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Bad Pool Caller on startup RRS feed

  • Question

  • I'm getting a Bad Pool Caller and Bad Pool Header errors upon startup.

    I can't even get to the desktop or to Metro screen so I can't get any log or dump files.

    It started after I accidentally installed an older version of Norton Utilities which had compatibility errors. The PC reset itself and came up with a Blue Screen error. saying

    "Your PC ran into a problem and we need to restart, Just collection some data"

    Each time it immediately restarts.

    When I get to the Recovery screen I select advanced repair options, troubleshoot, Advanced Options, Startup options.
    I've tried safe mode and but it just keeps repeating the same thing.

    I also tried to Startup Repair but that failed too!

    I would love to get in to uninstall Norton. Can you give me any advise.

    Saturday, January 4, 2014 4:07 AM

Answers

  • You should first make sure that there is the latest drivers installed from the manufacturer's website.

    Have you chance to upload a memory dump to your SkyDrive drive that we can analyze what is going on?

    • Marked as answer by Yolanda Zhu Tuesday, January 21, 2014 2:48 PM
    Saturday, January 4, 2014 11:32 AM

All replies

  • You should first make sure that there is the latest drivers installed from the manufacturer's website.

    Have you chance to upload a memory dump to your SkyDrive drive that we can analyze what is going on?

    • Marked as answer by Yolanda Zhu Tuesday, January 21, 2014 2:48 PM
    Saturday, January 4, 2014 11:32 AM
  • IF

    If you have a win 8.1 dvd have you tried booting from it?  If you cannot boot you options are limited.


    Wanikiya and Dyami--Team Zigzag

    Saturday, January 4, 2014 1:06 PM