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Error Code 80072F8F- windows update fails RRS feed

  • Question

  • Every time I try to update windows it shows eror with  Code 80072F8F. I uninstalled Mcafee and tried to update, same error occurred. My system clock shows correct time.

    I recently upgraded from 32-bit Vista Home premium (Dell) to 32-bit 7 Home premium using the Dell 7 Upgrade DVD.

    I have core to duo Intel T6400 (2 GHz) Processor, 3GB RAM, 128MB NVidia Graphics memory and 250 GB Hard Drive.
    Tuesday, December 8, 2009 11:09 AM

Answers

  • HI

    Disable any anti-virus application or firewall on the computer temporarily.

    Manually download the update files and then install it from the hard
    disk.
    Please pick the updates from the website of Microsoft Download Center:
    http://catalog.update.microsoft.com/v7/site/Home.aspx  

     

    General Windows Update Troubleshooting

    The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues.

     
    Stopping services pertaining to Windows Update

    1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

    2.     If you receive a notification from User Account Control simply click Continue.

    3.     At the command prompt, type the following, commands and then press ENTER after each command.

            net stop wuauserv
            net stop bits
            net stop cryptsvc

     Please do not close the Command Prompt window.

     
    Renaming folders pertaining to Windows Update

    1.     At the command prompt, type the following commands, and then press Enter after each command:

    2.     ren %systemroot%\System32\Catroot2 Catroot2.old

    3.     ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

    4.     Please do not close the Command Prompt window.

     

    Registering DLL’s pertaining to Windows Update

    1.     Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT

    2.     If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its     icon.
                                           -or-

    3.     You can manually type each command at the command prompt:

            regsvr32 c:\windows\system32\vbscript.dll /s
            regsvr32 c:\windows\system32\mshtml.dll /s
            regsvr32 c:\windows\system32\msjava.dll /s
            regsvr32 c:\windows\system32\jscript.dll /s
            regsvr32 c:\windows\system32\msxml.dll /s
            regsvr32 c:\windows\system32\actxprxy.dll /s
            regsvr32 c:\windows\system32\shdocvw.dll /s
            regsvr32 wuapi.dll /s
            regsvr32 wuaueng1.dll /s
            regsvr32 wuaueng.dll /s
            regsvr32 wucltui.dll /s
            regsvr32 wups2.dll /s
            regsvr32 wups.dll /s
            regsvr32 wuweb.dll /s
            regsvr32 Softpub.dll /s
            regsvr32 Mssip32.dll /s
            regsvr32 Initpki.dll /s
            regsvr32 softpub.dll /s
            regsvr32 wintrust.dll /s
            regsvr32 initpki.dll /s
            regsvr32 dssenh.dll /s
            regsvr32 rsaenh.dll /s
            regsvr32 gpkcsp.dll /s
            regsvr32 sccbase.dll /s
            regsvr32 slbcsp.dll /s
            regsvr32 cryptdlg.dll /s
            regsvr32 Urlmon.dll /s
            regsvr32 Shdocvw.dll /s
            regsvr32 Msjava.dll /s
            regsvr32 Actxprxy.dll /s
            regsvr32 Oleaut32.dll /s
            regsvr32 Mshtml.dll /s
            regsvr32 msxml.dll /s
            regsvr32 msxml2.dll /s
            regsvr32 msxml3.dll /s
            regsvr32 Browseui.dll /s
            regsvr32 shell32.dll /s
            regsvr32 wuapi.dll /s
            regsvr32 wuaueng.dll /s
            regsvr32 wuaueng1.dll /s
            regsvr32 wucltui.dll /s
            regsvr32 wups.dll /s
            regsvr32 wuweb.dll /s
            regsvr32 jscript.dll /s
            regsvr32 atl.dll /s
            regsvr32 Mssip32.dll /s


     

    Restarting services pertaining to Windows Update

    1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

    2.     If you receive a notification from User Account Control simply click Continue.

    3.     At the command prompt, type the following, commands and then

    press ENTER after each command.

            net start wuauserv
            net start bits
            net start cryptsvc
             exit

    now try running updates see that if the issue can be resolved

    Regards

    Nikhil
    Wednesday, December 9, 2009 9:45 AM
  • Please also check the Windows Time service:

    Start Windows Time service

    ===========================

    1. Click the Start Button, type "services.msc" (without quotes) in Start Search box, and press Enter.

    2. Double click the service "Windows Time".

    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

    4. Click OK.

    You can also try
    Clean Boot mode.


    Vivian Xing - MSFT
    Thursday, December 10, 2009 3:24 AM

All replies

  • HI

    The error code   issue may occur if the date and time on the computer varies too much from the valid date and time of the Secure Socket Layer (SSL) certificates that are used by the Windows Update Web site.

