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Unable to install Remote Server Administration Tools

    Question

  • Have tried many times unsuccessfully to install x86fre_GRMRSAT_MSU.  Installer just hangs and eventually says the following item(s) was not installed:  KB958830.  Have searched for solution and tried the following:

    -Running "system scan" from the command prompt (no errors reported)
    -Running System Update readiness which finds 4 errors (all related to this install) - unavailable repair files for 2 .mum and 2 .cat files the install placed in servicing\packages\

    After this last, thought I would "remove" those files and try the download again using a different installer but I can't figure out how to do this in W7 as it keeps telling me I need system permission to move the files even though I am an administrator on the machine.  There is no way to "uninstall" the package as it is not listed in installed updates since it was never really installed.

    Event Log error: 

    Windows update "Update for Windows (KB958830)" could not be installed because of error 2148204800 "No signature was present in the subject." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\ann d lutter\Desktop\x86fre_GRMRSAT_MSU.msu" ")


    I am working on a VM session but don't understand why that would be a problem?

    I would like to be able to work with the "new and improved" group policy options that are not available in the XP utility and also to begin to learn W7.

    Can anyone help?

    Thanks in advance
    Thursday, November 19, 2009 5:47 PM

Answers

  • Hi Andi,

     

    It is true that RemoteServerAdministrationTools package is not installed on your computer whereas there is corrupted files recorded in the Manifests and Catalogs folder. At this time, please try the following steps to resolve the issue. 
     

    Step 1: Backup registry keys

    =========================

    1. Click “Start” -> Under “Start Search”  -> Type “Regedit” and press Enter

    2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

    3. Right click on Packages and select export

    4. Save to a file on the desktop.

     

    NOTE: We can manually restore the registry folder by double clicking it.

     

    Step 2: Change the owner of the Registry folder

    ==========================================

    Please navigate to the same registry folder.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

     

    1. Please right click on the Package and select “permissions…”

    2. Please check if "Administrators" is listed in the "Group and User" name list. If not, please click the "Add" button and type "Administrators" in the open window and click "OK" to add this group.

    3. Highlight "Administrators" and check on "Full Control" under "Accept".

     

    Note: If the Access Denied error appears, please click on OK and go ahead with the following steps.

     

    4. Click the "Advanced" button and choose the "Owner" tab.

    5. Highlight the current user account in the list and mark the check box before "Replace owner on subcontainers and objects".

    6. Click OK to save changes and wait for Windows Vista to transfer the ownership of all the objects on the partition.

     

    Note: if there is the warning information "Error: The Registry Editor could not set security in the key currently selected, or some of its subkeys", it is normal. Please click "OK".

     

    7. After that, please locate the registry key and Right Click it and Choose Delete.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-RemoteServerAdministrationTools-Package-MiniLP~31bf3856ad364e35~x86~en-US~6.1.7600.16385

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-RemoteServerAdministrationTools-Package~31bf3856ad364e35~x86~~6.1.7600.16385


    After that, please try to re-install the Administration Tools pack by using a command line, please refer to the following steps:

    1)   
    Download the Remote Server Administration Tools for Windows 7.


    Note the location into which you are downloading the package, because you have to change to that directory later in this procedure to continue installing the Administration Tools pack.


    2) On the computer that is running Windows 7, open a Command Prompt session with elevated user rights by clicking Start, clicking All Programs, clicking Accessories, right-clicking Command Prompt, and then clicking Run as administrator.


    3)       Change to the directory into which you downloaded the Administration Tools package, type one of the following, depending upon your computer’s architecture, and then press Enter to install Administration Tools.


    Windows6.1-KB958830-x86.msu /quiet


    let’s see if RSAT is listed as an available option in “Turns Windows feature On or Off”. If not, we can proceed with the remaining steps.


    Then, try to enable the  RemoteServerAdministrationTools by using the following command lines.


    1)       Use the following command to list the feature names.


    dism /online /get-features


    2)       Use the following command to enable RemotoServerAdministrationTools:


    dism /online /enable-feature /featurename:RemoteServerAdministrationTools /featurename:RemoteServerAdministrationTools-<feature-parent (if applicable)


    If the issue persists, you may need to try performing an In-Place Upgrade(insert Windows 7 installation disk, choose Upgrade option) to repair these corrupted system files.


