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Constant browser crashes in Windows 7. RRS feed

  • Question

  • I'm having constant browser crashes in Windows 7 Ultimate (x64). It seems to happen pretty randomly, not following a certain pattern or when I'm visiting a certain page. I'm using the latest versions of Chrome and Firefox, and it seems that it does not matter which browser I'm using; even IE crashes. Very very odd.

    Will post an error report when crash happens. I wanted to post this before it crashes on me.
    Sunday, August 30, 2009 1:33 AM

Answers

All replies

  • Is there any error being display when it crashes? Try looking under the logs in administrative tools>event viewer. Alternatively go into safe mode and run AV and spyware utility and see how it goes
    Sunday, August 30, 2009 2:40 AM
    Answerer
  • Chrome gives off an error report, but Firefox displays its own error reporting dialog. I couldn't find a event log for Firefox, but I did for Chrome. Here it is:

    Faulting application name: chrome.exe, version: 0.0.0.0, time stamp: 0x4a8e3c37
    Faulting module name: ntdll.dll, version: 6.1.7100.0, time stamp: 0x49eea706
    Exception code: 0xc0000005
    Fault offset: 0x00038eb1
    Faulting process id: 0x11e4
    Faulting application start time: 0x01ca2907a4f63830
    Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 3cb9c2d0-94fc-11de-b9ed-00044b197e3d

    Computer is virus/malware/spyware free.

    Thanks for your help.
    Sunday, August 30, 2009 2:46 AM
  • Hi,

     

    Thank you for posting.

     

    As the error message indicated that the “ntdll.dll” is faulting module, please run the command SFC to check if there is a corruption:

     

    Type the following command to an elevated command prompt, and then press ENTER:

     

    sfc /scannow

     

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. Then, please run DXDIAG and see if it works.

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Wednesday, September 2, 2009 11:13 AM
    Moderator
  • No corruptions or problems appear in either SFC or DXDIAG.
    Saturday, September 5, 2009 9:59 PM
  • Since all of your browsers are crashing it could be caused by an addon. Try running any of your browsers with addons disabled and make note of the results.

    Sunday, September 6, 2009 12:32 AM
  • Firefox continues to crash, all add-ons and plugins disabled. I'm not sure how to disable plugins in Chrome, but it crashes much faster than Firefox does (within 30 seconds of launch, when on homepage (google.ca). IE does not fair too well either.
    Sunday, September 6, 2009 4:01 PM
  • Can you provide a list of third party software installed on your machine?
    Sunday, September 6, 2009 4:16 PM
  • Installed software:
    http://yfrog.com/0x29112555j
    Sunday, September 6, 2009 8:07 PM
  • Your cisco network magic may not be compatible. When I checked out the site it claims to set up and simplify networks for xp and vista but no mention of 7, so there is a chance this program may be the source of your browser crashes.
    Sunday, September 6, 2009 9:33 PM
  • I now think (well, know) this is a Adobe Flash problem. It seems to crash Firefox whenever there is an instance of Flash content on a page. Network Magic hasn't caused any problems.

    I find it odd that this is the problem, however. I'm suspicious because Chrome crashes instantly on occasion, without any Flash content at all.
    Monday, September 7, 2009 11:57 PM
  • Hi gremwood,

    I now think (well, know) this is a Adobe Flash problem.
    So, removing Flash from all browsers takes care of the problem, then?  Have you tried upgrading to the most recent Flash version?
    Thursday, September 10, 2009 1:02 AM
  • Problem has been completely solved.

    nVidia Forceware driver caused all the crashes. It is completely unnecessary.
    Tuesday, September 22, 2009 3:13 AM
  • Hi.Any ideas about it?

     

     

    Faulting application name: 3dsmax.exe, version: 9.0.0.100, time stamp: 0x451d9061

    Faulting module name: ntdll.dll, version: 6.1.7600.16384, time stamp: 0x4a58463b

    Exception code: 0xc0000005

    Fault offset: 0x00022333

    Faulting process id: 0x136bc

    Faulting application start time: 0x01cad089e11cdee3

    Faulting application path: C:\Program Files (x86)\Autodesk\3ds Max 9\3dsmax.exe

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: 1f0e70b3-3c7d-11df-a79d-001fd021a850


    RFT
    Wednesday, March 31, 2010 8:21 AM
  • That would seem to be unrelated to this thread.  Since it appears that 3dsmax.exe is crashing due to memory / heap corruption, you should contact the maker of that software for support.
    Wednesday, March 31, 2010 1:20 PM
  • It's comes on only on a domain user.With local admin and domain admin it's work normally.
    RFT
    Wednesday, March 31, 2010 4:17 PM
  • Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
    Exception code: 0xc0000005
    Fault offset: 0x00038c39
    Faulting process id: 0xe2c
    Faulting application start time: 0x01cad4e987a46980
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: c8438840-40dc-11df-8f84-00248c4f9747

    Has this been addressed?

