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Printer Spooler Failing - Install new printer drivers RRS feed

  • Question

  • Tried adding new HP printer drivers (m177 to a m452dn) however, now receiving a printer spooler failure with the resulting output:

    Windows can't Add Printer.

    The remote procedure call failed

    and

    Windows can't open Add Printer.

    The local print spooler service is not running. Please restart the spooler or restart the machine.

    I've tried windows recover, importing a registry known working registry file and copy /spool from working donor, but continuing to receive the problem. 

    Is there a good resource or troubleshooting guide or documentation online to reference?

    Running system file checker now to see if that will discover what occurred (sfc /scannow)

    Monday, August 12, 2019 9:05 PM

All replies

  • Hi,

    Can you provide the following information which may help determine any issue(s):

    Windows Key + R > type msinfo32 in the "Open" box  > OK > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

    Also, can you do the following:

    Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    Monday, August 12, 2019 9:46 PM
  • Open Services(type services.msc in search box) interface and verify Remote Procedure Call (RPC) service is running and set for automatic

    Also, start Print Spooler service and set startup type as Automatic

    Next, update printer driver again

    Regards


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    Tuesday, August 13, 2019 2:27 AM
    Moderator