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Windows VISTA Home - Black Screen white mouse pointer

    Question

  • Hi All,

    I have problem with my laptop that has windows vista, as I am able to boot in safe mode and see my desktop screen, but if I try to boot in normal mode after entering credentials

    I get the black screen with mouse pointer


    Note:The system came with vista pre-installed  and did not include boot disk.


    I tried following two options successfully ,but no luck when I boot in normal mode getting black screen with mouse pointer.

    By restarting  the system,and holding the F8 Key until a black screen menu appears.

    a) Startup Repair

    I got the message startup repair could not detect a problem

    b) System Restore

    Even tried this option (System Restore option in safe mode)

    Any help would be appreciated

    Wednesday, March 02, 2011 3:38 PM

Answers

  • Hi,

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, March 07, 2011 7:10 AM
    Moderator

All replies

  • Hi,

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, March 07, 2011 7:10 AM
    Moderator
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, March 11, 2011 9:48 AM
    Moderator
  • Hello all,

    Thanks to  everyone for your valuable inputs in this topic that truly helped me to fix this KOSD problem. Sorry for having been so chatty but giving context details seemed immportant to me for a right and efficient troubleshooting.

    Yes! I do still use Vista Pro in 2017. As a backup system on a separate hard drive in my laptop, being the original delivered OS in fact. I added an additional hard drive in place of the DVD drive and run W10 Pro today as my primary system.

    But anytime W8.1 (former OS) or W10 didn't boot up correctly I launched my original Vista system to keep on using my laptop. That did save my day about a dozen of W10 or W8.1 crashes. The last one was last week when updating to Creators Update. Due to an now uncompatible video driver, W10 remained frozen.

    As usual I did boot up on my secondary but original Vista hard drive. But this time it did not do the trick! All was OK till showing up the Login screen. I let Windows doing its job (cleaning and updating, heavy hard drive activity) for about half an hour then sign up once the hard drive was looking idle. And I got a lot of warning/error pop-ups saying some drivers and programs could not start and my display reverted to VGA resolution. My Vista system got frozen and I had to to switch it off in a brute force way with the power-on button.

    After some repair in console mode (chkdsk, sigverif, sfc, secedit, icacls), i had fixed some damage so I went for another retry. At the next reboot in Vista, tada... I got this so-called KOSD. As my power-on button was configured for hibernation, I was unable to properly switch my laptop off. But Vista would go to and revert from hibernation or sleep fine. So Vista was working quite fine "underway" but I was unable to login!

    I then discovered that I would boot up in safe mode with network access and I was able to launch some but not all programs. I could also reset my native screen resolution. I finally figured out that the culprit was an outdated version of my antivirus software (AVG 2012). AVG would update signatures but not offer an upgrade so letting me believe that it was running OK.

    Once I deactivated AVG antivirus, my laptop booted fine in normal mode as before. Now I have installed MSE as an antivirus and everything is OK with Vista. And W10 Pro is also OK on my secondary hard drive.

    In a summary:

    - symptoms were a KOSD in place of the login screen on normal boot and a standard and working logon screen in safe mode boot, KOSD OK with the SHIFT key 5 times trick (but no link in the remanence keys window to option an Explorer.exe process for having a desktop)

    - the solution was to desactive my outdated AVG antivirus that was looking to work fine but that was actually blocking a lot of drivers and programs to load and that was finally leading to this KOSD

    For those who still use Vista OS in 2017!

    Cheers from France

    • Edited by Peter_Pan_7 Wednesday, June 28, 2017 10:48 AM typos as English is not my native language
    Wednesday, June 28, 2017 10:21 AM