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Computer won't start Startup repair has an os version mismatch, also Bad system config info?

    Question

  • on the 20th i turned my PC on i had been playing left 4 dead 2

    and minecraft, the latter of which needing an update, and i

    think dungeon defenders and frozen synapse had updated

    themselves through steam, i then turned it off. when i came

    back to it a few hours later it finished loaded windows but

    before it came up with the accout login screen it blue

    screened. the computer then automatically re-started and

    launched startup repair, which failed. i then tried rebooting

    pressing F8 did the startup repair manually, this time writing

    down the details:
    Problem Event name: startup repair V2
    Problem signature 1: Manual repair
    Problem signature 2: 6.0.6001.18000.6.1.7600.16385
    Problem signature 3: 0
    Problem signature 4: 65537
    Problem signature 5: unknown
    Problem signature 6: OS version mismatch
    Problem signature 7: 0
    Problem signature 8: 0
    Problem signature 9: unkown
    Problem signature 10: 1168
    OS version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033

    after trying this a few times and getting now joy i tried to

    boot from last known good configuration, which led to the same

    result- the blue screen at the same point. i have been able to

    get in via safe mode and tried a system restore to the 17th,

    which while it did complete the system restore, did nothing to

    help the problem. i then tried  not telling the system to

    automatically reboot on crashing and wrote down what was on

    the blue screen:

    Bad_System_config_info

    Technical info:
    *** STOP: 0x00000074
    (0x0000000000000002,0xfffff88004188B20,0x0000000000000002,0xFF

    FFFFFFC000009A)

    upon a recomendation from a friend i then tried to re-install

    my graphics driver as he had a similar problem, however, i

    think because i am in safe mode, the driver is not able to

    install.

    since being able to get on in safe mode i have also noticed an

    error report on my desktop called: hs_err_pid1268 containing

    this information, which i thought might be relevant:
    #
    # A fatal error has been detected by the Java Runtime

    Environment:
    #
    #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d0b71e0,

    pid=1268, tid=4960
    #
    # JRE version: 6.0_29-b11
    # Java VM: Java HotSpot(TM) Client VM (20.4-b02 mixed mode

    windows-x86 )
    # Problematic frame:
    # C  [awt.dll+0xb71e0]
    #
    # If you would like to submit a bug report, please visit:
    #   http://java.sun.com/webapps/bugreport/crash.jsp
    # The crash happened outside the Java Virtual Machine in

    native code.
    # See problematic frame for where to report the bug.
    #

    ---------------  T H R E A D  ---------------

    Current thread (0x4ab42c00):  JavaThread "AWT-Windows" daemon

    [_thread_in_native, id=4960, stack(0x4aff0000,0x4b040000)]

    siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

    Registers:
    EAX=0x4b03f8a8, EBX=0x4ab6af28, ECX=0x0000038a, EDX=0x000000c0
    ESP=0x4b03f890, EBP=0x00000000, ESI=0x00000000, EDI=0x000000c0
    EIP=0x6d0b71e0, EFLAGS=0x00010206

    Top of Stack: (sp=0x4b03f890)
    0x4b03f890:   4b03f8a8 00001000 00000000 4ab18790
    0x4b03f8a0:   00000001 4b03f898 4b03f89c 6d0aebbd
    0x4b03f8b0:   00000000 00000000 4ab18790 6d0aec8a
    0x4b03f8c0:   00000000 4ab18790 00000001 6d0aed8e
    0x4b03f8d0:   4ab18790 6d063d02 004bc988 00000000
    0x4b03f8e0:   6d0b0cf0 00000001 6d104f60 6d104940
    0x4b03f8f0:   004bc988 6d0b20e2 6d104f58 6d0b22c9
    0x4b03f900:   6d09ab33 00000000 76121450 00001360

    Instructions: (pc=0x6d0b71e0)
    0x6d0b71c0:   d8 56 8b b3 10 a0 00 00 1b c0 57 25 00 f0 ff ff
    0x6d0b71d0:   05 00 20 00 00 50 c1 e2 05 8d 44 24 14 50 8b fa
    0x6d0b71e0:   8b 16 57 c1 e1 05 51 56 ff 52 2c 85 c0 0f 8c 93
    0x6d0b71f0:   00 00 00 8b 53 04 8b cf 8b 7c 24 10 8b c1 c1 e9


