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Mouse pointer not accurate RRS feed

  • Question

  • Hi. I am new to using the Remote Desktop application.  I just purchased a brand new Mac.  But when I am logged into RDT, my mouse pointer is off by about 1/8 to 1/4 inch.  It is making it difficult to select items, especially when options are laid out close together.  Is there a way to correct this issue?
    Sunday, May 24, 2020 5:50 AM

All replies

  • HI
    1.does this Mac computer have touch screen ?
    2.what's the os version of your new Mac computer ?
    3.if we install Version 10.4.0 (1791) on your Mac computer,will the same issue happen ?
    Microsoft Remote Desktop Beta
    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac
    4.can you enter winver in command prompt on remote computer and look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
    5.when we use window computer(like win10) remote access the remote computer by using the same mouse of Mac computer,will the same issue happen ?
    6.if we change another mouse to connect to Mac computer,will the same issue happen ?
    7.when we remote access from your Mac computer to another version of windows pc ,will the same issue happen ?
    8.did you select "enhance pointer precision" in remote computer like picture?
    9.if we change the DPI of Mouse ,will the same issue ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.






    Monday, May 25, 2020 2:11 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, May 31, 2020 6:28 AM
    Moderator
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, June 2, 2020 2:47 PM
    Moderator