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Hello all,
I've been searching for a fix for some time now. I installed this HotFix http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/38f25c1d-de67-4c74-8845-2cd3a15d8e41 but it did not solve my problem.
My problem relates to a USB headset. It appears that when I hit a heavy load on the system sound my computer freezes up. It comes back right away (most of the time) if I unplug the usb connector on the headset (logitech). If I do not unplug the headset the system will sometimes have a moving mouse cursor but it is completely unresponsive (can not click on anything on the Win 7 Menu Bar).
Please let me know if there is any additional information I can provide to help solve this problem. Thank you for your help!
Ron Teitelbaum
System Information:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.13, 12/3/2009
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 5.32 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 12.9 GB
Page File Space 7.99 GB
Page File C:\pagefile.sys
Display info:
Name NVIDIA GeForce GT 230M
PNP Device ID PCI\VEN_10DE&DEV_0A28&SUBSYS_363C103C&REV_A2\4&1B97CF1E&0&0018
Adapter Type GeForce GT 230M, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 230M
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.16.11.8766
INF File oem27.inf (Section012 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 60 hertz
Bits/Pixel 32
Memory Address 0xD2000000-0xD30FFFFF
Memory Address 0xC0000000-0xD1FFFFFF
Memory Address 0xD0000000-0xD1FFFFFF
I/O Port 0x00007000-0x00007FFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.16.11.8766, 11.14 MB (11,684,840 bytes), 10/3/2009 11:02 AM)
USB Info:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 PCI\VEN_8086&DEV_3B34&SUBSYS_363C103C&REV_05\3&11583659&0&E8
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C PCI\VEN_8086&DEV_3B3C&SUBSYS_363C103C&REV_05\3&11583659&0&D0
Sound Info:
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0001
Driver c:\windows\system32\drivers\nvhda64v.sys (1.0.0.59, 82.53 KB (84,512 bytes), 8/21/2009 2:24 PM)
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0101
Driver c:\windows\system32\drivers\nvhda64v.sys (1.0.0.59, 82.53 KB (84,512 bytes), 8/21/2009 2:24 PM)
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0201
Driver c:\windows\system32\drivers\nvhda64v.sys (1.0.0.59, 82.53 KB (84,512 bytes), 8/21/2009 2:24 PM)
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0301
Driver c:\windows\system32\drivers\nvhda64v.sys (1.0.0.59, 82.53 KB (84,512 bytes), 8/21/2009 2:24 PM)
Name IDT High Definition Audio CODEC
Manufacturer IDT
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C363C&REV_1002\4&35719CC1&0&0001
Driver c:\windows\system32\drivers\stwrt64.sys (6.10.6249.0, 490.00 KB (501,760 bytes), 2/16/2010 12:11 PM)
USB Headset Causes HP Computer to Freeze until unplugged (quad-core, Win 7 x64, Nvidia, 8GB RAM)
