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Windows 10 No Internet On Browsers RRS feed

  • Question

  • Hi there, I have logged a call with Microsoft Community, they suggested I log a Feedback Hub call which I did on Friday. I have heard nothing and I am still no further forward.

    Can anyone help me please? This issue is a nightmare. I have tried so many forums and no one knows what it could be...

    This is an incredibly frustrating issue. I would be grateful of a resolution ASAP...

    I have a fully updated Windows 10 Pro 1903 system which worked perfectly well before the 1903 update.

    If I open Chrome, IE, Edge or Chrome Portable, after some thinking time, it may load one page, may not, then no subsequent web pages will load. The browser will freeze and eventually crash or just show no page, and continue to try loading.

    If you close down the browser, and try again after a few minutes, a page or two will load, then they stop again and crash or show nothing.

    I have verified through command prompt and pinging an external IP, that the internet connection is indeed working, and the computer in question does have internet. This has been further verified through the following steps:

    1. OneDrive continues to update and sync.
    2. Microsoft Office continues to sync and I am able to work on it with no issues.
    3. I can see other devices on the network such as printers.
    4. Dropbox app continues to function fully.
    5. I am able to run a VPN connection from this faulty computer using Cisco Any Connect to my place of work with no issues, which 100% confirms, the computer is working on the internet fine.

    As this issue is occurring on any internet browser on the computer, this can't be linked to a specific browser.

    I have so far attempted:

    1. Replaced ethernet leads and connected other computers to verify no physical or network issues. 
    2. A chkdsk /f/r with no change in result.
    3. Verified with other computers on network that internet is working at normal speed and is functional which it is.
    4. Disabled all start-up processes in case anything was causing an issue. Nothing has been installed recently or changed so it was very unlikely this would be the cause.
    5. Disabled all network interfaces, and one by one, re-enabled and tested.
    6. Through PowerShell, performed dism /oneline /cleanup-image /restorehealth
    7. Through PowerShell, performed SFC /scannow
    8. Ran the Windows 10 Internet Connection troubleshooter
    9. Checked for any new Windows Updates - nothing available.
    10. Ran ipconfig /flushdns.
    11. Performed Start Menu+Ctrl+Shft+B command.
    12. Released and renewed the dynamically assigned IP address.
    13. Booted to SafeMode with Networking, whereby everything works perfectly and browsers continue to work after well over 20 minutes.
    14. Disabled all startup services and booted back to normal Windows (not safemode) where I observed that the issue was still present. 
    15. Logged a call with Windows 10 Feedback Hub - no responses yet and it has been four days.

    As you can see from above, I have invested a considerable amount of time in trying to diagnose this issue, and I am getting nowhere.
    Can someone please tell me what to do next as this issue is becoming a big problem and I am totally unable to do any work.

    Windows 10 Pro 1903

    Installed on 08/06/2019

    OS Built 18362.239

    Monday, July 22, 2019 11:46 AM

Answers

  • Hi,

    • use another public DNS server
    • disable all security software 
    • open browsers in safe mode  

    Best regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Thank you both. 

    I have uninstalled Malwarebytes and it now appears to be working in normal mode. I will monitor and let you know if it goes back to misbehaving. 

    Thanks again for your help on this.

    Tuesday, July 23, 2019 4:02 PM

All replies

  • What happens if you:

    - ping a name instead of an IP address (eg google.com)

    - open a website in the browser using an IP address (eg. http://216.58.204.46 for Google).

    If the first fails and the second works it suggests a DNS lookup issue.

    Monday, July 22, 2019 6:57 PM
  • "Booted to SafeMode with Networking, whereby everything works perfectly " this to me indicates some 3rd party software (Antivirus, Firewall), or malware.
    Monday, July 22, 2019 10:25 PM
  • Hi,

    • use another public DNS server
    • disable all security software 
    • open browsers in safe mode  

    Best regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Tuesday, July 23, 2019 2:07 AM
    Moderator
  • Hi,

    • use another public DNS server
    • disable all security software 
    • open browsers in safe mode  

    Best regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Thank you both. 

    I have uninstalled Malwarebytes and it now appears to be working in normal mode. I will monitor and let you know if it goes back to misbehaving. 

    Thanks again for your help on this.

    Tuesday, July 23, 2019 4:02 PM