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Cannot update latest version of Windows 10 RRS feed

  • Question

  • I get error message service system exception and code 0x80070652.Always when using win update it wants to download latest version of win10 but each time it comes up with the above message and error code-Is there a fix for this problem as it is driving me crazy.Thanks if you all have a fix.
    Sunday, November 19, 2017 2:33 PM

Answers

  • Hello,

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver



    Close Command Prompt and see if Windows Updates works then.

    Hope this helps, Good luck!

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Monday, November 20, 2017 4:15 AM
  • Hi,

    For this error, we could try to upgrade with a Windows 10 ISO. We could download the Windows 10 installation ISO here. Boot from the Windows 10 ISO and choose "Upgrade" install.
    Get Windows 10
    https://www.microsoft.com/en-us/software-download/windows10

    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow" or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 21, 2017 6:53 AM
    Owner
  • Hi E.J.Porter.

    You could use the Troubleshooter available under Settings -> Update & security: click Windows Update, then click Run the troubleshooter.
    Alternatively, you can execute the Update Assistant from https://www.microsoft.com/en-us/software-download/windows10 by clicking Update now on that page.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Sunday, November 19, 2017 3:52 PM

All replies

  • Hi E.J.Porter.

    You could use the Troubleshooter available under Settings -> Update & security: click Windows Update, then click Run the troubleshooter.
    Alternatively, you can execute the Update Assistant from https://www.microsoft.com/en-us/software-download/windows10 by clicking Update now on that page.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Sunday, November 19, 2017 3:52 PM
  • Hello,

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver



    Close Command Prompt and see if Windows Updates works then.

    Hope this helps, Good luck!

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Monday, November 20, 2017 4:15 AM
  • Hi,

    For this error, we could try to upgrade with a Windows 10 ISO. We could download the Windows 10 installation ISO here. Boot from the Windows 10 ISO and choose "Upgrade" install.
    Get Windows 10
    https://www.microsoft.com/en-us/software-download/windows10

    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow" or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 21, 2017 6:53 AM
    Owner