    Register to memory mapping:

    EAX=0x4b03f8a8 is pointing into the stack for thread:

    0x4ab42c00
    EBX=0x4ab6af28 is an unknown value
    ECX=0x0000038a is an unknown value
    EDX=0x000000c0 is an unknown value
    ESP=0x4b03f890 is pointing into the stack for thread:

    0x4ab42c00
    EBP=0x00000000 is an unknown value
    ESI=0x00000000 is an unknown value
    EDI=0x000000c0 is an unknown value


    Stack: [0x4aff0000,0x4b040000],  sp=0x4b03f890,  free

    space=318k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM

    code, C=native code)
    C  [awt.dll+0xb71e0]  D3DVertexCacher::Render+0x50

    [error occurred during error reporting (printing native

    stack), id 0xc0000005]

    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
    j  sun.awt.windows.WToolkit.eventLoop()V+0
    j  sun.awt.windows.WToolkit.run()V+52
    j  java.lang.Thread.run()V+11
    v  ~StubRoutines::call_stub

    ---------------  P R O C E S S  ---------------

    Java Threads: ( => current thread )
      0x4ea1b800 JavaThread "Thread-1" daemon [_thread_in_native,

    id=4940, stack(0x50100000,0x50150000)]
      0x4ea1d000 JavaThread "Thread-1537" [_thread_blocked,

    id=5852, stack(0x4b430000,0x4b480000)]
      0x4ea1dc00 JavaThread "File IO Thread" daemon

    [_thread_blocked, id=5864, stack(0x4e6a0000,0x4e6f0000)]
      0x4ea1ac00 JavaThread "Thread-12" daemon [_thread_in_native,

    id=4308, stack(0x52430000,0x52480000)]
      0x4ea1a400 JavaThread "Minecraft main thread" daemon

    [_thread_blocked, id=5900, stack(0x4b550000,0x4b5a0000)]
      0x4ea19c00 JavaThread "Timer hack thread" daemon

    [_thread_blocked, id=4992, stack(0x4b0a0000,0x4b0f0000)]
      0x02599800 JavaThread "DestroyJavaVM" [_thread_blocked,

    id=5924, stack(0x001f0000,0x00240000)]
      0x4ac74c00 JavaThread "TimerQueue" daemon [_thread_blocked,

    id=5280, stack(0x4e840000,0x4e890000)]
      0x4ab16400 JavaThread "AWT-EventQueue-0" [_thread_blocked,

    id=2912, stack(0x4e730000,0x4e780000)]
    =>0x4ab42c00 JavaThread "AWT-Windows" daemon

    [_thread_in_native, id=4960, stack(0x4aff0000,0x4b040000)]
      0x4ab42400 JavaThread "AWT-Shutdown" [_thread_blocked,

    id=3204, stack(0x4af60000,0x4afb0000)]
      0x4ab3fc00 JavaThread "Java2D Disposer" daemon

    [_thread_blocked, id=5048, stack(0x4ae80000,0x4aed0000)]
      0x004f5c00 JavaThread "Low Memory Detector" daemon

    [_thread_blocked, id=476, stack(0x4a9b0000,0x4aa00000)]
      0x004ee800 JavaThread "C1 CompilerThread0" daemon

    [_thread_blocked, id=468, stack(0x4a920000,0x4a970000)]
      0x004eb800 JavaThread "Attach Listener" daemon

    [_thread_blocked, id=1160, stack(0x4a890000,0x4a8e0000)]
      0x004e8800 JavaThread "Signal Dispatcher" daemon

    [_thread_blocked, id=5424, stack(0x4a800000,0x4a850000)]
      0x004c0400 JavaThread "Finalizer" daemon [_thread_blocked,

    id=5260, stack(0x4a770000,0x4a7c0000)]
      0x004bb000 JavaThread "Reference Handler" daemon

    [_thread_blocked, id=3472, stack(0x02510000,0x02560000)]

    Other Threads:
      0x004b6000 VMThread [stack: 0x02480000,0x024d0000] [id=5252]
      0x00507000 WatcherThread [stack: 0x4aa40000,0x4aa90000]

    [id=5672]

    VM state:not at safepoint (normal execution)

    VM Mutex/Monitor currently owned by a thread: None

    Heap
     def new generation   total 157376K, used 107339K [0x045a0000,

    0x0f060000, 0x19af0000)
      eden space 139904K,  76% used [0x045a0000, 0x0ae703c8,

