[Forum FAQ] Troubleshoot the error “The Remote Desktop Session Host server is in Per User licensing mode and No Redirector Mode” RRS feed

  • General discussion

  • Symptom

    RD License server is a key component of RDS. It licenses users to access RDS servers.

    After purchase the required RDS CALs, we need to activate the RDS License server and install the purchased RDS CALs. However, during the installation or after installation, we may face errors about RDS License.

    In most cases, the following error may occur.


    The Remote Desktop Session Host server is in Per User licensing mode and No Redirector Mode, but license server "Server name" does not have any installed licenses with the following attributes:

    Product version: Windows Server 2012

    Licensing mode: Per User

    License type: RDS CALs


    1. Check whether the RD License Configuration is configured properly and there are no Warnings in the Event.

    2. The License Server should be part of 'RD Server License' group in Active Directory Domain Services.

    3. Check if the Licensing Mode is correct.

    - To change the Licensing Mode we can use RD Licensing diagnose, PowerShell cmdlet and Group Policy.

    Via PowerShell cmdlet:

    To change the licensing mode on RDSH/RDVH:

    $obj = get-wmiobject -namespace "Root/CIMV2/TerminalServices" Win32_TerminalServiceSetting


    # Value can be 2 - per Device, 4 - Per user

    Via Group Policy

    Path: Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Licensing

    Use the specified RD license servers = FQDN of server name

    Set the Remote Desktop licensing mode = Per User

    However, if issue persists, please provide detailed information and post the question in the
    Remote Desktop Services (Terminal Services) forum.

    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    • Edited by Jeremy_Wu Sunday, September 14, 2014 8:36 AM Edit
    Sunday, September 14, 2014 8:03 AM

All replies

  • boa tarde!

    O erro parou de acontecer, porem, ainda não consigo conectar ao Remote desktop.

    Tuesday, June 27, 2017 8:07 PM
  • Segue erro que ocorre na tentativa de conexão:

    A Área de trabalho remota não pode se conectar ao computador remoto por uma destas razões:

    1) O acesso remoto ao servidor não está ativado
    2) O computador remoto está desligado
    3) O computador remoto não está disponivel na rede

    Verifique se o computador remoto está ligado e conectado à redem e se o acesso remoto está ativado.

    Tuesday, June 27, 2017 8:10 PM