none
Update install error - 0x80070308

    Question

  • Hi all!

    Please help me.

    I have AD and WSUS. On one station have in log next string

    AU: Installing update [UpdateId = {01966FBD-82E7-480D-911E-A971F6C6F780}]
    2014-07-25	19:21:18:772	1068	1ea0	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-25	19:21:18:772	1068	1ea0	Shutdwn	InstallAtShutdown got install progress.
    2014-07-25	19:21:18:772	5008	740	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308

    I'm do clean SoftwareDistrubution directory, but this is not resolve error.

    checksur.log is clean

    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 25.0
    2014-07-25 09:48
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    
    Summary:
    Seconds executed: 1039
     No errors detected 
    

    Monday, July 28, 2014 5:42 AM

Answers

  • Hi,

    Did you mean you have reset the Windows Update component and download the updates manually?

    If yes, try to open an Elevated Command Prompt, and run the following commands

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG DELETE HKLM\COMPONENTS /V PendingRequired

    Then reboot the computer to check the result.


    Karen Hu
    TechNet Community Support

    • Marked as answer by powersa Wednesday, August 6, 2014 1:16 PM
    Wednesday, August 6, 2014 9:01 AM
    Moderator

All replies

  • Hi,

    Which update did you install?

    Have you tried to download and install it manually?

    Please refer to below article to troubleshoot:

    Troubleshoot problems with installing updates

    http://windows.microsoft.com/en-in/windows/troubleshoot-problems-installing-updates#1TC=windows-7


    Karen Hu
    TechNet Community Support

    Tuesday, July 29, 2014 9:51 AM
    Moderator
  • Hi, i'm try install KB2973351, KB2973337,KB2961072,KB2972280,KB2966583,KB2973201,KB2962872,KB2971850

