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Windows 8 Install fails with "A media driver your computer needs is missing. This could be a DVD, USB, or Hard Disk driver. . . ."

    Question

  • I have seen other posts on this same issue, but looks like it was never resolved.

    Has anyone made it through this issue or have any ideas on how to proceed?

    When I try to install Win8, from a DVD, I get the error message about the missing media driver.  Since I have no idea what drivers it is looking for, I can not figure out what to do.

    As others have reported, the system sees the hard disk and DVD Drive, mouse, keyboard and video with no problems.  I can open a command prompt and list the directories on both drives.

    Are there any log files or others that I might try looking for or at?
    Saturday, July 14, 2012 2:10 AM

All replies

  • Could you post back model of your PC or Desktop and its manufacturer(e.g. HP, Dell,etc)

    If you have any external devices connected to your PC, try unplug them.

    Also, post your issue in your PC manuafcturer's website or forum.

    Saturday, July 14, 2012 3:16 AM
  • It seems that this is a corrupt disk issue. You can try to use another DVD disk to see whether you get the same issue. You can also download the ISO from the following link and make it as a USB thumb disk.

    Windows 8 Release Preview ISO images
    http://windows.microsoft.com/en-us/windows-8/iso

    Installing Windows 7 using usb thumb drive
    http://blogs.technet.com/aviraj/archive/2009/02/01/installing-windows-7-using-usb-thumb-drive.aspx
    Saturday, July 14, 2012 3:42 AM
  • Look if this still applis to Windows 8:

    Error: A required CD/DVD device driver is missing - when you start Windows 7 or Windows Vista from the setup disk

    http://support.microsoft.com/kb/952951/en-us


    "A programmer is just a tool which converts caffeine into code"

    Saturday, July 14, 2012 7:05 AM
    Answerer
  • Just to add some light to this, I've tried booting the .iso file as a SCSI drive and an IDE with/out legacy support in VMware Workstation 8 as well as from a burnt DVD and I've gotten the same error message.

    I'm not too sure why this is happening when the Windows 8 RC loads without issue with the same settings. I can tell you though, it's really annoying me!

    Thursday, July 19, 2012 10:15 AM
  • the HDD must be configured as IDE, too if the DVD drive is IDE or both drives must be configured as SATA with AHCI support.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, July 19, 2012 10:27 AM
    Answerer
  • This is even more frustrating when you are trying to install from a USB drive and setup has no problem seeing the hard drive you want to use. I ended up using a setup DVD instead.

    the HDD must be configured as IDE, too if the DVD drive is IDE or both drives must be configured as SATA with AHCI support.

    Not true.  It depends on the BIOS/Firmware and the controller(s).

    But the guide you referenced is a good one for the basics.

    Error: A required CD/DVD device driver is missing - when you start Windows 7 or Windows Vista from the setup disk
    Thursday, July 19, 2012 8:22 PM
  • It seems that this is a corrupt disk issue. You can try to use another DVD disk to see whether you get the same issue. You can also download the ISO from the following link and make it as a USB thumb disk.

    Windows 8 Release Preview ISO images
    http://windows.microsoft.com/en-us/windows-8/iso

    Installing Windows 7 using usb thumb drive
    http://blogs.technet.com/aviraj/archive/2009/02/01/installing-windows-7-using-usb-thumb-drive.aspx
    I get redirected to http://windows.microsoft.com/en-US/windows/download-shop when I try and paste that link for the ISO file. Any idea why?
    Friday, November 16, 2012 6:50 PM
  • @omar.p: Since the Release Preview has ended it redirects you to purchase the full version. 

    @Tonka28: I've had the same issue and I can't seem to figure out why, I've bounced from all of the preview versions (Release Preview, Developer Preview, as well as the Enterprise Evaluation) and all of them installed without any issues. For some reason though the official release though will not install on any of my machines whether it be standard or pro.

    All of my ISO downloads have been from the MSDNAA site and I've downloaded & burnt them multiple times to see if the ISO was corrupted or it didn't burn correctly, the downloads consistently haven't worked across multiple machines I've tested. 

    I've tried bootable disc as well as mounting the ISO and setting it up in VirtualBox on my laptop...still no go :(

    Wednesday, January 30, 2013 6:30 AM
  • If you have installation media with both (x86 and x64) versions of Windows 8 and you are trying to install 64bit version, then sometimes this "media driver error" occurs.. (usually it is not because of corrupted media) The problem is, that the setup.exe in the root folder of installation media is usually x86 version and Bill and God maybe knows why sometimes is used this x86 executable for x64 installation... (which is causing the media error) simple workarround is to use command promt in recovery tools (choose repair instead of install) and navigate to setup.exe in [cddrive]:\sources\setup.exe and hit enter...
    • Proposed as answer by Hunter1118 Saturday, May 11, 2013 10:49 PM
    Friday, March 01, 2013 1:45 AM
  • Thanks Cube-dj!!! The only thing is that the setup.exe in the iso is x86 even though i downloaded a x64 version, just as you mentioned. So when i do [cddrive]:\sources\setup.exe..... An error message pops up saying that i cant run that type of app on my pc. So is there a way to change the setup.exe to a x64 version?
    Saturday, May 11, 2013 10:58 PM
  • Nevermind. Solved the problem. Just keep reinstalling the iso until you have a good version.
    Sunday, May 12, 2013 2:50 AM