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Faulting application problem winword.exe RRS feed

  • Question

  • I work for a company and we work on a domain and some users are getting word and outlook problem, i did a bit of searching in the event viewer and found this error message. I've never seen anything like this before?

    faulting application winword.exe, version 12.0.6514.5001, stamp 4a8e09fd, faulting module hpzui43e.dll, version 60.53.644.0, stamp 444d6f51, debug? 0,fault address 0x00113a94

    Monday, April 15, 2013 10:49 AM

All replies

  • Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Monday, April 15, 2013 7:02 PM
    Moderator