Problem Event Name: APPCRASH
Application Name: rundll32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0e1
Fault Module Name: NvCpl.dll
Fault Module Version: 22.214.171.12413
Fault Module Timestamp: 48d14dfb
Exception Code: c0000005
Exception Offset: 000e5f5f
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ffcf
Additional Information 2: 8f6cdf3f207b8b2a153a75f0b20ed609
Additional Information 3: c496
Additional Information 4: 2a48a136af5c8ed11754a3d6c1da1b3d
WHAT TO DO NOW ??Faisal Nasir firstname.lastname@example.org
Before going any further, I wonder how often you encountered such an error message; if just one time, you'd better restart the computer and try again.
If you installed some update packages or software on the computer recently, you might try restoring the system back to the point before the issue occurred.
1) Before we start, please close all open files and close all open programs.
2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.
3) Click Next.
4) From the restore points available, select an appropriate restore point before problem occurs and click Next.
5) Click Next again. The restore process will run and your system will restart automatically.
For more information, please refer to the article below:
If the problem persists, please continue with the instructions below to narrow down the issue.
1) Open Computer - > your System Drive (C:\) -> Program files -> Common Files -> Ahead -> DSfilter.
2) Rename NeroVideoProc.ax to 1NeroVideoProc.ax
3) Also rename NeVideo.ax to 1NeVideo.ax"
4) Reboot the computer and let me know the result.
Run Windows Safe Mode
1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.
2) Restart the computer.
3) Keep pressing the F8 key until the Windows Startup menu appears.
4) Choose Safe Mode, and press Enter.
5) Test the issue in Safe Mode to see if the issue still exists.
Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.
If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.
Start Windows in Clean Boot mode
Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
1) Click Start.
2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.
3) Switch to Services tab and then Check Hide All Microsoft Services.
4) Click Disable All.
5) Switch to the Startup tab and then Click Disable all.
6) Click OK.
7) Click Restart to restart the computer and test the issue.
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