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Windows updates fail to install

    Question

  • Every update other than Windows Defender definition updates starting with November 18 has failed to install in Windows 8-64.  Since this is on more than one installation it is a systemic Windows 8 problem as far as I am concerned. I cannot be the only in reality beta tester of this problematic (I am seeing program/driver incompatibility issues and IE 10 has very serious flaws) OS seeing this issue. I have tried installing them individually only to see each update fail to install. On rebooting Win 8 insists on installing any of the updates, generally fails at about 15% and has to reset and reboot. The installation fix wizard works about as well any similar applet from Microsoft which is to say not at all. Apart from "refresh" or re-install, both non-starters for an OS that is barely a month old, what solutions are there? As noted I see program/driver issues (try running CS6 with a Radeon video card) and wonder if that is part of the problem.
    Friday, November 30, 2012 6:05 AM

All replies


  • Hi,

    to see the cause of Windows 8 update failures, we must look for error messages in the following log files:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Friday, November 30, 2012 6:43 AM
    Answerer