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Lenovo B560 freezing at Please Wait right before the Log-In Screen (Windows 7) - Help, please!!

    Question

  • Hi all,

    I just bought a new Lenovo B560 that's freezing (within the first week) right before the log-in screen on the "Please Wait." I have Windows 7. I called Lenovo tech support, and they were no help. They said it's either a software problem with something I recently downloaded (Microsoft Suite, Zune, and Skype - all of which I need) or a problem with Windows 7, because it doesn't freeze in safe mode.

    I'm really hoping there is an easy fix to this. I can still return it to BBuy if need be until Thursday, but I get to pay a lovely restocking fee, and they're out of this computer now.

    Anybody have any suggestions? I would really appreciate it! Thanks in advance!

    Ashley

    Sunday, January 23, 2011 12:50 AM

Answers

  • I am setting up a B560 for a friend and had the same issue.  I booted for the first time and uninstalled Mcafee and upon reboot had the problem.  Try booting into safe mode and uninstalling the veri-face software.  That worked for me.  We didn't want to use the veriface anyway, so no loss for us.  You might be able to reinstall it later or something, dunno..  Good Luck

     

    Matt-

     

    Wednesday, April 20, 2011 8:26 PM
  • Hello:

    I had the same problem.

    After careful thought, I uninstalled the useless LENOVO VERIFACE.

    Has not stopped at the PLEASE WAIT since.

    Good luck!

    Marcelo

     

    Saturday, June 04, 2011 6:46 PM
  • Hi,

    As the issue disappear in Safe Mode which indicate it has nothing to do with hardware and certain drivers. We can really move on the troubleshoot on the software side.

    Let us prepare clean boot for further information.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, January 27, 2011 9:56 AM
    Moderator

All replies

  • Hi,

    As the issue disappear in Safe Mode which indicate it has nothing to do with hardware and certain drivers. We can really move on the troubleshoot on the software side.

    Let us prepare clean boot for further information.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, January 27, 2011 9:56 AM
    Moderator
  • I am setting up a B560 for a friend and had the same issue.  I booted for the first time and uninstalled Mcafee and upon reboot had the problem.  Try booting into safe mode and uninstalling the veri-face software.  That worked for me.  We didn't want to use the veriface anyway, so no loss for us.  You might be able to reinstall it later or something, dunno..  Good Luck

     

    Matt-

     

    Wednesday, April 20, 2011 8:26 PM
  • Thx Matt I removeed the veri-face and that fixed my problem

     

    Maliksul2k4

    Monday, May 30, 2011 11:05 PM
  • Hello:

    I had the same problem.

    After careful thought, I uninstalled the useless LENOVO VERIFACE.

    Has not stopped at the PLEASE WAIT since.

    Good luck!

    Marcelo

     

    Saturday, June 04, 2011 6:46 PM
  • I just got a Lenovo b560 and was having the same problem. I unistalled the VeriFace.... hasn't frozen since. Thanks.
    • Proposed as answer by Kingjuan3000 Tuesday, June 07, 2011 2:37 AM
    Tuesday, June 07, 2011 2:37 AM
  • Thanks so much for sharing this. I have a Lenovo V570 and have been having the same problem. I tried other solutions to no avail when I found this suggestion. While in safe-mode, I just uninstalled Veri-Face and the computer booted right away.

     

    Thank you!

    Wednesday, September 07, 2011 12:16 PM
  • Matt, thank you soooooooooooo much. I have been dealing with this problem for so long. Having to restore every time. This works for all Lenovo computers.
    Friday, December 09, 2011 7:52 PM
  • I had the same issue, after setting up the fingerprint scanner on my Lenovo laptop.  I found this article, uninstalled veriface and got the same great results.  The laptop now boots up fine.  Thank you!
    Tuesday, February 07, 2012 10:16 PM
  • the problem is caused because of a program that comes pre installed ( i had this same issue). The program is VeriFace, which is un needed with are handy fingerprint scanner
    Wednesday, May 30, 2012 11:07 PM