    1. Open Date and Time by clicking the Start button Picture of the Start button , clicking Control Panel , clicking Clock, Language, and Region , and then clicking Date and Time .

    2. On the Date and Time tab, make sure that your computer's date and time are correct. If they're not, click Change date and time . Administrator permission required  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. In the Date and Time Settings dialog box, do the following:

      • To change the date, under Date , click the left or right arrows to find the current month in the calendar, and then click the current date.

      • To change the time, under Time , double-click the hour, minutes, or seconds that you want to change, and then click the arrows to increase or decrease the value.

    4. When you have finished changing the time settings, click OK .


    Try installing Updates

    Regards

    Nikhil
    • Proposed as answer by S. Murugan Thursday, January 16, 2014 9:46 AM
    Wednesday, December 9, 2009 3:42 AM
  • I have mentioned earlier that my system time is already correct. So thats not going to help. Any other inputs?
    Wednesday, December 9, 2009 5:01 AM
  • HI

    check BIOS time and Date and ensure the same with OS
    Refer the article  KB 929458 see for Vista modifications works with 7 also, see Method 4

    give us the results
    Nikhil
    Wednesday, December 9, 2009 5:11 AM
  • BIOS time & date are same as OS. I had earlier tried the method 4 given in KB929458. It didn't help.
    I typed regsvr32 Softpub.dll /s in the windows serach box and pressed enter. It didn't ask for admin password.
    Same is true for
    regsvr32 Wintrust.dll /s and regsvr32 Mssip32.dll /s

    If I try to run them as as Administrator it is giving some error.
    To register a module you must provide a binary name ... etc.

    By the way all this is for Vista.
    Wednesday, December 9, 2009 9:32 AM
  • HI

    Disable any anti-virus application or firewall on the computer temporarily.

    Manually download the update files and then install it from the hard
    disk.
    Please pick the updates from the website of Microsoft Download Center:
    http://catalog.update.microsoft.com/v7/site/Home.aspx  

     

    General Windows Update Troubleshooting

    The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues.

     
    Stopping services pertaining to Windows Update

    1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

    2.     If you receive a notification from User Account Control simply click Continue.

    3.     At the command prompt, type the following, commands and then press ENTER after each command.

            net stop wuauserv
            net stop bits
            net stop cryptsvc

     Please do not close the Command Prompt window.

     
    Renaming folders pertaining to Windows Update

    1.     At the command prompt, type the following commands, and then press Enter after each command:

    2.     ren %systemroot%\System32\Catroot2 Catroot2.old

    3.     ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

    4.     Please do not close the Command Prompt window.

     

    Registering DLL’s pertaining to Windows Update

    1.     Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT

    2.     If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its     icon.
                                           -or-

    3.     You can manually type each command at the command prompt:

            regsvr32 c:\windows\system32\vbscript.dll /s
            regsvr32 c:\windows\system32\mshtml.dll /s
            regsvr32 c:\windows\system32\msjava.dll /s
            regsvr32 c:\windows\system32\jscript.dll /s
            regsvr32 c:\windows\system32\msxml.dll /s
            regsvr32 c:\windows\system32\actxprxy.dll /s
            regsvr32 c:\windows\system32\shdocvw.dll /s
            regsvr32 wuapi.dll /s
            regsvr32 wuaueng1.dll /s
            regsvr32 wuaueng.dll /s
            regsvr32 wucltui.dll /s
            regsvr32 wups2.dll /s
            regsvr32 wups.dll /s
            regsvr32 wuweb.dll /s
            regsvr32 Softpub.dll /s
            regsvr32 Mssip32.dll /s
            regsvr32 Initpki.dll /s
            regsvr32 softpub.dll /s
            regsvr32 wintrust.dll /s
            regsvr32 initpki.dll /s
            regsvr32 dssenh.dll /s
            regsvr32 rsaenh.dll /s
            regsvr32 gpkcsp.dll /s
            regsvr32 sccbase.dll /s
            regsvr32 slbcsp.dll /s
            regsvr32 cryptdlg.dll /s
            regsvr32 Urlmon.dll /s
            regsvr32 Shdocvw.dll /s
            regsvr32 Msjava.dll /s
            regsvr32 Actxprxy.dll /s
            regsvr32 Oleaut32.dll /s
            regsvr32 Mshtml.dll /s
            regsvr32 msxml.dll /s
            regsvr32 msxml2.dll /s
            regsvr32 msxml3.dll /s
            regsvr32 Browseui.dll /s
            regsvr32 shell32.dll /s
            regsvr32 wuapi.dll /s
            regsvr32 wuaueng.dll /s
            regsvr32 wuaueng1.dll /s
            regsvr32 wucltui.dll /s
            regsvr32 wups.dll /s
            regsvr32 wuweb.dll /s
            regsvr32 jscript.dll /s
            regsvr32 atl.dll /s
            regsvr32 Mssip32.dll /s


