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Page fault in non paged area (bsod) NTFS.SYS

    Question

  •  need help !!!

    I have AMD Phenom Quad Core Processor & ASUS AM2+ mother board. I have two hard disks of 500 GB & 160 GB. 500 GB Hard disk has Windows XP SP3 installed on it and 160 GB Hard disk has Windows 7 installed on it.

    Today morning when i tried to boot my computer with windows 7 I got an error message with (BSOD) PAGE FAULT IN NON PAGED AREA and BSOD appeared with NTFS.SYS Error. When I tried to boot my computer with the other hard disk having windows XP the message appeared.

    I tried booting the computer in debug mode, repair mode, safe mode, last known good configuration but nothing worked for both the hard disks.

    Finally i removed the cables of hard disk having windows 7 installed on it and tried to boot with windows XP SP3. Everything worked fine and my computer did boot with no problems.

    Now when i connect the cables of hard disk with windows 7 installed on it nothing works and i end up with BSOD. Nothing is working.

    Please some one help Me to fix this error.

    Thanks

    Gagan
    Saturday, September 05, 2009 8:12 AM

Answers

  • Hi,

    What is the exact error code?  Generally, this kind of error message with BSOD can be related to certain hardware configurations such as defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) and drivers. Regarding the current status, I would like to propose the following suggestions here, if the issue occurs, it is recommended to contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    To move on, please refer to the following suggestions.

    1. Boot in Windows XP and update the motherboard driver to the latest.
    2. Perform a Startup Repair booting from Windows 7 disc with only Windows 7 hard disk connected.
    3. Slave Windows 7 hard disk and boot in Windows XP to copy the files out from Windows 7 hard disk, then perform a clean install with Windows 7.

    Best Regards.
    Dale Qiao

    Monday, September 07, 2009 4:48 AM
    Moderator

All replies

  • Hi,

    What is the exact error code?  Generally, this kind of error message with BSOD can be related to certain hardware configurations such as defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) and drivers. Regarding the current status, I would like to propose the following suggestions here, if the issue occurs, it is recommended to contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    To move on, please refer to the following suggestions.

    1. Boot in Windows XP and update the motherboard driver to the latest.
    2. Perform a Startup Repair booting from Windows 7 disc with only Windows 7 hard disk connected.
    3. Slave Windows 7 hard disk and boot in Windows XP to copy the files out from Windows 7 hard disk, then perform a clean install with Windows 7.

    Best Regards.
    Dale Qiao

    Monday, September 07, 2009 4:48 AM
    Moderator
  • Hi,

    Thanks alot for atleast replying first of all.

    The exact error details are as under :

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    ntfs.sys

    PAGE_FAULT_IN_NONPAGED_AREA

    Technical information

    stop : 0X00000050 (0XFFFFF9800B044237, 0x0000000000000000, 0xFFFFF88001329AE4, 0x0000000000000002)

    NTFS.SYS - ADDRESS

    FFFFF88001329AE4 BASE AT FFFFF88001221000 DATE STAMP 4ASBC14F

    When i tried to boot in safe mode or safe mode with networking or last good know configuration it went upto the file named CLASSPNP.SYS and the system rebooted again.

    Nothing worked and I tried all the options present.

    I even booted with windows XP (After removing the cables of disk having windows 7 installed on it) and updated all the mother board drivers to latest drivers and also did BIOS update with EZflash 2 utility.

    The problem is still the same.

    The worst part is that I have some important data on the hard disk having windows 7 installed on it and I need that data.

    Hope I will still find some solution.

    Regards Gagan

    Tuesday, September 08, 2009 1:57 PM
  • Hi again !!!

    I am sorry I think I forgot something important and that is I have a strong feeling that the error might be because of the Mcafee 2010 Beta I installed on the hard disk having windows 7 on it. But before i was able to uninstall it I got this blue screen and nothing is working now.

    Regards

    Gagan
    Tuesday, September 08, 2009 2:15 PM
  • Hi,

    Is the disk installed with Windows 7 an IDE or a SATA drive? You may need to configure in BIOS to balance the AHCI mode. As a workground, I suggest you slaving Windows 7 hard disk as a removable disk through USB so as to copy your files out. Then formating your hard disk to perform a clean install.

