Unable to run backups RRS feed

  • Question

  • Ever since I had an external hard drive problem and bought a new (WD Mybook 2TB) hard drive I've been unable to use Windows backup. I tried partitioning the drive as suggested elsewhere, which appears to have worked fine, and back it up to a smaller partition. Still no luck. I get error code 0x80070002. I tried the advice offered regarding this error code: and that was of no help.

    I also bought Acronis backup--it wouldn't run & I had to get my money back & Paragon backup (the free version)--which backed up but couldn't restore a backup when I tested it. 

    Any assistance would be greatly appreciated.


    • Edited by bitemeok Tuesday, October 14, 2014 6:52 PM
    Tuesday, October 14, 2014 6:51 PM

All replies

  • Some more material evidence is needed. Look into Event logs for analysis.

    External disk should be visible for operating system.

    I am using Acronis and have no problem. Provide response of Acronis when it is failing.

    Provide more information that will help us to resolve the problem.



    Tuesday, October 14, 2014 8:27 PM
  • It could be your new WD Mybook drive is defective.  Try a plain old file copy of a group of files from your computer to the external MyBook drive.

    J W Stuart:

    Never be afraid to ask. This forum has some of the best people in the world available to help.

    Tuesday, October 14, 2014 11:06 PM