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WINDOWS 7 UNEXPECTED SHUTDOWN / BLUE SCREEN ERROR RRS feed

  • Question

  • Hello , whenever I use my desktop (hp pavilion ) after a few minutes it shutdowns and gives me a pop up saying "windows has recovered from an unexpected shutdown" . Any help please? BTW whenever it restarts it gives me another popup saying "The module 'C:\Users\Dimos\Appdata\Local\AppleComputer\dexajyhw.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found"

    Thanks

    Saturday, August 3, 2013 2:25 AM

All replies

  • Hi,

    From your post, I know that you got BSOD and error message “The module 'C:\Users\Dimos\Appdata\Local\AppleComputer\dexajyhw.dll' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found” when restarting.

    This issue can be caused by driver or program conflict or corrupted files, please first let me know if this issue still happen in safe mode:

    To start system in Safe Mode:

    Start your computer in safe mode:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. 


    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. 

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs

    http://support.microsoft.com/kb/315263#method2


    Please also collect system information to me:

    Open System Information by clicking the Start button. In the search box, type System Information, and then, in the list of results, click System Information.  You can save System Information in the TXT file format by clicking File, clicking Export, typing a name for the file, and then clicking Save.

    Thanks for your cooperation and look forward to your response.


    Kate Li TechNet Community Support

    Monday, August 5, 2013 3:12 AM
    Owner
  • Hi,

    I am not getting the error message in safe mode.

    Here's the link to my minidump files and my system information:

    https://skydrive.live.com/redir?resid=2E034B50FA88CDA3!112&authkey=!AGSVFAdZm5EGOZQ

    thanks

    Monday, August 5, 2013 3:32 AM
  • any update on my issue ? thanks for your time, again.
    Tuesday, August 6, 2013 3:00 PM
  • Hi,

    Since the issue didn’t happen in Safe mode, in order to avoid 3<sup>rd</sup> part conflict, please check whether this issue persists in clean boot mode:

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    Also, I checked your dump file, this issue can be also caused by HP related drivers. Please update the driver for motherboard and check whether there is any warning in Device manager.

    If so, please also update it to check the results.

    To update your drivers, you can follow steps “To update drivers using Windows Update” or  “To manually update drivers” on following link:

    http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7/

    You can also download and update the driver yourself from the manufacturer's website.

    Hope these can be helpful and look forward to your response.


    Kate Li

    TechNet Community Support

    Wednesday, August 7, 2013 11:50 AM
    Owner
  • Whenever I try to update anything I get an error. The error says "Errors found: Code 80246008 Windows update encountered an unknown error"

    I searched up the error code and I've found that I need to change something in Background Intelligent Transfer Service (BITS) service.
    But I cannot find the service in Administrative Tools -> Services.

    help ?

    Wednesday, August 7, 2013 8:31 PM
  • Hi,

    Please try steps here to repair BITS service:

    You receive an error message when you try to download updates from the Windows Update Web site or from the Microsoft Update Web site, or when you try to start the Background Intelligent Transfer Service

    http://support.microsoft.com/kb/916251

    If this doesn't fix the issue and you still cannot update your driver, please follow these steps to reset Update Component:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    Then, try update your driver again to check the original issue.


    Kate Li

    TechNet Community Support

    Friday, August 9, 2013 1:33 AM
    Owner
  • Thank you I have the BITS service back in services but I am not sure how to update my motherboard. I updated all the updates listed on Windows Updates but the unexpected shutdown keeps happening.  Can you give me instructions on how to manually download it and the download link? thanks
    Sunday, August 11, 2013 4:52 AM
  • Hi,

    Before update Motherboard driver, please first remove “Apple Computer   regsvr32.exe "c:\users\dimos\appdata\local\apple computer\dexajyhw.dll" Dimos-HP\Dimos        Startup ” in start up.

    1. Click Start, type MSCONFIG in Search, and press enter.
    2. Under Startup tab, uncheck the above item and restart the system to check the issue.

    If the issue persists, you can update in Device manager or contact the manufacture to get the update for your system device.

    Thanks for your understanding.


    Kate Li

    TechNet Community Support


    Thursday, August 15, 2013 1:48 AM
    Owner
  • I disabled it but it still shuts down by itself.

    In device manager which one is the motherboard?

    thanks again

    Saturday, August 17, 2013 7:33 PM
  • I disabled it but it still shuts down by itself.

    In device manager which one is the motherboard?

    thanks again

    Hi, 

    You can contact HP support to know this or find your driver here: 

    http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

    Hope these could be helpful.


    Best Regards, StarSprite

    Wednesday, August 21, 2013 3:04 AM
  • HP will define your motherboard as 'CHIPSET' look for the chipset drivers as those are the one you will need
    Wednesday, August 21, 2013 3:23 AM
  • I found the BIOS update listed below,

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5172931#N454

    but whenever i run the file it says "Update has completed .... Click yes to Restart your computer"

    i click yes but when it restarts i check system info and the bios isn't updated.

    Help?

    Wednesday, August 21, 2013 9:03 PM
  • I found the BIOS update listed below,

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5172931#N454

    but whenever i run the file it says "Update has completed .... Click yes to Restart your computer"

    i click yes but when it restarts i check system info and the bios isn't updated.

    Help?

    Hi, 

    Please try to install this update in Clean boot Mode to avoid 3rd part conflict:

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    Please let me know if there is any update.


    Kate Li

    TechNet Community Support

    Friday, August 23, 2013 4:03 PM
    Owner
  • it still does not update it

    is there any other way I could update the BIOS ?

    thanks

    Thursday, August 29, 2013 11:13 PM
  • Hi, 

    Here is the similar issue on HP support site: 

    http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/What-do-I-do-if-my-BIOS-update-fails/td-p/1255701

    The better way for you is to contact HP support for further help since they will be more familiar with their own product. 


    Kate Li

    TechNet Community Support

    Wednesday, September 4, 2013 2:51 AM
    Owner