    Best Regards.
    Dale Qiao
    Wednesday, September 09, 2009 2:45 AM
    Moderator
  • SATA and PATA drives share the Integrated Drive Electronics (IDE) standard which is the most common. Use RAID (array configuration - requires drivers) if you have installed RAID drivers otherwise you will get a boot recycle. The most common setting in the bios for "SATA MODE" is "IDE' where the choice will be RAID, AHCI or IDE. IDE is Preferable and most compatible choice over "AHCI" (advanced host controler interface - this setting can cause blue screen) which only applies to SATA.
    BIOS setup> SATA MODE = IDE
    Wednesday, September 09, 2009 3:16 AM
  • The disk installed with Windows 7 is 160 GB Seagate SATA Hard disk.

    After you suggested I configured the BIOS settings as under :

    SATA MODE SELECT = ACHI

    ONCHIP SATA CONTROLLER = ENABLED

    ONBOARD PCI IDE CONTROLLER = ENABLED

    After these configurations I was not able to boot with Windows 7 and I was also not able to boot with windows XP ( Even after removing the cables of hard disk having windows 7 installed on it)

    Then I changed the SATA MODE SELECT = SATA

    And I was able to boot with windows XP after removing the cables of hard disk having windows 7 installed on it.

    One more question is that are there any ports available to conver SATA into USB so that I can make my disk a removable one.

    Thanks and regards

    Gagan

    Wednesday, September 09, 2009 7:31 AM
  • Hi,

    I can try installing RAID Drivers and let you know what happens.

    As far as SATA MODE is concerened I have only three options in my BIOS and those are

    SATA MODE SELECT = AHCI
    SATA MODE SELECT = SATA
    SATA MODE SELECT = RAID

    Please elaborate and suggest.

    Thanks and regards

    Gagan
    Wednesday, September 09, 2009 7:34 AM
  • Hi,

    If you are using a SATA hard drive, the best option is to set your BIOS to RAID mode. RAID mode provides the greatest overall flexibility and upgradeability because it allows your system to be RAID-Ready and also enables AHCI. It is recommended to jump the SATA hard drive as a master drive and IDE to be a slave one.

    BTW, to slave SATA disk as a removable USB disk, you can buy a SATA to USB Adapter, etc

    Note: we provide third party links for references, Microsoft doesn't control and guarantee the security in this website.

    Best Regards.
    Dale Qiao 

    Wednesday, September 09, 2009 8:34 AM
    Moderator
  • Or if you want to save a bit of money, just download Ubuntu and boot off that

    The download is an ISO file, so you will need to burn this off (making sure that you are burning the image, not the .iso file)

    Link

    Once you've got you disc, go into your BIOS and place your DVD Drive at the top of the Boot list
    Reboot, then a Menu will come up
    Select your language (english is the default) then hit enter
    Select Try Ubuntu without any change to your computer then hit enter
    wait a bit
    select from the top Places->Computer
    You should find your drives listed here, use standard windows explorer commands to rescue your data.
    when you're finished, reboot and remove the CD when your asked to.
    The PC Specs: Athlon 3500+ 1GB RAM Geforce 8600 GT (256MB) MB:ASUS A8N-VM-CSM
    Thursday, September 10, 2009 3:38 AM
  • Hi,

    Today I bought SATA to USB casing and I booted my computer with Windows Xp and (In the casing I inserted the disk having windows 7 installed on it) after my compuet had successfully booted with Windows XP i connected the usb cable of hard disk having windows 7 and it started recognising it and just after few seconds the blue screen appeared for a second and vanished and the computer rebooted again.

    So the problem is still the same. From this problem it looks like I have lost the hard disk. Will I ever be able to use it again.

    Hope I will still find some solution.

    Thanks and regards

    Gagan
    Thursday, September 10, 2009 9:25 AM
  • Hi,

    Please some one help me on the issue.

    Thanks

    Gagan

    Saturday, September 12, 2009 2:46 PM
  • If no on has suggested this please try disk diagnostics. Open an elevated command prompt by typing cmd into the search box and run as administrator. Type the command "CHKDSK /F" and press enter.