    Good Luck! 

     

     


    Judy :)
    • Marked as answer by VtAndi Monday, November 23, 2009 9:32 PM
    Monday, November 23, 2009 2:51 AM

All replies

  • Hi VtAndi,

    Please let me know your system version. Please understand that Remote Server Administration Tools for Windows 7 can only be installed on computers that are running the Enterprise, Professional, or Ultimate editions of Windows 7.

    If your system is one of the version, let’s check the installed updates from the command line, if there is Remote Server Administration Tools package listed, we need to remove it. To remove the Administration Tools pack by using a command line, please refer to the following steps:

    1. On the computer that is running Windows 7, open a Command Prompt session with elevated user rights by clicking Start, clicking All Programs, clicking Accessories, right-clicking Command Prompt, and then clicking Run as administrator.
    2. Find the name of the Administration Tools package by typing the following, and then pressing Enter.

    dism /online /Get-Packages

    3. In the command results, look for the package name that contains the text Remote Server Administration Tools.
    4. Type the following, and then press Enter to remove the package from the computer, in which Name represents the entire name of the package that you obtained in step 2, including version number and architecture information.

    dism /online /Remove-Package /PackageName:<Name>

    5. Download and run the the System Update Readiness Tool so as to collect relevant CBS CheckSUR log.

    Please upload the CheckSUR Log to SkyDrive and provide us the link for analyzing.

     

     


    Judy :)
    Friday, November 20, 2009 9:42 AM
  • Hi Judy,

    Thank you so much for a place to start!!!  I'm lost.

    Windows Version = 7 Professional (Version 6.1 build 7600)

    I have run the package analysis command and uploaded the results and the System Readiness logs as requested:

    http://cid-a6eadaf752dc89a5.skydrive.live.com/self.aspx/.Public/VTAndi%5E_UpdateStatus.txt

    I'm not sure what I am supposed to see here, but to my untrained eye, I believe it is telling me that the package is corrupt (I have downloaded it 3 times from 2 different places with the same result) and that it put some corrupt files in the \%systemroot%\servicing\packages folder that it cannot repair.  Since the package does not appear to be installed I am at a loss to know how to fix this.

    My original thought was to "remove" those corrupt files and try to reinstall with the newly downloaded version of the package.  However, that is when I ran into the issue where I could not move the files without permission from the system?  This is another issue I will need an answer to!!!!!  Hopefully there is a simple solution I am not seeing (other than being an administrator and turning off UAC), otherwise, I am not at all sure about supporting Windows 7. In the past, I have needed access to move/delete/replace system files in order to support.  (I do not even get a prompt to enter elevated permissions with or without UAC turned on).

    Thanks for any insights/suggestions!!!!!  I am a Vista/Windows7 newbie so thanks for your patience.

    Andi
    Friday, November 20, 2009 1:19 PM
  • Hi Andi,

     

    It is true that RemoteServerAdministrationTools package is not installed on your computer whereas there is corrupted files recorded in the Manifests and Catalogs folder. At this time, please try the following steps to resolve the issue. 
     

    Step 1: Backup registry keys

    =========================

    1. Click “Start” -> Under “Start Search”  -> Type “Regedit” and press Enter

    2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

    3. Right click on Packages and select export

    4. Save to a file on the desktop.

     

    NOTE: We can manually restore the registry folder by double clicking it.

     

    Step 2: Change the owner of the Registry folder

    ==========================================

    Please navigate to the same registry folder.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

     

    1. Please right click on the Package and select “permissions…”

    2. Please check if "Administrators" is listed in the "Group and User" name list. If not, please click the "Add" button and type "Administrators" in the open window and click "OK" to add this group.

    3. Highlight "Administrators" and check on "Full Control" under "Accept".

     

    Note: If the Access Denied error appears, please click on OK and go ahead with the following steps.