    Install log

    2014-07-30	08:51:12:855	4116	1470	Handler	:::::::::::::
    2014-07-30	08:51:12:871	4116	1470	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:51:12:871	4116	1470	Handler	:::::::::
    2014-07-30	08:51:12:871	4116	1470	Handler	Starting install of CBS update 7D852697-7896-44E8-A34B-96A6303C2D29
    2014-07-30	08:51:13:058	4116	1470	Handler	CBS package identity: Package_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1
    2014-07-30	08:51:13:370	4116	1470	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\ccf1639f1713ac4c61fc30aeeb586769\windows6.1-kb2973351-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\ccf1639f1713ac4c61fc30aeeb586769\inst
    2014-07-30	08:51:39:904	4116	d44	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:51:41:323	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {6651250B-82A3-4EF0-84BE-BDBE33AA7E84}]
    2014-07-30	08:51:41:323	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:51:41:323	4116	1470	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308
    2014-07-30	08:51:41:355	4116	1470	Handler	:::::::::
    2014-07-30	08:51:41:355	4116	1470	Handler	::  END  ::  Handler: CBS Install
    2014-07-30	08:51:41:355	4116	1470	Handler	:::::::::::::
    2014-07-30	08:51:41:417	1132	14a8	DnldMgr	Preparing update for install, updateId = {8F939272-E2B5-4594-97E9-FA4AAFEA0674}.200.
    2014-07-30	08:51:41:417	4116	d44	Handler	:::::::::::::
    2014-07-30	08:51:41:417	4116	d44	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:51:41:417	4116	d44	Handler	:::::::::
    2014-07-30	08:51:41:417	4116	d44	Handler	Starting install of CBS update 8F939272-E2B5-4594-97E9-FA4AAFEA0674
    2014-07-30	08:51:41:542	4116	d44	Handler	CBS package identity: Package_for_KB2973337~31bf3856ad364e35~x86~~6.1.1.0
    2014-07-30	08:51:41:542	4116	d44	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\4bf3c349e86c4aa4e3716839358d7828\windows6.1-kb2973337-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\4bf3c349e86c4aa4e3716839358d7828\inst
    2014-07-30	08:51:46:362	1132	1540	Report	REPORT EVENT: {ACCEC113-5E88-431F-8DFF-9BF2CD26706E}	2014-07-30 08:51:41:355+0400	1	182	101	{6651250B-82A3-4EF0-84BE-BDBE33AA7E84}	200	80070308	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070308: Обновление для системы безопасности Windows 7 (KB2973351).
    2014-07-30	08:51:46:534	1132	1540	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-30	08:51:46:534	1132	1540	Report	WER Report sent: 7.6.7600.256 0x80070308 6651250B-82A3-4EF0-84BE-BDBE33AA7E84 Install 101 Managed
    2014-07-30	08:51:46:534	1132	1540	Report	CWERReporter finishing event handling. (00000000)
    2014-07-30	08:51:57:500	4116	1470	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:51:58:950	1132	1540	Report	Uploading 12 events using cached cookie, reporting URL = http://wsus.rsbank.ru/ReportingWebService/ReportingWebService.asmx
    2014-07-30	08:51:58:966	1132	1540	Report	Reporter successfully uploaded 12 events.
    2014-07-30	08:52:01:134	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {460E684D-4ACF-48E5-997C-3D2AB02F55D1}]
    2014-07-30	08:52:01:134	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:52:01:134	4116	d44	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308
    2014-07-30	08:52:01:150	4116	d44	Handler	:::::::::
    2014-07-30	08:52:01:150	4116	d44	Handler	::  END  ::  Handler: CBS Install
    2014-07-30	08:52:01:150	4116	d44	Handler	:::::::::::::
    2014-07-30	08:52:01:165	1132	14a8	DnldMgr	Preparing update for install, updateId = {0ED20188-A188-437E-851A-754F32BD667E}.201.
    2014-07-30	08:52:01:165	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:01:165	4116	1470	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:52:01:165	4116	1470	Handler	:::::::::
    2014-07-30	08:52:01:165	4116	1470	Handler	Starting install of CBS update 0ED20188-A188-437E-851A-754F32BD667E
    2014-07-30	08:52:01:165	4116	1470	Handler	CBS package identity: Package_for_KB2961072~31bf3856ad364e35~x86~~6.1.1.1
    2014-07-30	08:52:01:181	4116	1470	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\6a62b1a648fbfcfa46ec6e80f5294a83\windows6.1-kb2961072-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\6a62b1a648fbfcfa46ec6e80f5294a83\inst
    2014-07-30	08:52:03:583	4116	d44	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:52:03:693	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {A6076D50-16C5-4CA0-ADA4-80B42D885521}]
    2014-07-30	08:52:03:693	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:52:03:693	4116	1470	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308
    2014-07-30	08:52:03:693	4116	1470	Handler	:::::::::
    2014-07-30	08:52:03:693	4116	1470	Handler	::  END  ::  Handler: CBS Install
    2014-07-30	08:52:03:693	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:03:693	1132	14a8	DnldMgr	Preparing update for install, updateId = {FAED34BD-357A-4908-9F79-670C4B9138D8}.201.
    2014-07-30	08:52:03:708	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:03:708	4116	1470	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:52:03:708	4116	1470	Handler	:::::::::
    2014-07-30	08:52:03:708	4116	1470	Handler	Starting install of CBS update FAED34BD-357A-4908-9F79-670C4B9138D8
    2014-07-30	08:52:03:708	4116	1470	Handler	CBS package identity: Package_for_KB2972280~31bf3856ad364e35~x86~~6.1.1.1
    2014-07-30	08:52:03:724	4116	1470	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\66b66516ce510dc4420abe8e2cf2a589\windows6.1-kb2972280-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\66b66516ce510dc4420abe8e2cf2a589\inst
    2014-07-30	08:52:06:173	1132	1540	Report	REPORT EVENT: {734C7D2B-BDB0-49E8-94E2-44B7273CEA01}	2014-07-30 08:52:01:165+0400	1	182	101	{460E684D-4ACF-48E5-997C-3D2AB02F55D1}	200	80070308	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070308: Обновление для Windows 7 (KB2973337).
    2014-07-30	08:52:06:173	1132	1540	Report	REPORT EVENT: {6A4EFD89-9AAF-4DB9-B9FD-C3B32BF15661}	2014-07-30 08:52:03:693+0400	1	182	101	{A6076D50-16C5-4CA0-ADA4-80B42D885521}	201	80070308	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070308: Обновление для системы безопасности Windows 7 (KB2961072).
    2014-07-30	08:52:06:422	1132	1540	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-30	08:52:06:422	1132	1540	Report	WER Report sent: 7.6.7600.256 0x80070308 460E684D-4ACF-48E5-997C-3D2AB02F55D1 Install 101 Managed
    2014-07-30	08:52:06:610	1132	1540	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-30	08:52:06:610	1132	1540	Report	WER Report sent: 7.6.7600.256 0x80070308 A6076D50-16C5-4CA0-ADA4-80B42D885521 Install 101 Managed
