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Zune Software Shuts Off Computer - No Warning

    Question

  • Every time I run Zune software (since their update to V2.5.447) My computer will suddenly shut off - no warning or anything. 
    Under Computer Management it logs it as a "Miscellaneous Failure - Disruptive Shutdown - 6.0.6000 - The computer was not shut down properly"  but it does not identify the cause for it.

     I have narrowed it down to only when Zune software is running - I have updated windows with SP1.

    Can anyone please give me ideas as to why this is happening?

    Thank you.
    Saturday, May 17, 2008 10:03 PM

Answers

  • Hello,

     

    As Zune software version 2.5.447 is designed for Windows Vista platform, it won’t be an incompatibility related issue. Therefore, this may not the best support resource for your question. To troubleshoot it more effectively, you may need to use:

     

    Zune Forums: setup and installation

    http://forums.zune.net/33/ShowForum.aspx

     

    However, just for your convenience, I’ve made a research for this issue and recommend you to try some steps in order to narrow down the problem’s scope:

     

    1.    Refer to the following article to turn off video enhancement in the Zune software:

    (KB945030) The Zune software is not displayed correctly on the computer

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;945030

    If this solution works. The root cause should be the video card driver you are currently using. Go the manufacturer’s website and see if updated driver is available. Download and install it to see if the issue will be mitigated.

    2.    Remove and reinstall the software if it hasn’t been tried yet. You can refer to the following KB article:

    (KB929358) How to remove and then reinstall the Zune software
    http://support.microsoft.com/kb/929358?sd=zune

    3.    If the problem still persists, update all the drivers for your machine, especially BIOS, motherboard/chipset and network card. Because some similar issues are caused by out-to-date or damaged drivers of those devices.

    Besides, this problem may need to debug the memory dump for further troubleshooting. To do this, please contact Microsoft Customer Support Service (CSS).

    To obtain the phone numbers for specific technology request, please refer to the website listed below:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS


    If you are outside the US,  please refer to
    http://support.microsoft.com for regional support phone numbers.

     

    I hope the issue can be fixed soon!

    Regards,

    Lionel Chen

     

    Monday, May 19, 2008 8:17 AM

All replies

  • Hello,

     

    As Zune software version 2.5.447 is designed for Windows Vista platform, it won’t be an incompatibility related issue. Therefore, this may not the best support resource for your question. To troubleshoot it more effectively, you may need to use:

     

    Zune Forums: setup and installation

    http://forums.zune.net/33/ShowForum.aspx

     

    However, just for your convenience, I’ve made a research for this issue and recommend you to try some steps in order to narrow down the problem’s scope:

     

    1.    Refer to the following article to turn off video enhancement in the Zune software:

    (KB945030) The Zune software is not displayed correctly on the computer

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;945030

    If this solution works. The root cause should be the video card driver you are currently using. Go the manufacturer’s website and see if updated driver is available. Download and install it to see if the issue will be mitigated.

    2.    Remove and reinstall the software if it hasn’t been tried yet. You can refer to the following KB article:

    (KB929358) How to remove and then reinstall the Zune software
    http://support.microsoft.com/kb/929358?sd=zune

    3.    If the problem still persists, update all the drivers for your machine, especially BIOS, motherboard/chipset and network card. Because some similar issues are caused by out-to-date or damaged drivers of those devices.

    Besides, this problem may need to debug the memory dump for further troubleshooting. To do this, please contact Microsoft Customer Support Service (CSS).

    To obtain the phone numbers for specific technology request, please refer to the website listed below:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS


    If you are outside the US,  please refer to
    http://support.microsoft.com for regional support phone numbers.

     

    I hope the issue can be fixed soon!

    Regards,

    Lionel Chen

     

    Monday, May 19, 2008 8:17 AM
  • I'm getting the same symptoms. Even after taking all suggested steps.
    Friday, October 17, 2008 1:18 AM
  • same here...
    Sunday, May 16, 2010 5:51 PM