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How to ask a question efficiently in TechNet forum RRS feed

  • General discussion

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    Thank you for posting in TechNet forum. The online problem solving can be relatively time consuming because it may demand several messages back and force to fully understand the symptom and background, especially at the very beginning. Here are a few suggestions that help you get the best answer to your question as quickly as possible.

     

    When You Ask

     

    1. Selecting a good title which summarizes the specific problem you have. It will be the one of the main driving forces for others to want to actually read your item. Choosing a badly-formatted title will drive people away, thinking that since the title is so badly written, so must be the information and the question within the thread.

     

    2. Provide all the necessary information in your initial post. The following information would be very helpful:

    - Symptom description: Detailed description of the problem. If you receive any error messages, please let us know the exact error WORD BY WORD.

    - Environment: The system environment, such as your OS/application version, your network topology, and your domain environment, etc.

    - Any recent relevant configuration change(s): If the issue started to occur after installing any application/updates or changing the configuration, please let us know.

    - Any additional information. Tell what you have done prior to asking your question. This will help us understand that you've done so far.

     

    3. Write in a clear language. Avoiding spelling mistakes or grammatical errors. Don't type IN ALL CAPS, which in most cases is read as shouting and considered rude.

     

    4. Keep with the same thread. Do not refer to a post you made last year, and above all, Please come back. There are hundreds and thousands of posts where we have seen people given great and wonderfully long answers yet no reply from the original poster.

     

    5. Be courteous to reply, even if it's to say. "I've given up" or thanks that worked. (This helps the whole community when you do this, and makes the people who donate time, warm and fuzzies.)

     

    When answered

     

    Give Positive Feedback. Once you've received a correct answer to your question, either from a Microsoft employee, an MVP, or the community in general, pleases replies that the issue or question has been answered. And if possible mark the solution as answered: This step is important, since it lets other people benefit from your posts.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, October 14, 2011 2:43 AM

All replies

  • Some good points here. In addition, I would add (would probably fit with point 4 above): Please don't make multiple threads on the same question, and don't post the same question in multiple forums. It can make it difficult, for both us and you, to follow and to keep track of the progression of your query.
    Friday, November 4, 2011 8:58 PM
  • Agree to above suggestion this is good
    Swapnil Security Analyst Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, December 1, 2011 4:17 PM
  • Thank you for posting this., it helps me help you. I am referencing this.

    I also like the option to post screen shots Via Microsoft Office word

    Wednesday, March 14, 2012 7:07 AM
  • It seems to be common practice for Microsoft Staff/Moderators to automatically mark their own postings as Answers, even when they're not. And I don't see an option to Unmark as Answer, unless that's only available to the OP. This is NOT beneficial to the community as it may prevent someone from reading a post, since they believe the question has already been answered.

    -- Henri

    Wednesday, June 20, 2012 12:39 AM
  • Thank you for a very helpful post.

    As a copywriter and proof reader, may I offer a small suggestion?  First paragraph, second sentence; shouldn't that read "...back and forth..."?


    Peter

    Wednesday, July 25, 2012 6:33 AM