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An error was detected on device \Device\Harddisk2\DR4 during a paging operation.

    Question

  • I'm also getting this message when using my removable USB HDD. It's a Freecom drive that seems to be working fine on other machines, however when connected to my Win 7 Pro x 64 I start receiving the "An error was detected on device \Device\Harddisk2\DR4 during a paging operation."

    See Attached Event Log:

    Log Name:      System
    Source:        Disk
    Date:          20/02/2010 00:52:48
    Event ID:      51
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      ukd-JJ
    Description:
    An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Disk" />
        <EventID Qualifiers="32772">51</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-02-20T00:52:48.423000000Z" />
        <EventRecordID>25244</EventRecordID>
        <Channel>System</Channel>
        <Computer>ukd-JJ</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\Harddisk2\DR4</Data>
        <Binary>040080000100000000000000330004802D0100000E0000C000000000000000000000000000000000F156000000000000FFFFFFFF01000000580000080000000000200A1280012040000000003C000000000000000000000068E3BA0680FAFFFF00000000000000001080B50680FAFFFF804B470480FAFFFF99750200000000002A000002759900000800000000000000000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    Has anybody got any suggestions as to what can be done to resolve this? I've re-formatted the drive to both NTFS and Fat32 neither make any difference. I have also run chkdsk off of my Vista laptop as its far too slow to complete on the Win 7 machine. I've changed the USB port to a different one, and have tried a seperate USB PCI Card.
    Another USB HDD i have attached in an External Caddy works fine as expected. Issue is not resolved by using Safe Mode, reducing amount of RAM or by booting into "Clean Mode"

    Any Suggestions welcome as this is really baffling me.
    Saturday, February 20, 2010 6:55 PM

All replies

  • Hello,

    Does your PC has floppy installed? If so, go to bios and then disable floopy. If the issue persists, try the followling hotfix976972. 

    http://support.microsoft.com/kb/976972

    This hotfix will update some DLL files for USB devices.

     
    Thomas77
    Monday, February 22, 2010 8:36 AM
  • Hello Thomas.

    Thank you for your reply. Unfortunately the machine does not have a Floppy Drive, however I will check within the BIOS to see if its confusing the OS by believing a Floppy drive is installed. If I remember right the BIOS doesnt have any mention of a drive.
    I can state that this Hotfix is already installed as it is now rolled out via a Windows Update. Sadly this has made no difference to the drive's performance.

    In case the BIOS is correct is there any other suggestions as to what this may be?
    Monday, February 22, 2010 10:26 AM
  • Im getting excatly the same problem. Whenever I try and backup my laptop to a USB drive  I get this erroer in teh event log and my backup fails. Ive tried with mutiple USB drive and different backup software including Acronis True Image and Freecoms NTI Shadow 3. Each time Event ID 51 appears. The problems started just over 2 weeks ago. Im running Windows 7 32bit.

    Any thoughts becasue Im stmped as well.
    Thursday, March 04, 2010 8:45 PM
  • I have a Intel ICH9 Family EHCI Chipset and 4GB RAM with exactly the same problem - are there any fixes for this chipset.
    Thursday, March 04, 2010 8:50 PM
  • Ive also tried to backup with the Windows 7 native backup tool and get exactly the same error. Hotfix 976972 makes no difference.
    Friday, March 05, 2010 1:34 PM
  • Hello,

    Booting the computer to safe mode and see if the issue persists. If the problem still happens, reinstalling the usb controller:

    Reinstall USB controllers
    ===========================

    First, please disconnect all USB devices and then perform the following steps:

    1. Click "Start", type in Device Manager the Search bar and press "Enter". Click Continue if necessary.
    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.


    Thomas77
    Monday, March 08, 2010 2:19 AM
  • I tried to do a straight forward copy of my documenst to my backup drive and agsin I get exactly error id 51 error. It seems that whatevere approach I take to get volumes of content of my laptop I get an errror which casues teh task to fail.
    Monday, March 08, 2010 9:27 AM
  • Thomas,

    I have already tried Safe Mode im afraid and this has made no difference.
    The USB controllers have also been removed, and re-installed. I have even tried a PCI USB Card which made had no effect.

    I have tried another HDD (Western Digital Caviar) within an External HDD caddy this seemed to work perfectly fine, so im swaying more towards it could be a fault with the drive.
    I have another Portable USB Drive that I want to try tonight, hopefully this will work fine! I will report back on my successes/failures.

    Thanks
    Monday, March 08, 2010 9:30 AM
  • I know, that this is an old topic but still, it may help someone.

    I had the exactly same issue with event ID 51 with my externa WD harddrive on multiple computers. It turns out, that the harddrive was overheating. After placing it in front of a fan blowing cold air into it, the drive started to function properly again.

    Tuesday, June 26, 2012 3:39 PM