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Windows 7 Home Premium 64-bit BSOD - BCCode: f4 - BCP1: 0000000000000003

    Question

  • Hi all,

    I have a brand new computer running Windows 7 Home Premium 64-bit OS.  It has two drives a 180 GB SSD as the main boot drive and a 1 TB drive that is still empty.  The computer has no trouble running games at max settings (LOL, SC2 and D3, right now), however, about once every day or two, it will suddenly freeze and crash into a BSOD.  All of the crashes have occurred while no serious activity was going on: 3 or 4 occurred when I was only browsing the internet, and 2 crashes occurred after the computer booted up and sat idle for ~1 or 2 minutes.

    Here's two of the crash reports:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 4105

    Additional information about the problem:
      BCCode: f4
      BCP1: 0000000000000003
      BCP2: FFFFFA8009C6FB30
      BCP3: FFFFFA8009C6FE10
      BCP4: FFFFF80002F94510
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\052012-5148-01.dmp
      C:\Users\Merby\AppData\Local\Temp\WER-15927-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    --------------------------------------------

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 4105

    Additional information about the problem:
      BCCode: f4
      BCP1: 0000000000000003
      BCP2: FFFFFA8009BC8B30
      BCP3: FFFFFA8009BC8E10
      BCP4: FFFFF80002FD0510
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\051612-4586-01.dmp
      C:\Users\Merby\AppData\Local\Temp\WER-10608-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    ----------------------------------

    Here's a public link to one of the dumps: http://dl.dropbox.com/u/30598114/052012-5148-01.dmp

    Cheers and thanks.

    Monday, May 21, 2012 1:12 AM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8009c6fb30, Terminating object
    Arg3: fffffa8009c6fe10, Process image file name
    Arg4: fffff80002f94510, Explanatory message (ascii)

    Debugging Details:
    ------------------


    PROCESS_OBJECT: fffffa8009c6fb30

    IMAGE_NAME:  wininit.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: wininit

    FAULTING_MODULE: 0000000000000000

    PROCESS_NAME:  wininit.exe

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    BUGCHECK_STR:  0xF4_C0000005

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    CURRENT_IRQL:  0

    STACK_TEXT:  
    fffff880`0672be38 fffff800`0301c882 : 00000000`000000f4 00000000`00000003 fffffa80`09c6fb30 fffffa80`09c6fe10 : nt!KeBugCheckEx
    fffff880`0672be40 fffff800`02fc8e8b : ffffffff`ffffffff fffffa80`0a1e7b50 fffffa80`09c6fb30 fffffa80`09c6fb30 : nt!PspCatchCriticalBreak+0x92
    fffff880`0672be80 fffff800`02f47f74 : ffffffff`ffffffff 00000000`00000001 fffffa80`09c6fb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
    fffff880`0672bed0 fffff800`02c94453 : fffffa80`09c6fb30 fffff800`c0000005 fffffa80`0a1e7b50 00000000`00c008c0 : nt!NtTerminateProcess+0xf4
    fffff880`0672bf50 fffff800`02c90a10 : fffff800`02cdfeaf fffff880`0672ca38 fffff880`0672c790 fffff880`0672cae0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0672c0e8 fffff800`02cdfeaf : fffff880`0672ca38 fffff880`0672c790 fffff880`0672cae0 00000000`76e59c12 : nt!KiServiceLinkage
    fffff880`0672c0f0 fffff800`02c94842 : fffff880`0672ca38 00000000`00000000 fffff880`0672cae0 00000000`00c01128 : nt! ?? ::FNODOBFM::`string'+0x48e34
    fffff880`0672c900 fffff800`02c933ba : 00000000`00000001 00000000`00c00fd8 00000000`00c70b01 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`0672cae0 00000000`76e59ac6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`00c00fe0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e59ac6


    STACK_COMMAND:  kb

    FOLLOWUP_NAME:  MachineOwner

    FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe

    BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe

    Followup: MachineOwner
    ---------

    --------------------------------------------------

    Bug Check Code 0xF4:http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372%28v=vs.85%29.aspx

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then upload c:\MEMORY.DMP file after zipping it.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Monday, May 21, 2012 12:24 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8009c6fb30, Terminating object
    Arg3: fffffa8009c6fe10, Process image file name
    Arg4: fffff80002f94510, Explanatory message (ascii)

    Debugging Details:
    ------------------


    PROCESS_OBJECT: fffffa8009c6fb30

    IMAGE_NAME:  wininit.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: wininit

    FAULTING_MODULE: 0000000000000000

    PROCESS_NAME:  wininit.exe

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    BUGCHECK_STR:  0xF4_C0000005

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    CURRENT_IRQL:  0

    STACK_TEXT:  
    fffff880`0672be38 fffff800`0301c882 : 00000000`000000f4 00000000`00000003 fffffa80`09c6fb30 fffffa80`09c6fe10 : nt!KeBugCheckEx
    fffff880`0672be40 fffff800`02fc8e8b : ffffffff`ffffffff fffffa80`0a1e7b50 fffffa80`09c6fb30 fffffa80`09c6fb30 : nt!PspCatchCriticalBreak+0x92
    fffff880`0672be80 fffff800`02f47f74 : ffffffff`ffffffff 00000000`00000001 fffffa80`09c6fb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
    fffff880`0672bed0 fffff800`02c94453 : fffffa80`09c6fb30 fffff800`c0000005 fffffa80`0a1e7b50 00000000`00c008c0 : nt!NtTerminateProcess+0xf4
    fffff880`0672bf50 fffff800`02c90a10 : fffff800`02cdfeaf fffff880`0672ca38 fffff880`0672c790 fffff880`0672cae0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0672c0e8 fffff800`02cdfeaf : fffff880`0672ca38 fffff880`0672c790 fffff880`0672cae0 00000000`76e59c12 : nt!KiServiceLinkage
    fffff880`0672c0f0 fffff800`02c94842 : fffff880`0672ca38 00000000`00000000 fffff880`0672cae0 00000000`00c01128 : nt! ?? ::FNODOBFM::`string'+0x48e34
    fffff880`0672c900 fffff800`02c933ba : 00000000`00000001 00000000`00c00fd8 00000000`00c70b01 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`0672cae0 00000000`76e59ac6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`00c00fe0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e59ac6


    STACK_COMMAND:  kb

    FOLLOWUP_NAME:  MachineOwner

    FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe

    BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe

    Followup: MachineOwner
    ---------

    --------------------------------------------------

    Bug Check Code 0xF4:http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372%28v=vs.85%29.aspx

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then upload c:\MEMORY.DMP file after zipping it.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Monday, May 21, 2012 12:24 PM
  • Merby

    What is your Solid State Drive make and model?

    Do your see the problem if your 1 TB drive is removed?

    What is your computer make and model?

    How frequently is the problem occuring?

    What anti-virus software is installed?


    Hope this helps, Gerry


    Monday, May 21, 2012 2:48 PM