    0x0ce40000)
      from space 17472K,   0% used [0x0df50000, 0x0df52a30,

    0x0f060000)
      to   space 17472K,   0% used [0x0ce40000, 0x0ce40000,

    0x0df50000)
     tenured generation   total 349568K, used 81953K [0x19af0000,

    0x2f050000, 0x445a0000)
       the space 349568K,  23% used [0x19af0000, 0x1eaf8608,

    0x1eaf8800, 0x2f050000)
     compacting perm gen  total 17920K, used 17691K [0x445a0000,

    0x45720000, 0x485a0000)
       the space 17920K,  98% used [0x445a0000, 0x456e6d40,

    0x456e6e00, 0x45720000)
    No shared spaces configured.

    Code Cache  [0x025a0000, 0x02c78000, 0x045a0000)
     total_blobs=3276 nmethods=2935 adapters=275

    free_code_cache=26409408 largest_free_block=192

    Dynamic libraries:
    0x00400000 - 0x00424000     C:\Program Files (x86)\Java

    \jre6\bin\javaw.exe
    0x77b90000 - 0x77d10000     C:\Windows\SysWOW64\ntdll.dll
    0x76110000 - 0x76220000     C:\Windows

    \syswow64\kernel32.dll
    0x76cd0000 - 0x76d16000     C:\Windows

    \syswow64\KERNELBASE.dll
    0x764a0000 - 0x76540000     C:\Windows

    \syswow64\ADVAPI32.dll
    0x76710000 - 0x767bc000     C:\Windows\syswow64\msvcrt.dll
    0x76020000 - 0x76039000     C:\Windows

    \SysWOW64\sechost.dll
    0x76620000 - 0x76710000     C:\Windows\syswow64\RPCRT4.dll
    0x75270000 - 0x752d0000     C:\Windows

    \syswow64\SspiCli.dll
    0x75260000 - 0x7526c000     C:\Windows

    \syswow64\CRYPTBASE.dll
    0x770b0000 - 0x771b0000     C:\Windows\syswow64\USER32.dll
    0x76d20000 - 0x76db0000     C:\Windows\syswow64\GDI32.dll
    0x76db0000 - 0x76dba000     C:\Windows\syswow64\LPK.dll
    0x76e50000 - 0x76eed000     C:\Windows\syswow64\USP10.dll
    0x76820000 - 0x76880000     C:\Windows\system32\IMM32.DLL
    0x76bc0000 - 0x76c8c000     C:\Windows\syswow64\MSCTF.dll
    0x7c340000 - 0x7c396000     C:\Program Files (x86)\Java

    \jre6\bin\msvcr71.dll
    0x6d7f0000 - 0x6da9f000     C:\Program Files (x86)\Java

    \jre6\bin\client\jvm.dll
    0x73970000 - 0x739a2000     C:\Windows\system32\WINMM.dll
    0x71dd0000 - 0x71e1c000     C:\Windows

    \system32\apphelp.dll
    0x6d7a0000 - 0x6d7ac000     C:\Program Files (x86)\Java

    \jre6\bin\verify.dll
    0x6d320000 - 0x6d33f000     C:\Program Files (x86)\Java

    \jre6\bin\java.dll
    0x6d7e0000 - 0x6d7ef000     C:\Program Files (x86)\Java

    \jre6\bin\zip.dll
    0x6d000000 - 0x6d14c000     C:\Program Files (x86)\Java

    \jre6\bin\awt.dll
    0x74720000 - 0x74771000     C:\Windows

    \system32\WINSPOOL.DRV
    0x76340000 - 0x7649c000     C:\Windows\syswow64\ole32.dll
    0x71700000 - 0x7189e000     C:\Windows\WinSxS

    \x86_microsoft.windows.common-

    controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2

    \COMCTL32.dll
    0x767c0000 - 0x76817000     C:\Windows

    \syswow64\SHLWAPI.dll
    0x75160000 - 0x75173000     C:\Windows\system32\DWMAPI.DLL
    0x71390000 - 0x71410000     C:\Windows

    \system32\uxtheme.dll
    0x753d0000 - 0x7601a000     C:\Windows

    \system32\shell32.dll
    0x6d230000 - 0x6d27f000     C:\Program Files (x86)\Java

