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  • Question

  • i haven't been able to get microsoft updates with my windows vista home premium w/ sp1. i tried to download sp2 but couldn't.  i contacted microsoft so they sent me a dvd and gave me directions to do an inplace upgrade. well after several hours into the download my computer shut off. the directions said this would be normal as the computer might shut down and start up several times.

    well after 8 hours of the the computer never powered up so I though I would turn it on to see what happened. to my suprise my computer will not even power up now. I've checked the plug and surge protector and everything is working. I'm totally lost as what to do now. anyone have a suggestion

    thanks

    Dennis

    Monday, October 31, 2011 10:22 PM

Answers

  • Hi,

     

    What’s your cannot power up meaning? Could it boot in to safe mode?

     

    Is it able to try the following method to troubleshoot the issue?

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    If both of the above two methods do not work on your issue or you completely cannot boot up, please contact the manufacturer to check the hardware.

     

    Regards,

     

    Sabrina


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    • Marked as answer by Sabrina Shen Monday, November 7, 2011 5:41 AM
    Friday, November 4, 2011 5:18 AM