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Windows Media Player will not play anything

    Question

  • Built my new computer, installed windows 7 Home Premium. Tried to use WMP after everything updated and it will not play any files.

    Installed iTunes, Divx, VLC Player and all work fine.

    Error Message:

    Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.

    This is just a normal mp3 file.

    Tried this:

     1. Click Start , click Run , type %LOCALAPPDATA%\Microsoft\Media Player , and then click OK .

       2. Select all the files in the folder , and then click Delete on the File menu.

          Note You do not have to delete the folders that are in this folder.

       3. Restart Windows Media Player. 

          Note Windows Media Player automatically rebuilds the database.

    If this does not resolve the problem, clear the Windows Media Player database cache files . To do this, follow these steps: 

    # If you are running Windows 7/Vista, click Start , click Run , type %LOCALAPPDATA%\Microsoft , and then click OK. 

    # Select the Media Player folder , and then click Delete on the File menu.

    Restart Windows Media Player .

    Note Windows Media Player automatically rebuilds the database. 

    .

    .

    And This:

    Method 1
    I would suggest you to run Windows media player settings troubleshooter.

    Open the Windows Media Player Settings troubleshooter
    http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter

    Open the Windows Media Player Library troubleshooter
    http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Library-troubleshooter

    Method 2
    Most of the users have resolved the issue by following the below steps.

    Please follow the steps as below to change Windows Media Player settings:

    a. Open Windows Media Player

    b. Click Tools, Options and then choose Devices tab.

    c. Highlight the CD drive and then click Properties

    d. Select Digital and Use error correction on both Playback and Rip portion

    e. Click on Apply and then click on Ok.

    f. Try to rip music and check.


    If the above steps fail, then try the steps as below to change Windows Media Player settings:

    a. Open Windows Media Player

    b. Click Tools, Options and then choose Rip Music tab.

    c. Under Rip settings, change the format to MP3 or WAV.

    d. Next, adjust the Audio Settings to Best Quality.

    e. Click on Apply and then click on Ok.

    f. Try to rip music and check.

    .

    .

    Then this:

    Method 1
    I would suggest you to run the fixit from the following link:

    Fix Windows Media Player video, and other media or library issues
    http://support.microsoft.com/mats/windows_media_player_diagnostic/

    Method 2
    I would suggest you to disable and enable Windows media player by trying the following steps and check if that helps.

    Step 1: Disable the Windows Media Player:
    a. Go to Start and in the search type "Turn Windows features On or Off".
    b. Click on "Turn Windows features On or Off".
    c. Browse to the Media Features and uncheck the mark in front of Windows Media Player.
    d. Restart the computer
     
    Step 2: Enable the Windows Media Player:
    a. Go to Start and in the search type "Turn Windows features On or Off".
    b. Click on "Turn Windows features On or Off".
    c. Browse to the Media Features and place a check mark in front of Windows Media Player.
    d. Restart the Computer.

    .

    .

    Though with method 2 the turn windows features on or off window has nothing in it.

    Please help.


    • Edited by IInferno Monday, November 26, 2012 1:43 AM
    Monday, November 26, 2012 1:42 AM

Answers

  • Found the issue, though it hadn't shown up til now, so I'm guessing fixing something along the way allowed it to see the problem.

    Control panel> Sounds threw up the issue of advanced features causing issues. Selected to stop advanced features. problem solved.

    I had looked for this issue before but it hadn't appeared before today. thanks Tracy for the help fixing the windows features on or off.

    • Marked as answer by IInferno Thursday, November 29, 2012 10:14 PM
    Thursday, November 29, 2012 10:13 PM

All replies

  • Hi,

    Please try the methods in the following KB article and see how it works.

    You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista

    http://support.microsoft.com/kb/931712/en-us


    Tracy Cai

    TechNet Community Support

    Tuesday, November 27, 2012 8:12 AM
    Moderator
  • Got windows features on or off working and tried the last method but windows media player still fails to play anything.
    Wednesday, November 28, 2012 3:29 PM
  • Hi,

    What is the Windows Media Player version?

    Did you receive any error message?

    Is Windows Media Player able to play Sample Music?

    Go to C:\Program Files\Windows Media Player folder. And run setup_wm.exe. What's the result?

    Also, try to create a new user account to test the issue.

    If it works in a new user account then you need to fix the corrupt user profile. You may visit this link for the steps:

    http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile


    Tracy Cai

    TechNet Community Support

    Thursday, November 29, 2012 1:29 AM
    Moderator
  • 1 Version 12.0.7600.16667

    2 Error message is at the top of the first post: Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.

    3 It is unable to play sample music

    4 It says it is unable as a newer version is installed and it cant be used to fix the current version

    5 same problem with new user

    Thursday, November 29, 2012 2:04 AM
  • Found the issue, though it hadn't shown up til now, so I'm guessing fixing something along the way allowed it to see the problem.

    Control panel> Sounds threw up the issue of advanced features causing issues. Selected to stop advanced features. problem solved.

    I had looked for this issue before but it hadn't appeared before today. thanks Tracy for the help fixing the windows features on or off.

    • Marked as answer by IInferno Thursday, November 29, 2012 10:14 PM
    Thursday, November 29, 2012 10:13 PM