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How do I turn off family safety? RRS feed

  • Question

  • I enabled it on my daughters computer, and now every time she boots her computer it asks for my family safety password. And if I'm not there to enter it, then she can't use her laptop. I logged on to my administrator account on her laptop and went into the Control Panel, clicked "Setup parental controls for any user", selected her account, and clicked the "Off" radio button under "Parental Controls", yet when she logs into her account, it still asks for my password. How do I shut family safety off?
    Thanks,
    --Jeremy
    Monday, March 23, 2009 4:00 PM

Answers

  •  

    Hi Jeremy, thank you for the post. After checking the message, this can be a issue related to Windows Live OneCare. You can check the following solution:

     

    Forgot your Windows Live OneCare Family Safety password

    The Windows Live OneCare Family Safety password is used to ensure that only an authorized parent (Family Safety users with administrator permissions, able to change Family Safety settings and to add and remove child users. Usually the child user's parent or guardian. The primary parent or guardian can also add and remove secondary administrators.) can turn the Family Safety program (Downloaded software that enforces child safety settings and content filtering based on the settings defined on the Family Safety website. Users must sign in to the Family Safety program to use the Internet on the computer that the Family Safety program is installed on.) on or off. This password should be kept secret from any children (An account holder whose use of the Internet is restricted by Family Safety. Children can't view their own child safety settings.) .

    If you forget your Family Safety password, when you're prompted to enter your Family Safety password, click Password hint. If you still can't remember your Family Safety password, uninstall the Family Safety program from the computer, and then reinstall it. For more information, see Uninstall Family Safety program and delete settings.

    For detailed information, please visit http://help.live.com/help.aspx?project=oc_family_safety&market=en-us&querytype=topic&query=pc_trou_forgotpassword.htm

     

    For further Windows Live OneCare technical support, you can submit a support incident via the following link:

     

    https://support.microsoft.com/oas/default.aspx?gprid=11916

     

    Hope this helps!


    Sean Zhu - MSFT
    Wednesday, March 25, 2009 6:44 AM
    Moderator

All replies

  •  

    Hi Jeremy, thank you for the post. After checking the message, this can be a issue related to Windows Live OneCare. You can check the following solution:

     

    Forgot your Windows Live OneCare Family Safety password

    The Windows Live OneCare Family Safety password is used to ensure that only an authorized parent (Family Safety users with administrator permissions, able to change Family Safety settings and to add and remove child users. Usually the child user's parent or guardian. The primary parent or guardian can also add and remove secondary administrators.) can turn the Family Safety program (Downloaded software that enforces child safety settings and content filtering based on the settings defined on the Family Safety website. Users must sign in to the Family Safety program to use the Internet on the computer that the Family Safety program is installed on.) on or off. This password should be kept secret from any children (An account holder whose use of the Internet is restricted by Family Safety. Children can't view their own child safety settings.) .

    If you forget your Family Safety password, when you're prompted to enter your Family Safety password, click Password hint. If you still can't remember your Family Safety password, uninstall the Family Safety program from the computer, and then reinstall it. For more information, see Uninstall Family Safety program and delete settings.

    For detailed information, please visit http://help.live.com/help.aspx?project=oc_family_safety&market=en-us&querytype=topic&query=pc_trou_forgotpassword.htm

     

    For further Windows Live OneCare technical support, you can submit a support incident via the following link:

     

    https://support.microsoft.com/oas/default.aspx?gprid=11916

     

    Hope this helps!


    Sean Zhu - MSFT
    Wednesday, March 25, 2009 6:44 AM
    Moderator
  • The problem isn't that I've forgotten my password, the problem is that if I'm not home and my daughter wants to use her computer, she can't without me there. My question is how do I turn off family safety? Thanks, --Jeremy
    Tuesday, March 31, 2009 2:40 AM
  • Hi Jeremy, I had also posted the link on how to remove Family Safety program, for your convenience, I'd like to post it below:

     

    Uninstall Family Safety program and delete settings

    Only the primary parent (Family Safety users with administrator permissions, able to change Family Safety settings and to add and remove child users. Usually the child user's parent or guardian. The primary parent or guardian can also add and remove secondary administrators.) can delete Windows Live OneCare Family Safety child safety settings (Customizable settings that help parents to protect children from being exposed to inappropriate web content. For example, parents can limit the contacts allowed in a child's account or block access to specific types of content on the Internet.) from the Family Safety website. Other parents and child (An account holder whose use of the Internet is restricted by Family Safety. Children can't view their own child safety settings.) account holders don't have permission to delete these settings. Family Safety isn't completely deleted until the Family Safety program (Downloaded software that enforces child safety settings and content filtering based on the settings defined on the Family Safety website. Users must sign in to the Family Safety program to use the Internet on the computer that the Family Safety program is installed on.) is uninstalled from every computer on which it was installed.

