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The local print spooler service is not running

    Question

  • Hi,

    I have Windows 7 64-bit users getting the following error.

    "Windows can't open Add Printer. The local print spooler service is not running. Please restart the spooler or restart the machine."

    The users are printing to a network printer on Server 2003 and also printing to a local printer setup on the pc with USB.

    How do I fix this issue? Please help


    Nilakshi S. Batuwitage
    Monday, April 11, 2011 4:18 PM

Answers

  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 25, 2011 7:04 AM
    Moderator

All replies

  • Hello,

     

    Start/Run and type services.msc. In services console, right click on print spooler and selet properties. The click the START button. wait a minute and see if the service keeps runninbg. if the service fails to start or if it stops running, look in the system logs and post any errors.


    Naki K. / Falcon IT Services
    IT Manager for Mextone Corp.

    Tuesday, April 12, 2011 12:36 AM
  • Hello naki,

    I am not able to start the service as it stops immediately. The event viewer shows the following error.

    "The Print Spooler service terminated unexpectedly. It has done 3 time(s)". I see that there are 3 errors with EventID 7031 twice and EventID 7034.

    Please let me know how to solve the problem.

    Thank you,

    Nikki.

     


    Nilakshi S. Batuwitage
    Wednesday, April 13, 2011 3:25 PM
  • Hi,

     

    For printer spooler service error 7031 and 7034, you can refer these KBs:

    http://support.microsoft.com/kb/890642

    http://support.microsoft.com/kb/953546

     

    Those KBs should still apply for Windows 7.

     

    Also these links refer how to fix Event 7034 and 7031 maybe also helpful to you:

    http://www.eventid.net/display.asp?eventid=7034&eventno=1424&source=Service%20Control%20Manager&phase=1

    http://www.eventid.net/display.asp?eventid=7031&eventno=465&source=Service%20Control%20Manager&phase=1

     

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope that helps.

     

    Regards,

    Leo   Huang

     

     

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Naki K. _ Friday, April 15, 2011 6:26 PM
    • Marked as answer by N15545 Monday, April 18, 2011 4:14 PM
    • Unmarked as answer by N15545 Monday, April 18, 2011 5:19 PM
    Thursday, April 14, 2011 9:19 AM
    Moderator
  • Hi,

     

    Did your issue solved? Please feel free to give me any update.

     

    Thanks.

     

    Regards, 

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 18, 2011 8:11 AM
    Moderator
  • Hi,

    Please let me know the hot fix that I need to install to solve the problem for error 7031 and 7034.

    Thank  you,

    Nikki


    Nilakshi S. Batuwitage
    Monday, April 18, 2011 8:15 PM
  • Hi,

     

    Have you tried the two hotfix which I mentioned above?  

    http://support.microsoft.com/kb/890642

    http://support.microsoft.com/kb/953546

     

     

    Regards,

    Leo   Huang

     

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, April 19, 2011 7:59 AM
    Moderator
  • Hi,

     

    I have tried the hotfix from

    http://support.microsoft.com/kb/890642

    Windows2000-KB890642-x86-ENU can't be installed on Windows 7. I get the following message " The version of windows you have installed does not match the update you are trying to install". Please guide me how it could be installed.

    Any other way to resolve this issue?

    Thank you.

    Nikki.


    Nilakshi S. Batuwitage
    Tuesday, April 19, 2011 7:01 PM
  • I’m sorry these KB seems not apply for Windows 7.

     

    Please try to follow the steps with this KB:

    http://support.microsoft.com/kb/810894

     

    Then reinstall the printer, make sure the driver is support to Windows 7.

     

    Furthermore, these two links may be helpful to you:

    Why can't I print?
    http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

     

    Printer troubleshooter

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

     

     

    Regards,

    Leo   Huang

     TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, April 20, 2011 2:27 AM
    Moderator
  • Hi,

     

    Did your issue solved? Please feel free to give me any update.

     

    Thanks.

     

    Regards, 

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, April 22, 2011 6:04 AM
    Moderator
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 25, 2011 7:04 AM
    Moderator
  • First possible fix solution:

    Locate to your desktop -> Right-click My Computer -> Select Manage -> Highlight Services and Applications -> Select Service on the right panel and then double-click it-> Find out Printer Spooler option in the right-side list and then double-click to open Print Spooler Properties window -> set the Startup type as “Automatic” and then choose Ok to confirm the operation.



    When you have performed the above steps and you receive “Error 3: the system can not find the specified path”, then you will need to perform more steps to fix “the print spooler service is not running” problem:

    Open your Registry Editor (Start Menu -> click Run -> type regedit in the blank and press Enter key to open your Registry Editor) -> locate to HKEY_LOCAL_MACHINE\System\CurrentControlset\Services\Spooler -> add new string value ImagePath whose value will be c:\windows\system32\spoolsv.exe. -> check whether there is spoolsv.exe on System 32 folder in your local disk and if you haven’t, you can copy one from another another PC to there. Besides, the print spooler service will depend on Remote Procedure Call (RPC) service so you need to make sure the RPC service has also turned on. -> If you cannot find out the print spooler service at the beginning, then you can export HKEY_LOCAL_MACHINE \ System \ CurrentControlset \ Services \ Spooler entry from another computer and then import it into your computer.

    Source from: http://blog.teesupport.com/how-to-fix-the-print-spooler-service-is-not-running/

    • Proposed as answer by antonior0409 Sunday, July 22, 2012 10:13 AM
    • Unproposed as answer by antonior0409 Sunday, July 22, 2012 10:13 AM
    Monday, August 08, 2011 12:17 PM
  • Hi, I solved this problem on windows server 2008 r2  simply removing all printers, because the problem may be caused by a printer connection and derivers too. So I removed all drivers  and re-adding printers with new drivers and shared for all my clients. I think that solution is apllicable to w7 too.

    I fear that was a spooler service problem from reg or system instability how I read in many others blogs

    I hope that can help you :)



    • Proposed as answer by antonior0409 Sunday, July 22, 2012 10:14 AM
    • Edited by antonior0409 Tuesday, August 28, 2012 3:00 PM
    Sunday, July 22, 2012 10:14 AM