     

    4. Click the "Advanced" button and choose the "Owner" tab.

    5. Highlight the current user account in the list and mark the check box before "Replace owner on subcontainers and objects".

    6. Click OK to save changes and wait for Windows Vista to transfer the ownership of all the objects on the partition.

     

    Note: if there is the warning information "Error: The Registry Editor could not set security in the key currently selected, or some of its subkeys", it is normal. Please click "OK".

     

    7. After that, please locate the registry key and Right Click it and Choose Delete.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-RemoteServerAdministrationTools-Package-MiniLP~31bf3856ad364e35~x86~en-US~6.1.7600.16385

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-RemoteServerAdministrationTools-Package~31bf3856ad364e35~x86~~6.1.7600.16385


    After that, please try to re-install the Administration Tools pack by using a command line, please refer to the following steps:

    1)   
    Download the Remote Server Administration Tools for Windows 7.


    Note the location into which you are downloading the package, because you have to change to that directory later in this procedure to continue installing the Administration Tools pack.


    2) On the computer that is running Windows 7, open a Command Prompt session with elevated user rights by clicking Start, clicking All Programs, clicking Accessories, right-clicking Command Prompt, and then clicking Run as administrator.


    3)       Change to the directory into which you downloaded the Administration Tools package, type one of the following, depending upon your computer’s architecture, and then press Enter to install Administration Tools.


    Windows6.1-KB958830-x86.msu /quiet


    let’s see if RSAT is listed as an available option in “Turns Windows feature On or Off”. If not, we can proceed with the remaining steps.


    Then, try to enable the  RemoteServerAdministrationTools by using the following command lines.


    1)       Use the following command to list the feature names.


    dism /online /get-features


    2)       Use the following command to enable RemotoServerAdministrationTools:


    dism /online /enable-feature /featurename:RemoteServerAdministrationTools /featurename:RemoteServerAdministrationTools-<feature-parent (if applicable)


    If the issue persists, you may need to try performing an In-Place Upgrade(insert Windows 7 installation disk, choose Upgrade option) to repair these corrupted system files.


    Good Luck! 

     

     


    Judy :)
    • Marked as answer by VtAndi Monday, November 23, 2009 9:32 PM
    Monday, November 23, 2009 2:51 AM
  • Judy,

    Thank you so much for your help.  I followed all of your steps.  I wasn't able to activate from the command line using your command, but I am now able to see Windows components in features and programs and was able to activate it from there.

    I am hoping that this whole thing is due to a flaky installation of Windows7 on a VMWare installation and that permissions would not normally provide that much trouble when doing support?

    In any event, I never would have gotten here on my own, so thank again!!!!!

    Andi
    Monday, November 23, 2009 9:35 PM
  • Hello,

    I'm trying to install the RSAT also now, and I get the same error:

    Windows update "Update for Windows (KB958830)" could not be installed because of error 2147942413

    Log Name:      Setup
    Source:        Microsoft-Windows-WUSA
    Date:          5-4-2010 22:30:42
    Event ID:      3
    Task Category: None
    Level:         Error
    Keywords:     
    User:          PC\Username
    Computer:      Username
    Description:
    Windows update "Update for Windows (KB958830)" could not be installed because of error 2147942413 "The data is invalid." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\User\Downloads\amd64fre_GRMRSATX_MSU.msu"")

    I have a 64 bit computer of Windows 7 Ultimate.

    Anyone any idea how to fix this?I tried to do the steps from Judy Collins in this topic, but was not able to find Microsoft-Windows-RemoteServerAdministrationTools-Package~31bf3856ad364e35~x86~~6.1.7600.16385 in my registry.


    Certifications: MCSA 2003|MCSE 2003|MCTS|
    Monday, April 05, 2010 9:01 PM
  • Hello,

    Has anyone figured this out yet??  There have been so many forums with a similar post, but I have found no answers.
    Judy Collins had some decent ideas above, but I can't get past trying to install the .msu to try to enable it in Windows Features. I can't even get it to show up in the registry.