    To delete child safety settings for all users associated with the primary parent account:

    1.     On the Windows Live OneCare Family Safety home page, click Sign in, and then sign in with your Windows Live ID (A user name and password used to sign in to any Windows Live product or service. Family Safety uses the Windows Live ID to identify the person signing in, and to match them with their individual settings. If you have a Passport Network, Hotmail, or Messenger account, you can use it as your Windows Live ID.) .

    Don't select the Save my password check box. If you do, children will be able to sign in and use your account.

    2.     In the Family Safety pane, click Updates.

    3.     Click Delete settings.

    4.     Follow the on-screen instructions.

    To uninstall the Family Safety program:

    1.     In Windows XP, click Start, and then click Run.

    –or–

    In Windows Vista, click Start, and then click in the Start Search text box.

    2.     Type appwiz.cpl, and then press ENTER.

    3.     Next to Windows Live OneCare Family Safety, click Uninstall or Remove.

    4.     Follow the on-screen instructions.

    5.     When the Family Safety program has been uninstalled, restart your computer.

    Tuesday, March 31, 2009 3:18 AM
    Moderator
  • I followed these steps:

    In Windows Vista, click Start , and then click in the Start Search text box.

    2.     Type appwiz.cpl , and then press ENTER.

    3.     Next to Windows Live OneCare Family Safety , click Uninstall or Remove .

    4.     Follow the on-screen instructions.

    5.     When the Family Safety program has been uninstalled, restart your computer.

     

       But even though I clicked Uninstall on Windows Live OneCare Family Safety, and rebooted the laptop, the program is still there...

     

       Any suggestions?

       Thanks,

       --Jeremy


    Sunday, April 5, 2009 2:35 AM
  • Hi, as we have our support group regarding Windows Live OneCare, for its related technical issues, you can submit a support incident via the following link:

     

    https://support.microsoft.com/oas/default.aspx?gprid=11916  


    Sean Zhu - MSFT
    Tuesday, April 7, 2009 3:24 AM
    Moderator
  • I had the same problem and I just did the following:

    Click the Start button and select Control Panel
    Click on Add or Remove Programs (it takes a while to load, so wait a few minutes)
    Select Windows Live Essentials and click on the Change/Remove button to the right of that row.
    Select Uninstall and click Continue
    Click the checkbox next to Family Safety and then click Continue and follow the instructions to uninstall the Family Safety software.  You'll need to restart your computer for the uninstall to take effect.

    Good Luck.

    Thursday, September 17, 2009 2:09 PM
  • Here it is 2 1/2 years later and this is still an issue.  Windows Family Safety simply "isn't there" yet.  It is a great idea, but it won't even let us manually update programs for our child; even once we have entered the password and it acknowledges that the settings have been saved.  It does not apply those settings.

     

    We had to delete his windows User account and start fresh.  We've had the same problem with XP, Vista and, now, 7.

    Monday, November 14, 2011 12:24 AM
  • We did all of that and restarted multiple times.  Still wouldn't work.  It's as if someone from above is controlling the parents' Parental Control! ;)
    Monday, November 14, 2011 12:25 AM
  • this is completely useless
    Sunday, December 18, 2011 9:42 PM
  • i'm having the exact same problem and i'm really really annoyed with it. i think i'll just be finding another parental control program to use and i'll uninstall family safety altogther! glad to know i'm not the only one having this problem though. i thought maybe i was just missing something!
    Tuesday, December 27, 2011 5:40 AM
  • I completely agree. I can't remember my admin password so I cant even uninstall the program. Seems like there should be a password reset option for parents. Am i going to have to perform a computer recovery from a time period before i installed this senseless program?
    Monday, April 30, 2012 4:18 AM
  • It would be much easier if you guys could easily answer this question... how do you turn off Microsoft Family Settings? It not only requires a password to use MY computer, but it won't even let me use Google Chrome without "asking for permission". When I do ask for permission via email, it sends the email to me, and still won't let me disable it. Can't you guys just make it simple and get rid of it?

     - Jorden -_-

    Tuesday, April 4, 2017 1:41 PM