    Thursday, April 8, 2010 1:26 AM
  • Well I also had a problem with all my internet browsers. IE8, fIREFOX 6, Google Chrome, Opera 10 use to crash. Tried Safari and it works like a dream.
    Monday, April 26, 2010 7:56 AM
  • Problem has been completely solved.

    nVidia Forceware driver caused all the crashes. It is completely unnecessary.

    Could anyone assist me in how to disbale these drivers please?
    Sunday, June 13, 2010 11:46 AM
  • You should be able to go into Control Panel\Programs\Programs and Features and remove Forceware from there.
    Sunday, June 13, 2010 4:40 PM
  • How did you fix the issue though?  I am having a similar problem and I am convinced it is an issue with my video card as well...  could you please reply with ow you fixed the issue with the nVidia forceware driver?
    Friday, June 18, 2010 8:39 PM
  • Hi.Any ideas about it?

     

     

    Faulting application name: 3dsmax.exe, version: 9.0.0.100, time stamp: 0x451d9061

    Faulting module name: ntdll.dll, version: 6.1.7600.16384, time stamp: 0x4a58463b

    Exception code: 0xc0000005

    Fault offset: 0x00022333

    Faulting process id: 0x136bc

    Faulting application start time: 0x01cad089e11cdee3

    Faulting application path: C:\Program Files (x86)\Autodesk\3ds Max 9\3dsmax.exe

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: 1f0e70b3-3c7d-11df-a79d-001fd021a850

     


    RFT

    Hi Pyoat....

    i am also facing the same issue

    Faulting application name: 3dsmax.exe, version: 11.0.0.57, time stamp: 0x47d4c557
    Faulting module name: ntdll.dll, version: 6.1.7100.0, time stamp: 0x49eea66e
    Exception code: 0xc0000005
    Fault offset: 0x0005db9f
    Faulting process id: 0xdfc
    Faulting application start time: 0x01cb20baa3721e87
    Faulting application path: C:\Program Files\Autodesk\3ds Max 2009\3dsmax.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: e23eafe9-8cad-11df-bdbd-001cc0848bae

    Can you please tell me how you solve it.

    Any help or suggestion is appreciated

    Monday, July 12, 2010 4:27 AM
  • Hi.Any ideas about it?

     

     

    Faulting application name: 3dsmax.exe, version: 9.0.0.100, time stamp: 0x451d9061

    Faulting module name: ntdll.dll, version: 6.1.7600.16384, time stamp: 0x4a58463b

    Exception code: 0xc0000005

    Fault offset: 0x00022333

    Faulting process id: 0x136bc

    Faulting application start time: 0x01cad089e11cdee3

    Faulting application path: C:\Program Files (x86)\Autodesk\3ds Max 9\3dsmax.exe

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: 1f0e70b3-3c7d-11df-a79d-001fd021a850

     


    RFT

    Hi Pyoat....

    i am also facing the same issue

    Faulting application name: 3dsmax.exe, version: 11.0.0.57, time stamp: 0x47d4c557
    Faulting module name: ntdll.dll, version: 6.1.7100.0, time stamp: 0x49eea66e
    Exception code: 0xc0000005
    Fault offset: 0x0005db9f
    Faulting process id: 0xdfc
    Faulting application start time: 0x01cb20baa3721e87
    Faulting application path: C:\Program Files\Autodesk\3ds Max 2009\3dsmax.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: e23eafe9-8cad-11df-bdbd-001cc0848bae

    Can you please tell me how you solve it.

    Any help or suggestion is  appreciated


    I was having this problem also.

    To fix it I ran the program as an administrator and it worked.

    • Proposed as answer by Viti80Y Wednesday, December 15, 2010 12:22 AM
    Tuesday, July 27, 2010 4:22 AM
  • Are you sure your hard disk space is enough? My patition C only have 200m free space. After cleaning some files, the problem has gone.
    Wednesday, December 22, 2010 3:34 AM