     

    Restarting services pertaining to Windows Update

    1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

    2.     If you receive a notification from User Account Control simply click Continue.

    3.     At the command prompt, type the following, commands and then

    press ENTER after each command.

            net start wuauserv
            net start bits
            net start cryptsvc
             exit

    now try running updates see that if the issue can be resolved

    Regards

    Nikhil
    Wednesday, December 9, 2009 9:45 AM
  • Please also check the Windows Time service:

    Start Windows Time service

    ===========================

    1. Click the Start Button, type "services.msc" (without quotes) in Start Search box, and press Enter.

    2. Double click the service "Windows Time".

    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

    4. Click OK.

    You can also try
    Clean Boot mode.


    Vivian Xing - MSFT
    Thursday, December 10, 2009 3:24 AM
  • What throws people off is when daylight savings is off so the user compensates by advancing the clock.
    Seasons greetings!
    Thursday, December 10, 2009 4:44 AM
  • I have the same issue with a Dell Vostro 230. I'm using Win 7 Enterprise and cannot get auto updates to connect. Date and time are verified correct. I removed symantec endpoint from the device and also executed all the above commands.

     

    One other odd thing I notice is that there is not an item in control panel called Clock, Language, and Region. Enterprise had a date/time applet and another for regional / language. In date/time, the options you describe do not exist. I verified that the time is in sync with our DCs and that the DCs have the correct time.

     

    What else can I do?

     

    Jimm

    Thursday, June 24, 2010 7:01 PM
  • It works perfecly...

     

    thanks!

    Wednesday, June 30, 2010 7:53 PM
  • I resolved the problem,  I had the same issue : Code 80072F8F when I wanted to get some updates.

    I set up a WSUS server with SSL on a 2008 R2 server.

    You must import your certificate in the same GPO as your WSUS.

    In your GPO, go to "Windows Parameters" -> "Security Parameters" -> "Public Key Policy" -> "CA trusted root".

    Import here your certificate that you already export from your IIS on the WSUS server.

    I hope my english is correct and that will help you.

     

     

     

    Tuesday, September 21, 2010 12:31 PM
  • Every time I try to update windows it shows eror with  Code 80072F8F. I uninstalled Mcafee and tried to update, same error occurred. My system clock shows correct time.

    I recently upgraded from 32-bit Vista Home premium (Dell) to 32-bit 7 Home premium using the Dell 7 Upgrade DVD.

    I have core to duo Intel T6400 (2 GHz) Processor, 3GB RAM, 128MB NVidia Graphics memory and 250 GB Hard Drive.


    I had the same problem, however after reading all the replies I didn't have to do any of them.

     

    It was as simple as going to the start menu, right clicking on windows update, then run as administrator. windows update box comes up, click to scan for updates and it works!

     

    Well mine did, I hope yours is as simple as that!

    Friday, May 27, 2011 4:19 PM
  • Man, this was a total nightmare !! I ended up messing around with the clock as mentioned below and it finally ran!!

    http://www.infotechguyz.com/forum/viewtopic.php?f=3&t=9

     

    Thursday, July 7, 2011 9:46 PM
  • Yes it worked thank you very much
    Tuesday, October 2, 2012 7:30 AM
  • I tried all these steps:

    The Microsoft Download Center website  - this shows an empty page - perhaps because I have a certificate problem?

    The very detailed next steps do not resolve the problem.

    I have had the problem since 9 January 2013 - websites starting https:// do not display in IE9 and Windows Update fails with unknown error code 80072F8F - this is on Windows 7 64-bit.  Other windows 7 PCs on the same LAN update correctly.

    How do I find out which certificate is faulty, please?

    -- Graham

    Tuesday, January 29, 2013 9:39 AM
  • I tried this method and succeeded

    thanks 

     
    Wednesday, March 20, 2013 2:07 PM
  • enable "WinHTTP Web Proxy Auto-Discovery Service"
    Wednesday, March 27, 2013 1:30 AM
  • If you access your WSUS server using SSL, ensure certificate for WSUS is trusted for your problem server. It was cause of the problem in my case.
    Wednesday, December 18, 2013 12:36 PM
  • I had the same problem getting 80072f8f during windows update. 

    Later noticed that windows firewall service was in disabled state. Enabled it and started the windows firewall service. 

    windows update worked well.

    Thursday, June 12, 2014 7:41 AM
  • Don't know if you have resolved this yet, but the simplest solution for me was to shut down everything including my router and re-boot. After reboot everything was back to normal
    Friday, September 5, 2014 11:47 PM
  • Error is how it's spelled,no reply
    Sunday, May 31, 2015 2:56 AM