    So you connected the disk that caused the BSD with the USB converter, the same disk that caused the BSOD when connected directly to the inside of your computer. If the crashes still occur then you may need to replace the hard drive now connected via USB. The link below has more information about the page fault error and how faulty hardware may cause this.

    http://technet.microsoft.com/en-us/library/cc957625.aspx

    Saturday, September 12, 2009 6:09 PM
  • Hi,

    CHKDSK /F can only be tried once the disk is connected. The moment I try to connect the disk either inside my computer or via USB it crashes and blue screen appears.

    There is one more thing I would like to ask is that when I installed windows Vista there is an option to roll back to earlier version of windows. Is there any option available in Windows 7 where I can roll back to windows Vista which was already installed on the hard disk.

    Thanks

    Gagan

    Thursday, September 17, 2009 2:29 PM
  • The best way to perserve your original operating system is during setup when windows detects "what appears to be another operating system" "windows can move the contents of it to a folder named 'windows.old'" - select this option.
    If you want to restore make sure you have two operating systems running concurrently on your computer or you can access the windows 7 partition from another computer. From the desktop of the second system while windows 7 is offline, open the windows 7 partition and delete all the folder except "windows.old". Open windows .old and select all of the contents and move them to the root of the drive they are currently on. This should restore the previous system. 

    This method is supported. More information can be found here: http://support.microsoft.com/kb/933209
    Thursday, September 17, 2009 8:43 PM
  • Hey can anybody help me with the same issue . I am also getting the exact same error BSOD  "PAGE FAULT IN NON PAGED AREA and BSOD appeared with NTFS.SYS Error." But I have only single operating system "windows 7 ultimate" . I also have 2 hard drive 1)160 gb seagate(installed OS) and 2) 500 Gb Seagate  . My system Specs are

    Core 2 quad Q8400 2.66 Ghz

    4gb simmtronics 1333 Mhz

    Asus P5G41C-M LX mother board

    350 watts cooler master elite power

    Ati radeon 5770 1gb and Nvidia GTS 450 1gb Zotac

    My system crashes are random but are not frequent it happens when system is idle or I use Asus turbo key . I have also changed my ram , disabled my avast anti virus updated my drivers but still no luck .

    Please help :(
    Wednesday, June 01, 2011 4:12 AM
  • I have had this problem and have been told its memory trouble; however, after trying different memory from OCZ to Crucial to Kingston, it usually IS memory trouble, except when using Windows 7 Kernel.

    I have moaned and complained because having customers complain to me that I have faulty systems is a bad reputation. I have now found a suspected cause and workaround for the problem; I REALLY Hope microsoft reads this.

    It seems to be due to how windows manages the virtual memory, when using "system managed size". I know this because, after specifying 3072MB X 4 raid arrays as the virtual memory, the problem seems to be fixed and the systems perform like they have raid now. I have always used the rule to do a paging file of 125% of the ram you have in the system. Using 1 GB in the day, my paging file would be 2 gb, split over the fastest drives of UATA100.

    I had tried, over the last couple years, different types of memory and replaced, to resell the used memory, customers' modules at no charge, just to try to rectify the issue. Their psu's would output 750watts at 80 degrees, 2 year aged capacitors, and the system only used 550 watts with 1 GPU; so, I knew it wasnt their power supplys or any hardware issue, with everything running, under load, below 110 degree Fahrenheit and 120 degrees for the GPU (XFX is shocked i can get them below 150 air cooled).

    I have built custom pc's for the area for 20 years; i have always had regard to system stability, even using old 4mb dram sticks and a 386. Out of 1000's built, the majority are repeat customers.

    So, if you're 100% sure your system is stable, try using manually configured paging files; hopefully, as said, microsoft is reading this and will investigate the problem in svchost, or the kernel, of how they handle the paging files. Remember, they only started using this fake ready boost and the functions within the kernel module of such could be conflicting with the aged old virtual memory module. Nowadays, we're suppose to be using a SSD for the paging file, as a cache on performance servers/desktops.

    Sunday, August 28, 2011 9:39 AM