none
Cannot remove a printer that has a yellow triangle with an exclamation point

    Question

  • The printer is an HP PSC 1510 that for some reason wouldn't load the driver properly. It fails everytime. I tried a different approach to installing the printer and got the printer to work but the but the printer that had the botched install still shows up in the devices and printers list with a yellow triangle and an exclamation point. Everytime the computer is started up now, it wants to try and install the driver for this printer and I can't get rid of it. If I right click on the printer, there is no option to remove the printer. I don't have an option to load the printer management in the MMC.

     

    Sunday, April 17, 2011 10:16 PM

Answers

  • Hi,

    Try and removing any pending print jobs first...

    Can you remove it from the device manager?  Have you tried from there?

    Regards


    Naki K. / Falcon IT Services
    IT Manager for Mextone Corp.

    Monday, April 18, 2011 1:14 AM
  • Hi,

     

    If the printer still shows the yellow triangle and an exclamation point, it indicates the driver is not installed properly. Is it a network printer? If not, you can delete it from registry.

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

     

    Once you are in this Key (Folder), you will see the list of printers you have installed under the plus. Right click the key and choose export for backup. Then remove the printer name which you want to delete and reboot.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Monday, April 25, 2011 8:18 AM
    Wednesday, April 20, 2011 11:04 AM
    Moderator

All replies

  • Hi,

    Try and removing any pending print jobs first...

    Can you remove it from the device manager?  Have you tried from there?

    Regards


    Naki K. / Falcon IT Services
    IT Manager for Mextone Corp.

    Monday, April 18, 2011 1:14 AM
  • Hi,

     

    If the printer still shows the yellow triangle and an exclamation point, it indicates the driver is not installed properly. Is it a network printer? If not, you can delete it from registry.

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

     

    Once you are in this Key (Folder), you will see the list of printers you have installed under the plus. Right click the key and choose export for backup. Then remove the printer name which you want to delete and reboot.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Monday, April 25, 2011 8:18 AM
    Wednesday, April 20, 2011 11:04 AM
    Moderator
  • I had the 'Yellow Triangle' on my computer icon; Whilst the computer  worked OK I still wanted to delete it. So I when into system restore and moved my computer to an earlier time, it worked for me. However check your anti virus, I had to  un-install and then re- install Norton Security 2011 for it to function properly. If you have any other software not working correctly , delete and re-install. hoe this helps.  
    Wednesday, May 18, 2011 11:46 AM
  • If the printer does not show at this registry key, then how am I supposed to delete it? I cannot get properties, it does not show in device manager.
    Thursday, September 06, 2012 8:00 PM
  • same here. Very annoying!

    Monday, February 10, 2014 11:26 AM
  • I tried the solutions presented here and had no luck removing the device.  Windows listed it as "multifunction laser printer" so I couldn't even figure out what model it was without poking around in the properties.  I noticed that in my case, it also showed up in the device manager and I was able to see the model information there.

    Once I figured out the model, I went to the manufacturer's website and downloaded the latest drivers for that device.  I tried using the troubleshooter to install the drivers, but it didn't give me an option to browse for them.  It tried to install some it found but failed every time.  I was able to install the drivers I downloaded only by finding the problem device in the Device Manager, telling it to update the driver and then pointing it to the drivers I downloaded.  In my case, the multi-function device installed three different "devices":  printer, fax and scanner.  Once each of those devices was pointed to the downloaded drivers, I was finally able to delete the device entirely.



    • Edited by StriderRyu Tuesday, June 24, 2014 10:17 PM "i" missing from "multi"
    • Proposed as answer by StriderRyu Tuesday, June 24, 2014 10:17 PM
    Tuesday, June 24, 2014 10:15 PM