    2014-07-30	08:52:06:610	1132	1540	Report	CWERReporter finishing event handling. (00000000)
    2014-07-30	08:52:07:343	4116	d44	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:52:07:421	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {6E0F785B-1AFB-4469-8DEA-CE060E2024A8}]
    2014-07-30	08:52:07:421	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:52:07:421	4116	1470	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308
    2014-07-30	08:52:07:421	4116	1470	Handler	:::::::::
    2014-07-30	08:52:07:421	4116	1470	Handler	::  END  ::  Handler: CBS Install
    2014-07-30	08:52:07:421	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:07:499	1132	14a8	DnldMgr	Preparing update for install, updateId = {5FE7A949-0257-4D6B-8A7C-604E4A6179A3}.200.
    2014-07-30	08:52:07:499	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:07:499	4116	1470	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:52:07:499	4116	1470	Handler	:::::::::
    2014-07-30	08:52:07:499	4116	1470	Handler	Starting install of CBS update 5FE7A949-0257-4D6B-8A7C-604E4A6179A3
    2014-07-30	08:52:07:546	4116	1470	Handler	CBS package identity: Package_for_KB2966583~31bf3856ad364e35~x86~~6.1.1.2
    2014-07-30	08:52:07:561	4116	1470	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\47ec965beb1de6c0f19ce42ee42fe3fd\windows6.1-kb2966583-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\47ec965beb1de6c0f19ce42ee42fe3fd\inst
    2014-07-30	08:52:12:491	1132	1540	Report	REPORT EVENT: {C32F0CAE-517B-4EEF-88A9-497E5BD894DB}	2014-07-30 08:52:07:421+0400	1	182	101	{6E0F785B-1AFB-4469-8DEA-CE060E2024A8}	201	80070308	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070308: Обновление для системы безопасности Windows 7 (KB2972280).
    2014-07-30	08:52:12:709	1132	1540	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-30	08:52:12:709	1132	1540	Report	WER Report sent: 7.6.7600.256 0x80070308 6E0F785B-1AFB-4469-8DEA-CE060E2024A8 Install 101 Managed
    2014-07-30	08:52:12:709	1132	1540	Report	CWERReporter finishing event handling. (00000000)
    2014-07-30	08:52:20:665	4116	d44	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:52:21:445	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {DA5F8F73-84E7-46EF-A493-70065841F24D}]
    2014-07-30	08:52:21:445	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:52:21:445	4116	1470	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308
    2014-07-30	08:52:21:445	4116	1470	Handler	:::::::::
    2014-07-30	08:52:21:445	4116	1470	Handler	::  END  ::  Handler: CBS Install
    2014-07-30	08:52:21:445	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:21:445	1132	14a8	DnldMgr	Preparing update for install, updateId = {26B33631-9963-4A47-B30A-251D776C2A59}.201.
    2014-07-30	08:52:21:461	4116	1260	Handler	:::::::::::::
    2014-07-30	08:52:21:461	4116	1260	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:52:21:461	4116	1260	Handler	:::::::::
    2014-07-30	08:52:21:461	4116	1260	Handler	Starting install of CBS update 26B33631-9963-4A47-B30A-251D776C2A59
    2014-07-30	08:52:21:461	4116	1260	Handler	CBS package identity: Package_for_KB2973201~31bf3856ad364e35~x86~~6.1.1.2
    2014-07-30	08:52:21:476	4116	1260	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\5af3a49f306972aa93675ce2c50cb1cd\windows6.1-kb2973201-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\5af3a49f306972aa93675ce2c50cb1cd\inst
    2014-07-30	08:52:26:453	1132	1540	Report	REPORT EVENT: {9B3D3CC1-5BE1-4582-99B5-BF595DFC06FB}	2014-07-30 08:52:21:445+0400	1	182	101	{DA5F8F73-84E7-46EF-A493-70065841F24D}	200	80070308	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070308: Обновление для Windows 7 (KB2966583).
    2014-07-30	08:52:26:546	1132	1540	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-30	08:52:26:546	1132	1540	Report	WER Report sent: 7.6.7600.256 0x80070308 DA5F8F73-84E7-46EF-A493-70065841F24D Install 101 Managed
    2014-07-30	08:52:26:546	1132	1540	Report	CWERReporter finishing event handling. (00000000)
    2014-07-30	08:52:27:389	4116	1470	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:52:27:966	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {92505576-3F3D-4FEE-A00B-5FAF9A2F5B24}]
    2014-07-30	08:52:27:966	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:52:27:966	4116	1260	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308
    2014-07-30	08:52:27:966	4116	1260	Handler	:::::::::
    2014-07-30	08:52:27:966	4116	1260	Handler	::  END  ::  Handler: CBS Install
    2014-07-30	08:52:27:966	4116	1260	Handler	:::::::::::::
    2014-07-30	08:52:27:966	1132	14a8	DnldMgr	Preparing update for install, updateId = {56C8784A-0352-40B9-B717-63F4CEADD5DD}.202.
    2014-07-30	08:52:27:966	4116	1470	Handler	:::::::::::::
    2014-07-30	08:52:27:966	4116	1470	Handler	:: START ::  Handler: CBS Install
    2014-07-30	08:52:27:966	4116	1470	Handler	:::::::::
    2014-07-30	08:52:27:966	4116	1470	Handler	Starting install of CBS update 56C8784A-0352-40B9-B717-63F4CEADD5DD
    2014-07-30	08:52:27:982	4116	1470	Handler	CBS package identity: Package_for_KB2962872~31bf3856ad364e35~x86~~10.2.1.0
    2014-07-30	08:52:27:982	4116	1470	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\a7c4ac7896bb8e884930658d1f09969f\ie10-windows6.1-kb2962872-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\a7c4ac7896bb8e884930658d1f09969f\inst
    2014-07-30	08:52:33:036	1132	1540	Report	REPORT EVENT: {5E3E8345-70D7-4396-A525-AD5DED71E466}	2014-07-30 08:52:27:966+0400	1	182	101	{92505576-3F3D-4FEE-A00B-5FAF9A2F5B24}	202	80070308	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070308: Обновление для системы безопасности Windows 7 (KB2973201).
    2014-07-30	08:52:33:535	1132	1540	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-07-30	08:52:33:535	1132	1540	Report	WER Report sent: 7.6.7600.256 0x80070308 92505576-3F3D-4FEE-A00B-5FAF9A2F5B24 Install 101 Managed
    2014-07-30	08:52:33:535	1132	1540	Report	CWERReporter finishing event handling. (00000000)
    2014-07-30	08:52:53:368	4116	1260	Handler	FATAL: CBS called Error with 0x80070308, 
    2014-07-30	08:52:53:763	1132	1648	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {3B602BBA-1EA6-4A4F-8BCA-DAED1870CC8A}]
    2014-07-30	08:52:53:764	1132	1648	AU	  # WARNING: Install failed, error = 0x80070308 / 0x80070308
    2014-07-30	08:52:53:764	4116	1470	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070308

