did, however, have the problem of my PC being stuck in a restart loop. In the end I had to reset it to factory settings.

    Thank you for deleting all that I have done in the past year!

    Friday, March 06, 2009 1:23 AM
  • Getting error code 8888FFFF.  Acquired Regcure and ran scans.  Still cannot get Windows updates
    Wednesday, March 11, 2009 12:44 AM
  • This problem may occur if any of the following values exist in the Windows registry:
    • HKEY_LOCAL_MACHINE\COMPONENTS\PendingXmlIdentifier
    • HKEY_LOCAL_MACHINE\COMPONENTS\NextQueueEntryIndex
    • HKEY_LOCAL_MACHINE\COMPONENTS\AdvancedInstallersNeedResolving

    ********************

    To fix this problem automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

    *********************
    http://go.microsoft.com/?linkid=9643523

    *************************************

    1. Click Start

      Collapse this imageExpand this image
      Start button
      .
    2. In the Start Search box, type regedit.
    3. In the Programs list, click Regedit.exe.
       
      If you are prompted for an administrator password or confirmation, type the password or click Continue.
    4. Find and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\COMPONENTS
    5. Right-click COMPONENTS.
    6. Click Export.
    7. In the File Name box, type COMPONENTS.
    8. In the Save in box, click Desktop, and then click Save to save the file to your desktop.
    9. In the details pane, right-click PendingXmlIdentifier, and then click Delete. If this value does not exist, go to the next step.
    10. In the details pane, right-click NextQueueEntryIndex, and then click Delete. If this value does not exist, go to the next step.
    11. In the details pane, right-click AdvancedInstallersNeedResolving, and then click Delete. If this value does not exist, go to the next step.
    12. Restart the computer.


    good luck to fix the issue!!!!!!!!!!

    • Proposed as answer by Mike_jane Wednesday, May 20, 2009 5:30 AM
    Wednesday, May 20, 2009 5:28 AM
  • Try this article: http://blogs.technet.com/brad_rutkowski/archive/2008/07/03/windows-update-fails-with-8000ffff-e-unexpected.aspx

    I solved this problem with this information.

    --
    Rodrigo Marx - FGR/TI

    fgr
    Wednesday, September 09, 2009 1:00 PM
  • I have this page on my site that may also help:

    http://www.instantvista.com/8000ffff.html

    Regards

    Marc Liron - Microsoft MVP


    Wednesday, September 30, 2009 8:39 AM
  • Could you please help me then? I tried to find hotfix KB929777 but couldn't find it. I also couldn't find PendingXmldentifier
    NextQueueEntryIndex
    AdvancedInstallersNeedResolving . And about the KB929777 i only find the normal update but i can't delete or uninstal it to reinstal it D:
    Wednesday, December 02, 2009 5:08 PM
  • Thank you very much for this post.  I have been having problems with updater for some time now.  I have had many failed updates and yesterday I began receiving the 8000FFFF error telling em that updater could not update files.  I tried a few things then found your above post and followed the instructions.  Only two of the three components were present, however after backing up the Components I deleted the remaining two.

    After reboot I started updater and after it installed a file, it downloaded 27 UPDATES and installed them all successfully.  I added two optional updates afterward, then in a few minutes two additional important updates became available and those installed as well.

    Again, thank you very much for this excellent advice.

    Regards,



    Sensorcraft
    Tuesday, December 15, 2009 6:00 PM
  • To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.


    This worked for me.  All three weren't there, so just deleted the ones that were and it resolved my problem.  Thanks to all the techies who share their knowledge this way.
    Monday, July 19, 2010 9:38 PM
  • 1: Open up "Control Panel" and navigate your way to "Programs and Features".

    2: Click "View installed updates" on the left hand side.

    3: Find the update KB929777 and uninstall it.

    4: Attempt to install the updates again in Windows Update

    5: Once successful, restart your PC
    Friday, July 23, 2010 3:05 AM
  • To resolve Windows Update error 8000FFFF, try the following steps:

    1) Launch REGEDIT

    2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

      PendingXmldentifier
      NextQueueEntryIndex
      AdvancedInstallersNeedResolving

    3) Providing they do exist, back up the Components key, then delete the three above values.
    4) Restart the computer, and Windows Update should now be working fine.

    many many thanks for your magnificent solutions,Sam!!!Now my vista updating system finally has been working again
    Monday, November 28, 2011 8:39 PM