locked
RDS Licensing error: The Remote Desktop Session Host server is in Per Device licensing and No Redirector Mode. RRS feed

  • Question

  • I got one issue in my system after installing the RDS licenses in Windows Server 2012. You can see the pictures of the error in the next links:

    https://drive.google.com/file/d/1H3qaDfj8tv_HlW1YgGZKcjcln9olRFVT/view?usp=sharing
    https://drive.google.com/file/d/1s0v6yKYl7eD9JUICb27blfPEr3WwCQ5U/view?usp=sharing

    To sum up, this is the error:

    The Remote Desktop Session Host server is in Per Device licensing mode and No Redirector Mode, but license server "server name" does not have any installed licenses with the following attributes:

    Product version: Windows Server 2008 or Windows Server 2008 R2

    Licensing mode: Per Device

    License type: RDS CAL or VDI Premium Suite licenses 

    Please, could you help me with this issue. Thanks.

    Tuesday, June 5, 2018 6:00 PM

Answers

  • Hi,

    Thanks for posting the new screenshots.  You appear to have things set up properly, however, RD Licensing Manager is showing 0 issued and 0 available.  This may be an indication that your licensing database is corrupt.

    Please see if the below hotfix is applicable to your server:

    RDS License Manager shows no issued free or temporary client access licenses in Windows Server 2012 R2

    https://support.microsoft.com/en-us/help/3013108/rds-license-manager-shows-no-issued-free-or-temporary-client-access-li

    I recommend you gather your licensing information (license numbers, authorization numbers, agreement number) and then rebuild the database and reinstall your RDS CALs.  To rebuild you need to right-click on the server name in RD Licensing Manager and choose Manage Licenses.

    Once you have reinstalled your RDS CALs please verify that it shows correct available quantity and not 0.  If the quantity is correct please connect from one of the PCs you want to be licensed, disconnect, then connect again from the same PC.  Next you should close and re-open RD Licensing Manager and verify that the PC has been issued an RDS CAL.

    As a final step if the above checks out okay close and reopen RD Licensing Diagnoser and it should show that there aren't any problems.

    Please reply back here with your results.

    Thanks.

    -TP


    • Edited by TP []MVP Thursday, June 7, 2018 5:59 AM
    • Marked as answer by TP []MVP Sunday, December 23, 2018 6:52 AM
    Thursday, June 7, 2018 5:55 AM

All replies

  • Hi,

    Do you have version 2012 Per Device RDS CALs installed?

    If you could take screenshot of RD Licensing Manager showing installed CALs that may be helpful.

    If your installed RDS CALs are Per User then please change the licensing mode of your server to Per User.  After making this change close RD Licensing Diagnoser and then re-open it and check for errors again.

    Thanks.

    -TP

    Tuesday, June 5, 2018 6:11 PM
  • In the next links you can check the screenshot of the RD Licensing Manager. Please tell me if everything is ok. Thanks for your answer.

    https://drive.google.com/file/d/1nrKU6GgwJtUsZCsUwcJRMqAjTjOMJ0H2/view?usp=sharing
    https://drive.google.com/file/d/1TmiRADLyEPHaN5MEo8fR1idmqL9eUHCy/view?usp=sharing

    Tuesday, June 5, 2018 7:30 PM
  • Have you deployed a RDS Farm with a RD Broker, RD Session Host, RD Web and a RD Licensing or it's just a simple RD Session Host with a license Server ?

    This posting is provided AS IS without warranty of any kind

    Wednesday, June 6, 2018 1:41 AM
  • Hi,

    Thanks for posting the new screenshots.  You appear to have things set up properly, however, RD Licensing Manager is showing 0 issued and 0 available.  This may be an indication that your licensing database is corrupt.

    Please see if the below hotfix is applicable to your server:

    RDS License Manager shows no issued free or temporary client access licenses in Windows Server 2012 R2

    https://support.microsoft.com/en-us/help/3013108/rds-license-manager-shows-no-issued-free-or-temporary-client-access-li

    I recommend you gather your licensing information (license numbers, authorization numbers, agreement number) and then rebuild the database and reinstall your RDS CALs.  To rebuild you need to right-click on the server name in RD Licensing Manager and choose Manage Licenses.

    Once you have reinstalled your RDS CALs please verify that it shows correct available quantity and not 0.  If the quantity is correct please connect from one of the PCs you want to be licensed, disconnect, then connect again from the same PC.  Next you should close and re-open RD Licensing Manager and verify that the PC has been issued an RDS CAL.

    As a final step if the above checks out okay close and reopen RD Licensing Diagnoser and it should show that there aren't any problems.

    Please reply back here with your results.

    Thanks.

    -TP


    • Edited by TP []MVP Thursday, June 7, 2018 5:59 AM
    • Marked as answer by TP []MVP Sunday, December 23, 2018 6:52 AM
    Thursday, June 7, 2018 5:55 AM