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Vista permanently stuck in sleep mode!

    Question

  • Apparently a lot of people have had this problem, but I am yet to see any posts detailing the problem I have.  I, like many others, have a problem with Vista not waking from sleep.  The difference is that a reboot still will not bring it out of sleep mode.  Everyone else seems to be able to reboot and wake it up.  I have an Intel dp35dp motherboard w/a q6600 quad-core processor, 4 GB memory, 750 GB hd, and an 8800gts video card.  So far, I have tried removing the motherboard battery, rebooting, different monitors, leaving it off for 36 hours, and a few others with no success.  It simply will not wake up!  I'm at a complete loss of ideas at this point.  Everything worked great until I let it go to sleep the first time.  Before that, I always powered it off when I was done.  The funny part of all this is that I downloaded vista from technet subscriptions to try using it with Server 2008 and put it on brand new equipment.  Now I can't even get into vista to get the PID required for help.  Does anyone have any idea how to wake this up under these conditions?  Any advice would be greatly appreciated!

    Thursday, March 20, 2008 2:00 PM

Answers

  • Hi,

     

    Based on my experience, wake-up issues are usually BIOS or 3rd party applications related. It’s recommended to troubleshoot this issue via the following steps:

     

    1.    Update the driver for BIOS and motherboard. You can download those from the following page and install them:

    http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2782&OSFullName=Windows+Vista*+32&lang=eng&strOSs=164&submit=Go%21

    Note: It includes a newly released BIOS update. I read the release note and it seems to have fixed some AHCI sleep mode issues.

    2.    Enter BIOS and then go to Power Management (or similar one) menu. Check if AHCI is enabled and sleep mode is correctly configured.

    3.    After the problem occurs, go to Event Viewer (eventvwr.msc) to check power- troubleshooter errors in Windows – System. The logs may tell the sources that prevent system from waking up.

     

    Hope it helps!

     

    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    Cheers,

    Lionel

     

    Tuesday, March 25, 2008 7:26 AM

All replies

  • Hi,

     

    Based on my experience, wake-up issues are usually BIOS or 3rd party applications related. It’s recommended to troubleshoot this issue via the following steps:

     

    1.    Update the driver for BIOS and motherboard. You can download those from the following page and install them:

    http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2782&OSFullName=Windows+Vista*+32&lang=eng&strOSs=164&submit=Go%21

    Note: It includes a newly released BIOS update. I read the release note and it seems to have fixed some AHCI sleep mode issues.

    2.    Enter BIOS and then go to Power Management (or similar one) menu. Check if AHCI is enabled and sleep mode is correctly configured.

    3.    After the problem occurs, go to Event Viewer (eventvwr.msc) to check power- troubleshooter errors in Windows – System. The logs may tell the sources that prevent system from waking up.

     

    Hope it helps!

     

    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    Cheers,

    Lionel

     

    Tuesday, March 25, 2008 7:26 AM
  • Thank you very much!  I will see if I can get into the BIOS to try it.  I haven't been able to yet, as it stays in sleep even after reboot, or powering off.  I will try a different video card to see if I still have the problems.  If I don't, and can see the monitor, then I will try this to see if it is the case.  Once again, thank you very much!

     

    -Jason

     

    Tuesday, March 25, 2008 10:20 PM
  • I know your message was posted well over a year ago, but I am having the exact same problem. Can you tell me if you were able to get it to reboot?

    Thanks

    Amanda
    Sunday, July 12, 2009 6:27 PM