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Cant install windows 7 ( windows could not retrieve information about the disk on this computer )

    Question

  • I have tried about 3 or  4 times to install with out any luck what so ever.

    my PC specs are:
    OS windows vista UL 64 bit ------> trying to get to windows 7 UL 64 bit ( upgrade )
    Intel i7
    Evga X58 sli le
    Evga 285 gtx 2 gig
    6 gigs of ram
    1 500 gig hard drive
    and 2 second 300 gig hard drive

    Once i start the set up and it gets passed the temp file ____... it drops to a box with Windows could not retrieve information about the disk on this computer. I have no clue what the issue is. I have updated drivers and uninstalled windows live onecare and a few programs the update adviser did not like.
    Friday, October 23, 2009 5:33 AM

Answers

  • Hi,

     

    This issue can be caused by the following factors:

     

    1. The installation media is broken

    2. Device driver is not up to date

    3. The system is affected by virus.

     

    I suggest updating BIOS and device driver first. If it's an OEM computer, please download the updates from computer manufacturer's website. In addition, please unplug unnecessary devices.

     

    You can also try copying the contents of installation to hard drive and then run the setup.exe file.

     

    If the issue persists, try an SFC and in-place of Vista system:

     

    Use the System File Checker (SFC)

    ===========================

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following command and press Enter.

     

    sfc /scannow

     

    In-Place upgrade (Repair install)

    ===========

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

     

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

     

    a. Click the Start Button, type Drive:\setup.exe in the start search box and then click OK.

     

    Note: Drive is the drive letter of the computer's DVD drive.

    b. Click Install now.

     

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista. Please make sure the edition of Windows Vista is selected correctly.

     

    After that, try to install Windows 7 again.

     

    Gook Luck.


    Vivian Xing - MSFT
    Saturday, October 24, 2009 3:01 AM

All replies

  • Hai,
    I already answered here for a similar question. You should provide the driver obtained from manufacturer during installation
    http://social.technet.microsoft.com/Forums/en-US/user/threads?user=ManU%20PhiliP



    regards from www.windowsadmin.info
    ManuPhilip
    Friday, October 23, 2009 5:59 AM
  • Hai,
    I already answered here for a similar question. You should provide the driver obtained from manufacturer during installation
    http://social.technet.microsoft.com/Forums/en-US/user/threads?user=ManU%20PhiliP



    regards from www.windowsadmin.info
    ManuPhilip

    thanks for  replying. But thank link leads to no topic. :-/
    Friday, October 23, 2009 12:35 PM
  • Hi,

     

    This issue can be caused by the following factors:

     

    1. The installation media is broken

    2. Device driver is not up to date

    3. The system is affected by virus.

     

    I suggest updating BIOS and device driver first. If it's an OEM computer, please download the updates from computer manufacturer's website. In addition, please unplug unnecessary devices.

     

    You can also try copying the contents of installation to hard drive and then run the setup.exe file.

     

    If the issue persists, try an SFC and in-place of Vista system:

     

    Use the System File Checker (SFC)

    ===========================

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following command and press Enter.

     

    sfc /scannow

     

    In-Place upgrade (Repair install)

    ===========

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

     

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

     

    a. Click the Start Button, type Drive:\setup.exe in the start search box and then click OK.

     

    Note: Drive is the drive letter of the computer's DVD drive.

    b. Click Install now.

     

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista. Please make sure the edition of Windows Vista is selected correctly.

     

    After that, try to install Windows 7 again.

     

    Gook Luck.


    Vivian Xing - MSFT
    Saturday, October 24, 2009 3:01 AM
  • You need to enable the virtual disk service before performing the upgrade if you hit this error.

    1. Click Start / Run and type SERVICES.MSC
    2. Look for the Virtual Disk Service
    3. Right click it and choose "Properties"
    4. Make sure the Startup Type is Automatic, then click the Start button.
    5. Reboot and try the upgrade again.

    I am sure this will help.

    Abhishek Gehlot

    Friday, March 25, 2011 5:05 PM
  • I would assume the 1.5TB hard disk size isn't a factor. Try installing with either 300GB hard disk and then add the 1.5TB Maybe you're better off doing this anyways to keep the OS separate from data.

    [Could be wrong but in the old days wasn't there a partition/disk limitation of the system drive but not the others after?]

     

    Friday, March 25, 2011 11:00 PM
  • Hi Abhishek Gehlot!

    I've tried this method and It did not help.

    I followed the step and reboot as the step tells me to but after restart I still have the same problem

    Friday, July 15, 2011 3:08 PM