    \jre6\bin\fontmanager.dll
    0x74240000 - 0x74403000     C:\Windows\system32\d3d9.dll
    0x73b20000 - 0x73b29000     C:\Windows

    \system32\VERSION.dll
    0x746c0000 - 0x746c6000     C:\Windows

    \system32\d3d8thk.dll
    0x6e890000 - 0x6e954000     C:\Windows

    \system32\aticfx32.dll
    0x6e9b0000 - 0x6e9bb000     C:\Windows

    \system32\atiu9pag.dll
    0x6dd30000 - 0x6e2de000     C:\Windows

    \system32\atiumdag.dll
    0x6e480000 - 0x6e88c000     C:\Windows

    \system32\atiumdva.dll
    0x6d600000 - 0x6d613000     C:\Program Files (x86)\Java

    \jre6\bin\net.dll
    0x76040000 - 0x76075000     C:\Windows\syswow64\WS2_32.dll
    0x77b60000 - 0x77b66000     C:\Windows\syswow64\NSI.dll
    0x735c0000 - 0x735fc000     C:\Windows

    \system32\mswsock.dll
    0x72080000 - 0x72086000     C:\Windows\System32\wship6.dll
    0x6d620000 - 0x6d629000     C:\Program Files (x86)\Java

    \jre6\bin\nio.dll
    0x735b0000 - 0x735b5000     C:\Windows

    \System32\wshtcpip.dll
    0x71b40000 - 0x71b84000     C:\Windows\system32\DNSAPI.dll
    0x71b10000 - 0x71b31000     C:\Program Files

    (x86)\Bonjour\mdnsNSP.dll
    0x736d0000 - 0x736ec000     C:\Windows

    \system32\Iphlpapi.DLL
    0x736c0000 - 0x736c7000     C:\Windows\system32\WINNSI.DLL
    0x71ae0000 - 0x71b07000     C:\Program Files (x86)\Common

    Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    0x76bb0000 - 0x76bb5000     C:\Windows\syswow64\PSAPI.DLL
    0x71ad0000 - 0x71ad6000     C:\Windows

    \system32\rasadhlp.dll
    0x71e20000 - 0x71e58000     C:\Windows

    \System32\fwpuclnt.dll
    0x724c0000 - 0x724d6000     C:\Windows

    \system32\CRYPTSP.dll
    0x72280000 - 0x722bb000     C:\Windows\system32\rsaenh.dll
    0x73bf0000 - 0x73c07000     C:\Windows

    \system32\USERENV.dll
    0x73be0000 - 0x73beb000     C:\Windows

    \system32\profapi.dll
    0x725a0000 - 0x725b0000     C:\Windows\system32\NLAapi.dll
    0x74490000 - 0x744a0000     C:\Windows

    \system32\napinsp.dll
    0x74470000 - 0x74482000     C:\Windows

    \system32\pnrpnsp.dll
    0x74460000 - 0x74468000     C:\Windows\System32\winrnr.dll
    0x75340000 - 0x753cf000     C:\Windows

    \syswow64\OLEAUT32.DLL
    0x76080000 - 0x76103000     C:\Windows

    \syswow64\CLBCatQ.DLL
    0x6d780000 - 0x6d788000     C:\Program Files (x86)\Java

    \jre6\bin\sunmscapi.dll
    0x771b0000 - 0x772cd000     C:\Windows

    \syswow64\CRYPT32.dll
    0x76cc0000 - 0x76ccc000     C:\Windows\syswow64\MSASN1.dll
    0x4b480000 - 0x4b4eb000     C:\Users\James\AppData

    \Roaming\.minecraft\bin\natives\lwjgl.dll
    0x667f0000 - 0x668b8000     C:\Windows

    \system32\OPENGL32.dll
    0x66c80000 - 0x66ca2000     C:\Windows\system32\GLU32.dll
    0x6bc70000 - 0x6bd57000     C:\Windows\system32\DDRAW.dll
    0x6e340000 - 0x6e346000     C:\Windows

    \system32\DCIMAN32.dll
    0x76ef0000 - 0x7708d000     C:\Windows

    \syswow64\SETUPAPI.dll
    0x76570000 - 0x76597000     C:\Windows

    \syswow64\CFGMGR32.dll
    0x77090000 - 0x770a2000     C:\Windows\syswow64\DEVOBJ.dll
    0x6d350000 - 0x6d356000     C:\Program Files (x86)\Java