    I'm running Microsoft Windows 7 Enterprise [Version 6.1.7600]

    When I run the x86fre_GRMRSAT_MSU.msu that I got from http://www.microsoft.com/downloads/details.aspx?FamilyID=7D2F6AD7-656B-4313-A005-4E344E43997D&displaylang=en, the update acts like it is going to do something then all of a sudden it fails and gives me the message "Some updates were not installed: (KB958830)" etc..

    I've tried running it in the command prompt window as an admin, logging in as different admins (local and network) to my machine to use different, cleaner profiles, moving my pc in AD to an OU that does not receive any policies (and back again), downloading the msu again and trying again...but all with same exact results.

    I get a similar error:

    From Setup Event Log:
    Windows update "Update for Windows (KB958830)" could not be installed because of error 2147549183 "Catastrophic failure" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Admin\Desktop\x86fre_GRMRSAT_MSU.msu" ")


    From System Event Log:
    Installation Failure: Windows failed to install the following update with error 0x8000ffff: Update for Windows (KB958830).

    From Application Event Log:
    Fault bucket 700067244, type 5  

    Event Name: CbsPackageServicingFailure2

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: 6.1.7600.16385

    P2: Microsoft-Windows-RemoteServerAdministrationTools-Package-TopLevel

    P3: 6.1.7600.16385

    P4: x86

    P5: unknown

    P6: 8000ffff

    P7: Resolve

    P8: Resolved

    P9: Installed

    P10: WindowsUpdateAgent

    Attached files:

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7600.16385_c59fdc38e1bcb4a9f0fe3ffba768182633bf9722_15b1eb77
    (This generated a Report.wer file that I have included below)

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 06a76e7b-4d6d-11df-8dc2-002186c470bd

    Report Status: 0


    The Report.wer file that was generated:
    Version=1
    EventType=CbsPackageServicingFailure2
    EventTime=129163428990946708
    ReportType=1
    Consent=1
    ReportIdentifier=8c9982a2-4d67-11df-99a0-002186c470bd
    Response.type=4
    Sig[0].Name=Stack Version
    Sig[0].Value=6.1.7600.16385
    Sig[1].Name=Package
    Sig[1].Value=Microsoft-Windows-RemoteServerAdministrationTools-Package-TopLevel
    Sig[2].Name=Version
    Sig[2].Value=6.1.7600.16385
    Sig[3].Name=Architecture
    Sig[3].Value=x86
    Sig[4].Name=Culture
    Sig[4].Value=unknown
    Sig[5].Name=Status
    Sig[5].Value=8000ffff
    Sig[6].Name=Failure Source
    Sig[6].Value=Resolve
    Sig[7].Name=Start State
    Sig[7].Value=Resolved
    Sig[8].Name=Target State
    Sig[8].Value=Installed
    Sig[9].Name=Client Id
    Sig[9].Value=WindowsUpdateAgent
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.4
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    FriendlyEventName=CbsPackageServicingFailure2
    ConsentKey=CbsPackageServicingFailure2
    AppName=Windows Modules Installer
    AppPath=C:\Windows\servicing\TrustedInstaller.exe

    Any kindly Microsoft people out there that can help? :)

    Wednesday, April 21, 2010 6:59 PM
  • FYI to all, these steps are what fixed it for me on Win7 Pro 32-bit.

    Thanks, Judy!

    The one extra thing I needed to do was re-download the installer.  I tried multiple times and only after downloading the installer again did it finally work.

    -bd47

    Monday, May 03, 2010 10:55 PM
  • Here is what worked for me -

    Platform 64-bit W7 Professional. 

    1.  This is being performed through a 3rd party deployment process.

    2.  Create a folder called C:\Install\RSAT and copy amd64fre_GRMRSATX_MSU.msu to this folder.

    3.  To run manually change the SysNative to System32.

    4.  Make an install.bat file with the following contents:

    If exist C:\Install\RSAT C:\Windows\System32\wusa C:\Install\RSAT\amd64fre_GRMRSATX_MSU.msu /quiet /NoRestart

