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Win 7 ultimate 32bit to 64-bit upgrade, white screen during installation

    Question

  • Upgrading to a 64-bit Win 7 using upgrade DVD. Booting up from DVD and using custom install with windows.old setup. Goes through one bootup and displays everything fine until a white screen shows up with the mouse pointer. I can move the pointer but thats it. Goes through another boot up and white screen after the windows logo. Thought it was a video card driver issue and tried to boot into safemode but got the message that installation could not complete in safe mode. The reason for doing upgrade is i went from 3-6 GB RAM and want to use it for Photoshop and Lightroom. Any help appreciated. My machine specs are attached.

    Operating Systems: Genuine Windows Vista Home Premium
    Platform: PC
    Orientations Allowed: Vertical
    Form Factor: Microtower
    Bays: 2 - 5.25" Drive Bays
    2 - 3.5" Drive Bays
    Internal Bays: 4 - 3.5" Drive Bays
    Available 3.5" Drive Bays: 4
    Available 5.25" Drive Bays: 1
    PCI Slots (Total): 2
    PCI Slots (Available): 1
    PCI Express X1 Slots (Total): 1
    PCI Express X1 Slots (Available): 1
    PCI Express X4 Slots (Total): NA
    PCI Express X8 Slots (Total): NA
    PCI Express X16 Slots (Total): 1
    PCI Express X16 Slots (Available): 1
    PCI Express Slots (Total): 2
    PCI Express Slots (Available): 2
    PCI X Slots: NA
    AGP Slots (Total): NA
    CNR Slots (Total): NA
    Expansion Slots: 4
    PS/2 Keyboard Connectors: 1
    PS/2 Mouse Connectors: 1
    Serial Communication Ports: 0
    Parallel Ports: 1
    USB Ports: 9
    FireWire Ports: 1
    eSATA Ports: NA
    LAN Ports: 1
    Game/MIDI Ports: NA
    Audio Out Jacks: 2
    Line In Jacks: 1
    Microphone Jacks: 2
    Composite Video: NA
    VGA Ports: 1
    DVI Video: NA
    S-Video Connectors: NA
    Coaxial Connectors: NA
    S/PDIF Connectors: NA
    Processor Brand: AMD
    Processor Class: Athlon 64 X2
    Processor Number: 4800
    Processor Speed: 2.40GHz
    Processor Interface: AM2
    Processors Supported: 1
    Processors Onboard: 1
    Additional Technologies: HyperTransport Technology
    Dual-Core Technology
    AMD Live!
    Memory Type: DDR2
    Memory Size: 2x512MB & 2x1GB
    Total Memory: 3.0GB
    Memory Speed: DDR2 667 (PC2-5300)
    Memory Slots (Total): 4
    Memory Slots (Available): 0
    Maximum Memory Supported: 4.0GB - 32bit / 8.0GB - 64 bit
    Interface: SATA II
    Capacity: 320GB
    Speed: 7,200RPM
    Optical Drive Type: DVDRW/-RAM Dual Layer
    Interface: SATA
    Type: Media Reader
    Capacity: 14-in-1
    Media Types: MicroDrive
    SecureDigital
    SmartMedia
    Memory Stick
    Multimedia Card
    Memory Stick PRO
    xD
    Compact Flash II
    Compact Flash I
    Audio Description: Integrated Audio
    Audio Chipset: High Definition
    Channels: 7.1
    Graphics Description: Integrated Graphics
    GPU/VPU: ATI Radeon X1250
    Video Interface: VGA (15-Pin D-Sub)
    HDMI
    Maximum Resolution: NA
    Communications Description: Integrated LAN Support
    Interface Type: RJ-45 - Ethernet Connector
    Chipset: Marvell 88E8056
    Data Transfer Rate: 1000Mbps
    10Mbps
    100Mbps
    Communications Description: 56Kbps PCI Modem
    Interface Type: RJ-11 - Phone Connector
    Data Transfer Rate: up to 56Kbps

    Tuesday, December 06, 2011 3:15 AM

All replies

  •  

    http://windows.microsoft.com/en-CA/windows7/products/windows-anytime-upgrade

    You can use Windows Anytime Upgrade to upgrade from a 32-bit version of Windows 7 to a 32-bit version of Windows 7 and from a 64-bit version of Windows 7 to a 64-bit version of Windows 7, but you can’t upgrade from a 32-bit version of Windows 7 to a 64-bit version of Windows 7 or vice versa.           

    cross platform upgrades (32 - 64) are not supported

    Tuesday, December 06, 2011 3:45 AM
  •  

    http://windows.microsoft.com/en-CA/windows7/products/windows-anytime-upgrade

    You can use Windows Anytime Upgrade to upgrade from a 32-bit version of Windows 7 to a 32-bit version of Windows 7 and from a 64-bit version of Windows 7 to a 64-bit version of Windows 7, but you can’t upgrade from a 32-bit version of Windows 7 to a 64-bit version of Windows 7 or vice versa.           

    cross platform upgrades (32 - 64) are not supported

    Thanks for that info..does it mean that i cannot install win 7 ultimate 64 bit over win 7 ultimate 32 bit? Even though i am doing a clean install? Could i install win xp 32 bit and then try the win 7 ultimate 64 bit upgrade dvd?
    Tuesday, December 06, 2011 12:12 PM
  • You have to start with clean partition with nothing on it.

    Format the hard drive and start fresh and you should be ok.