    Manual install also call error.

    Fix on your link not resolve problem.

    In cbs.log 

    2014-07-30 09:44:25, Info                  CBS    Session: 30387129_1382446779 initialized by client WindowsUpdateAgent.
    2014-07-30 09:44:25, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-07-30 09:44:25, Info                  CBS    Session: 30387129_1382446780 initialized by client WindowsUpdateAgent.
    2014-07-30 09:44:25, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-07-30 09:44:25, Info                  CBS    Session: 30387129_1382446781 initialized by client WindowsUpdateAgent.
    2014-07-30 09:44:25, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-07-30 09:44:25, Info                  CBS    Session: 30387129_1382602778 initialized by client WindowsUpdateAgent.
    2014-07-30 09:44:25, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-07-30 09:44:25, Info                  CBS    Session: 30387129_1383070775 initialized by client WindowsUpdateAgent.
    2014-07-30 09:44:25, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-07-30 09:44:25, Info                  CBS    Session: 30387129_1383070776 initialized by client WindowsUpdateAgent.
    2014-07-30 09:44:25, Info                  CBS    Warning: Unrecognized packageExtended attribute.

    But CheckSUR not reported about error. 

    Thanks for help.

    Wednesday, July 30, 2014 5:55 AM
  • Hi,

    According to your log file, it seems that the original package is with problem.

    How did you get them, via Windows Update program or download via internet manually?

    Please reset Windows component, and then reinstall them via Windows Update for test.

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058


    Karen Hu
    TechNet Community Support

    Thursday, July 31, 2014 9:34 AM
    Moderator
  • I'm do all action from link. I'm try Fix and Manual

    Again this errors.

    Thursday, July 31, 2014 12:08 PM
  • Hi,

    Did you mean you have reset the Windows Update component and download the updates manually?

    If yes, try to open an Elevated Command Prompt, and run the following commands

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG DELETE HKLM\COMPONENTS /V PendingRequired

    Then reboot the computer to check the result.


    Karen Hu
    TechNet Community Support

    • Marked as answer by powersa Wednesday, August 6, 2014 1:16 PM
    Wednesday, August 6, 2014 9:01 AM
    Moderator
  • u can try to download vcredist_x64, and install it to solve the problem
    Monday, April 2, 2018 3:55 PM