    \jre6\bin\jawt.dll
    0x66a40000 - 0x66a47000     C:\Windows

    \system32\atiglpxx.dll
    0x69030000 - 0x6a2e6000     C:\Windows

    \system32\atioglxx.dll
    0x665c0000 - 0x66620000     C:\Windows

    \system32\atiadlxy.dll
    0x73bd0000 - 0x73bdd000     C:\Windows

    \system32\WTSAPI32.dll
    0x76540000 - 0x7656d000     C:\Windows

    \syswow64\WINTRUST.dll
    0x665b0000 - 0x665bb000     C:\Windows

    \system32\atigktxx.dll
    0x4e8b0000 - 0x4e8c3000     C:\Users\James\AppData

    \Roaming\.minecraft\bin\natives\jinput-dx8.dll
    0x66580000 - 0x665b0000     C:\Windows

    \system32\DINPUT8.dll
    0x66a30000 - 0x66a39000     C:\Windows\system32\HID.DLL
    0x51350000 - 0x51362000     C:\Users\James\AppData

    \Roaming\.minecraft\bin\natives\jinput-raw.dll
    0x6b3d0000 - 0x6b442000     C:\Windows\system32\dsound.dll
    0x74210000 - 0x74235000     C:\Windows

    \system32\POWRPROF.dll
    0x70780000 - 0x707b9000     C:\Windows

    \System32\MMDevApi.dll
    0x71600000 - 0x716f5000     C:\Windows

    \System32\PROPSYS.dll
    0x6bf10000 - 0x6bf40000     C:\Windows\system32\wdmaud.drv
    0x6bbf0000 - 0x6bbf4000     C:\Windows\system32\ksuser.dll
    0x6b3c0000 - 0x6b3c7000     C:\Windows\system32\AVRT.dll
    0x70140000 - 0x70176000     C:\Windows

    \system32\AUDIOSES.DLL
    0x6b330000 - 0x6b338000     C:\Windows

    \system32\msacm32.drv
    0x746a0000 - 0x746b4000     C:\Windows

    \system32\MSACM32.dll
    0x6b320000 - 0x6b327000     C:\Windows

    \system32\midimap.dll
    0x719e0000 - 0x71acb000     C:\Windows

    \system32\dbghelp.dll

    VM Arguments:
    jvm_args: -Xms512m -Xmx1024m
    java_command: C:\Users\James\Desktop\Minecraft.exe
    Launcher Type: SUN_STANDARD

    Environment Variables:
    CLASSPATH=.;C:\Program Files (x86)\Java\jre6\lib\ext

    \QTJava.zip
    PATH=C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program

    Files (x86)\AMD APP\bin\x86;C:\Program Files (x86)\NVIDIA

    Corporation\PhysX\Common;C:\Program Files\Common Files

    \Microsoft Shared\Windows Live;C:\Program Files (x86)\Common

    Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:

    \Windows;C:\Windows\System32\Wbem;C:\Windows

    \System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI

    Technologies\ATI.ACE\Core-Static;C:\Program Files

    (x86)\Windows Live\Shared;C:\Program Files (x86)\QuickTime

    \QTSystem\;C:\Program Files (x86)\Java\jre6\bin
    USERNAME=James
    OS=Windows_NT
    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 37 Stepping 2,

    GenuineIntel



    ---------------  S Y S T E M  ---------------

    OS: Windows 7 , 64 bit Build 7601 Service Pack 1

    CPU:total 2 (2 cores per cpu, 2 threads per core) family 6

    model 37 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3,

    ssse3, sse4.1, sse4.2, popcnt, ht

    Memory: 4k page, physical 3398776k(891976k free), swap

    6795704k(3301428k free)

    vm_info: Java HotSpot(TM) Client VM (20.4-b02) for windows-x86

    JRE (1.6.0_29-b11), built on Oct  3 2011 01:01:08 by "java_re"

    with MS VC++ 7.1 (VS2003)

    time: Mon Feb 20 18:23:12 2012
    elapsed time: 7231 seconds



    SORRY THIS E-MAIL IS SO LONG, I JUST THOUGHT IT WOULD BE

    USEFUL IF I DETAILED EVERYTHING I HAVE TRIED SO FAR.
    Tuesday, February 28, 2012 7:18 PM

Answers