    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-CertificateServices
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-CertificateServices-CA
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-CertificateServices-OnlineResponder
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD-DS
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD-DS-SnapIns
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD-Powershell
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD-DS-AdministrativeCenter
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD-DS-NIS
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-AD-LDS
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-DHCP
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-DNS
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-FileServices
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-FileServices-Dfs
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-FileServices-Fsrm
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-FileServices-StorageMgmt
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-HyperV
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Roles-RDS
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-BitLocker
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-Clustering
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-GP
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-LoadBalancing
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-WebServerRole
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-WebServerManagementTools
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-IIS6ManagementCompatibility
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-Metabase
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-LegacySnapIn
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-WebServerManagementTools
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:IIS-WebServerRole
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-SmtpServer
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-StorageExplorer
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-StorageManager
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-Features-Wsrm
    C:\Windows\SysNative\dism.exe /online /quiet /enable-feature /featurename:RemoteServerAdministrationTools-ServerManager

    If you want to test manually make sure your an Admin on the machine and you made the change from SysNative to System32.  Run the Install.bat.

     

    The uninstall.bat is as follows:

     

    REM If exist C:\Install\RSAT C:\Windows\System32\wusa /uninstall /kb:958830 /quiet /NoRestart /log

    If exist C:\Install\RSAT C:\Windows\System32\wusa /uninstall C:\Install\RSAT\amd64fre_GRMRSATX_MSU.msu /quiet /NoRestart /log

    If exist C:\Install\RSAT C:\Windows\SysTEM32\dism.exe /online /disable-feature /featurename:IIS-WebServerRole

    If exist C:\Install\RSAT RD C:\Install\RSAT /S /Q

    The rem statement I've tried as well and I can't get this to uninstall.  However if I run it manually it works.  Here is the error in the Windows Setup Event Viewer log

    I get during the deployment process -

    Log Name:      Setup

    Source:        Microsoft-Windows-WUSA

    Date:          12/8/2010 11:31:00 AM

    Event ID:      8

    Task Category: None

    Level:         Error

    Keywords:     

    User:          SYSTEM

    Computer:      wd-oha00sa0vw12.ust.test-dns.com

    Description:

    Windows update  could not be uninstalled because of error 2147549183 "Catastrophic failure" (Command line: "C:\Windows\System32\wusa  /uninstall /kb:958830 /quiet /NoRestart /log")

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />

        <EventID>8</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2010-12-08T16:31:00.700708000Z" />

        <EventRecordID>132</EventRecordID>

        <Correlation />

        <Execution ProcessID="4052" ThreadID="592" />

        <Channel>Setup</Channel>

        <Computer>wd-oha00sa0vw12.ust.test-dns.com</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="UpdateTitle">

        </Data>

        <Data Name="ErrorCode">2147549183</Data>

        <Data Name="ErrorString">Catastrophic failure</Data>

        <Data Name="CommandLine">C:\Windows\System32\wusa  /uninstall /kb:958830 /quiet /NoRestart /log</Data>

      </EventData>

    </Event>

    Please advise.

    TIA

    Bob


    ITForever
    Friday, December 10, 2010 12:57 PM
  • I was able to fix my problem by doing the following:
    Make sure Windows Installer and the windows update service are running.
    Disable UAC and restart your computer.
    Install Ad tools

     

     

    • Proposed as answer by JOpuckman Tuesday, July 08, 2014 5:52 PM
    Thursday, January 05, 2012 10:29 PM
  • Thank you Nexxus6 - this also resolved my issue. Since Windows Update always remains started, the only thing I had to start was Windows Installer.

    So, here we are near mid-year 2015 (TWENTY-FIFTEEN) and this STILL is a "Microsoft BUG!" I say that, because is should be simple enough for the ".msu" and/or the underlying infrastructure to check and, if "Windows Installer" is not started, just say, "Hey, Windows Installer is not started - it must be started, in order to apply this feature - would you like for me to start this service now, and re-try the installation of the feature?" I mean, seriously, wouldn't that be quite practical? Actually, I think the ".msu" process (or "msiexec," whichever is handling the whole install procedure) should just "start the Windows installer service" - or at least attempt to start it. That service is, after all, set to "manual" by design. Oh, the wonders of buggy procedures. :)


    tnjman

    Thursday, April 30, 2015 1:34 PM