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Windows 10 - Changing password of domain user RRS feed

  • Question

  • Good day all,

    I've run into an issue with Windows 10 when trying to use CTRL+ALT+DEL to change a domain users password.

    Our users are coming up with a message, "The security database on the server does not have a computer account for this workstation trust relationship".

    It can't be an issue with computer accounts. As we've tried removing/adding the computer back on the domain..

    Any advice would help!

    Thanks in advance!

    Monday, April 25, 2016 4:27 PM

Answers

  • Hi JTaylorSV,

    Have you checked the technet article below:

    Error: The security database on the server does not have a computer account for this workstation trust relationship

    https://technet.microsoft.com/en-us/library/ee849847(v=ws.10).aspx

    It applies to Windows 7 and Windows Server 2008 r2, which might not available under Windows 10, but for the parts mentioned, you may take a check first.

    In addition, check your Domain Controller and make sure it has the following KB installed:

    https://support.microsoft.com/en-us/kb/3134228

    Post back if any further assistance needed.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by JTaylorSV Monday, June 6, 2016 8:40 PM
    Tuesday, April 26, 2016 7:51 AM
    Moderator

All replies

  • Hi JTaylorSV,

    Have you checked the technet article below:

    Error: The security database on the server does not have a computer account for this workstation trust relationship

    https://technet.microsoft.com/en-us/library/ee849847(v=ws.10).aspx

    It applies to Windows 7 and Windows Server 2008 r2, which might not available under Windows 10, but for the parts mentioned, you may take a check first.

    In addition, check your Domain Controller and make sure it has the following KB installed:

    https://support.microsoft.com/en-us/kb/3134228

    Post back if any further assistance needed.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by JTaylorSV Monday, June 6, 2016 8:40 PM
    Tuesday, April 26, 2016 7:51 AM
    Moderator
  • Hi again,

    That first article was something I stumbled upon when this issue first appeared for us. Wasn't able to use anything there to help resolve the issue.

    Update is not installed on the domain controller, but that KB article states "After you install this security update, you may receive an error message that resembles the following when you try to change your password though an untrusted domain: The security database on the server does not have a computer account for the workstation trust relationship"

    Sounds like that update is what causes this issue, no?

    Tuesday, April 26, 2016 8:05 PM
  • Apologize for the late response.

    Yes, as the KB stated, if you meet the situations:

    For example, the problem can occur when you try to change your "domain B" password from a computer that is joined to "domain A" and trust from domain A to Domain B is not configured.

    This problem affects operating systems that use the "Windows Kerberos Security Feature Bypass" (related to CVE-2016-0049).

    So what about the password, did it changed to the new one?

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 10, 2016 10:05 AM
    Moderator

  • In addition, check your Domain Controller and make sure it has the following KB installed:

    https://support.microsoft.com/en-us/kb/3134228


    This is the resolution.

    Thanks for the assistance.

    Monday, June 6, 2016 8:41 PM