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Upgrade assistant won't work. Can't check compatibility let alone download windows 8. What do I do? RRS feed

  • Question

  • I can't even get upgrade assistant to work on windows 7.  It just says "Internal error: Error running compatibility check. Check logs"  What does this mean and what can I do about it?
    Friday, October 26, 2012 12:03 PM

Answers

  • I also had this problem, but fixed it for myself. I had previously installed Windows 8 consumer preview, and i figured this was part of the problem.

    The error Logging can be found in:

    C:\Users\[username]\AppData\Local\Microsoft\WebSetup\Panther\setuperr.log

    In my case it complained about some files it could not open, that were present in the same directory. I guess that my previous installation created these files and the new upgrade assistant could not overwrite these files for some reason. 

    So I cleared the Panther directory from all old files and ran the upgrade assistant again. This time there was no problem anymore.

    Saturday, October 27, 2012 2:34 PM

All replies

  • I can't get upgrade assistance to run on XP, so much for that!
    • Proposed as answer by leykun Saturday, November 17, 2012 12:19 AM
    Friday, October 26, 2012 2:07 PM
  • Similar issue in Vista...tried IE and Chrome...
    Friday, October 26, 2012 2:29 PM
  • Same here. It ran initially on my Win 7 PC but then froze the machine. After reboot won't run.
    Saturday, October 27, 2012 5:25 AM
  • I also had this problem, but fixed it for myself. I had previously installed Windows 8 consumer preview, and i figured this was part of the problem.

    The error Logging can be found in:

    C:\Users\[username]\AppData\Local\Microsoft\WebSetup\Panther\setuperr.log

    In my case it complained about some files it could not open, that were present in the same directory. I guess that my previous installation created these files and the new upgrade assistant could not overwrite these files for some reason. 

    So I cleared the Panther directory from all old files and ran the upgrade assistant again. This time there was no problem anymore.

    Saturday, October 27, 2012 2:34 PM
  • Thanks for the fix. I can now run the Upgrade assistant.
    Saturday, October 27, 2012 6:39 PM
  • I have tried the above but still no luck heres my log file

    2012-11-12 23:04:47, Error                 CONX   [ConX::Compatibility::Wica::RunScanner] application scan returned an error - 1.[gle=0x00000715]
    2012-11-12 23:04:47, Error                 CONX   [ConX::Compatibility::Wica::StartScanInternal] [0x80070001] Failed at 859[gle=0x00000715]
    2012-11-12 23:04:47, Error                 CONX   ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:wica: failed. HRESULT = 0x80070001[gle=0x00000490]
    2012-11-12 23:04:47, Error                 CONX   An error occurred during the scan. HRESULT = 0x80070001.
    2012-11-12 23:04:47, Error                 CONX   ConX::Setup::Web::CWebSetupApp::ShowErrorMessage: Incorrect function.
     [Error: 0x80070001.][gle=0x00000490]
    2012-11-13 08:40:58, Error                 CONX   [ConX::Compatibility::Wica::RunScanner] application scan returned an error - 1.
    2012-11-13 08:40:58, Error                 CONX   [ConX::Compatibility::Wica::StartScanInternal] [0x80070001] Failed at 859
    2012-11-13 08:40:58, Error                 CONX   ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:wica: failed. HRESULT = 0x80070001
    2012-11-13 08:40:58, Error                 CONX   An error occurred during the scan. HRESULT = 0x80070001.
    2012-11-13 08:40:58, Error                 CONX   ConX::Setup::Web::CWebSetupApp::ShowErrorMessage: Incorrect function.
     [Error: 0x80070001.][gle=0x00000490]

    • Proposed as answer by Sam Purple Wednesday, November 21, 2012 1:51 PM
    • Unproposed as answer by Sam Purple Wednesday, November 21, 2012 1:51 PM
    Wednesday, November 14, 2012 8:20 AM
  • I cant find the filen my Windows Vista
    Monday, December 15, 2014 10:33 PM