    No XP is not upgradale to Windows 7 period. (any version)

    You can only upgrade lower version of Windows 7 32 (home) bit to higher version (Proffesional, Ultimate), same goes for 64 bit.

    32 to 64 bit is not supported.

    Tuesday, December 06, 2011 2:48 PM
  • Are you still getting the white screen at the end of the install?

     

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Tuesday, December 06, 2011 3:31 PM
  • I did format the partition where i had win 7 ultimate 32 bit installed..so it was a fresh partition. I tried this 3 times and ended up with the white screen. My video drivers are updated (at least when i check through win 7 32 bit). So i have reinstalled 32 bit and am waiting for a solution
    Tuesday, December 06, 2011 4:29 PM
  • Download the 64Bit Video driver for your make and model. Then during the install (where it prompts /asks if you want to install drivers) include the 64Bit driver you downloaded.

     

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Tuesday, December 06, 2011 4:41 PM
  • I dont even reach the point where i am asked to install drivers. When does that happen during the installation?
    Tuesday, December 06, 2011 7:55 PM
  • Boot from the 64Bit DVD (do not try to upgrade while Windows 32Bit is running)

    When you reach the "Which type of installation do you want?" screen, click the Custom option.

    Click on Load drivers and you will get an option to insert the souce to install the drivers.

     

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Tuesday, December 06, 2011 8:14 PM
  •  

    http://social.technet.microsoft.com/Forums/en/w7itproinstall/thread/f41488dd-233a-4080-b3a3-79586f45d3b5

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/db44f451-f531-4553-96b7-b29e5388613e

     

    "Apparantly, the AMD 690G chipset has issues mapping addresses 4gb or over. This was what was causing the corruption of video and the other integrated devices. If you go to Start -> msconfig , then go to Boot -> Advanced Options -> check Maximum Memory and set to 4096 then apply and restart. It resolved all the issues."

     

    Tuesday, December 06, 2011 9:24 PM
  • So i cannot have more than 4 GB RAM then? It becomes pointless to upgrade to 64-bit if i cannot use 8GB. 

    To Stuart, when does that option come up during the installation screen? Is this where it asks me which partition to install it in?

    Tuesday, December 06, 2011 9:40 PM
  • Take it out during the install, once you have everything up and running then you can put it back.

    This is not a windows 7 issue from what i can see but rather issue with the hardware chipset.

    Tuesday, December 06, 2011 9:51 PM
  • So i just install win 7 with 2 GB and insert the sticks later? That is a good thought and it will be part of my troubleshooting
    Tuesday, December 06, 2011 9:59 PM
  • from what i have seen that's one of the two ways to make it work and i would go with that.
    Tuesday, December 06, 2011 10:55 PM
  • Step #6 (Load driver option in lower left corner): http://www.pagestart.com/win7db06171103.html

     

     


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Wednesday, December 07, 2011 12:37 AM
  • I removed the extra 6 GB RAM and installed the win 7 64-bit upgrade. Installation went through fine and after activation, i shut down and put the ram back in. When i started the computer, i get the white screen instead of my log on screen. So it is clearly a chipset/ motherboard issue. My question is how do i get around this? Do i have to do the msconfig and limit my RAM to 4GB?
    There was a similar post dealing with the same problem which was resolved by flashing bios. I dont know what my motherboard bios is and how to get an updated version.

    http://social.technet.microsoft.com/Forums/en/w7itproui/thread/db44f451-f531-4553-96b7-b29e5388613e
    Wednesday, December 07, 2011 1:53 PM
  •  it looks that way, you will have either to remove the ram or to limit it to 4 gb.

    Keep looking for upgraded drivers on the manufacturing web site, they may have resolved the issue already.

    "Apparantly, the AMD 690G chipset has issues mapping addresses 4gb or over. This was what was causing the corruption of video and the other integrated devices. If you go to Start -> msconfig , then go to Boot -> Advanced Options -> check Maximum Memory and set to 4096 then apply and restart. It resolved all the issues."

    • Proposed as answer by Brano Lukic Friday, December 09, 2011 7:19 AM
    Wednesday, December 07, 2011 3:06 PM
  • One possible solution is to switch from your "Integrated Graphics" on the motherboard to a standalone graphics card if you have an available PCI graphics slot (usually the slot is closest to the CPU and a different color from the other slots).

    J W Stuart: http://www.pagestart.com

     


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Wednesday, December 07, 2011 3:26 PM
  • I dont have a stand alone graphics card. I am trying to figure out my motherboard specs and manufacturer so i can see if there are new drivers. Otherwise i might have to limit my RAM to 4gb through the msconfig way. How does one flash bios?
    Wednesday, December 07, 2011 6:30 PM
  • Try "Speccy", provides System/computer Information in detail
    OS, CPU, RAM, Motherboard, Graphics, Hard Drive, Optical Drive, Audio, Peripherals, Network.
    http://www.piriform.com/speccy

     

    J W Stuart: http://www.pagestart.com

     

     


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Wednesday, December 07, 2011 6:47 PM
  • OK..i will try that and keep you posted
    Wednesday, December 07, 2011 7:31 PM
  • I could not find Bios updates for my motherboard..win 7 showed the white screen with 4 GB RAM. When i loaded it up with 3GB ram everything was fine but i could change the maximum memory to 4096 MB through msconfig. It kept going back to 3072 MB. So I am back to 3GB RAM but win 7 64-bit..pointless exercise in the end..I should just build my own box!
    Wednesday, December 07, 2011 11:48 PM