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White Screen

    Question

  • When resuming windows from rest (the state to which it goes when unattended for a period of time) I get a White Screen.  Seldom am I able to get back to my desktop or an open application.  I must shut windows down and cold boot the system.  At times I must enter and exit setup (CMOS) to activate windows.  What is the associated problem?
    Wednesday, November 09, 2011 8:57 PM

Answers

  • Hello,

    please start by updating drivers especially graphic card ones and check again.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    • Proposed as answer by Sabrina Shen Friday, November 11, 2011 7:19 AM
    • Marked as answer by Sabrina Shen Tuesday, November 15, 2011 9:38 AM
    Thursday, November 10, 2011 10:04 PM
  • Hi,

     

    Also, please make sure the latest drivers, updates are installed and the BIOS and chipset are updated.

     

    In Device Manger, you can right-click the mouse and keyboard items, select Properties and switch to Power Management. Clear the checkbox of “Allow this device to wake the computer” and try to wake up the computer via pressing power button for short while (shorter than 1 second).

     

    Use sigverif to check the device driver digital signing is also an important step to find the device that plays as root cause.

     

    In a few cases, as some device fails to support two operating systems well, dual-boot is the cause of the whole issue.

     

     

    More information:

     

    Troubleshoot problems waking computer from sleep mode

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Edited by Sabrina Shen Friday, November 11, 2011 7:33 AM
    • Marked as answer by Sabrina Shen Tuesday, November 15, 2011 9:38 AM
    Friday, November 11, 2011 7:33 AM

All replies

  • Hello,

    please start by updating drivers especially graphic card ones and check again.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Proposed as answer by Sabrina Shen Friday, November 11, 2011 7:19 AM
    • Marked as answer by Sabrina Shen Tuesday, November 15, 2011 9:38 AM
    Thursday, November 10, 2011 10:04 PM
  • Hi,

     

    Also, please make sure the latest drivers, updates are installed and the BIOS and chipset are updated.

     

    In Device Manger, you can right-click the mouse and keyboard items, select Properties and switch to Power Management. Clear the checkbox of “Allow this device to wake the computer” and try to wake up the computer via pressing power button for short while (shorter than 1 second).

     

    Use sigverif to check the device driver digital signing is also an important step to find the device that plays as root cause.

     

    In a few cases, as some device fails to support two operating systems well, dual-boot is the cause of the whole issue.

     

     

    More information:

     

    Troubleshoot problems waking computer from sleep mode

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Edited by Sabrina Shen Friday, November 11, 2011 7:33 AM
    • Marked as answer by Sabrina Shen Tuesday, November 15, 2011 9:38 AM
    Friday, November 11, 2011 7:33 AM