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Bsod when printing from adobe

    Question

  • Hi I get a bsod when I trying to print an A1 page on adobe reader 9(HP DesignJet 500), I’m using Windows 7 Pro.64 bit, 4 GIGs RAM, 3.00 GHz core2duo. Recently I was using Adobe x but removed it coz I suspected it was the one causing the problem and I installed Adobe reader9 but the same thing happens. It’s strange coz when I print to the Xerox printer I get no bsod but the only problem I need my prints in A1 and the Xerox printer can’t take A1. I also don’t get bsod when I’m printing from Solid Edge (A1-HP DesignJet 500)

    Basically the problem occurs when printing a PDF file to the HP DesignJet 500 only. Can the problem be my printer or Windows 7?

    Friday, July 15, 2011 11:05 AM

Answers

All replies

  • hi,

    from what you described seems driver, check dump logs %windir%\minidump with debugger or paste here so we can see

    also check that driver supports X64 platform


    Friday, July 15, 2011 11:27 AM
  • Hello,

    use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Friday, July 15, 2011 11:31 AM
  • A client of mine is having the exact same issue printing any PDF file using Windows 7 pro 64-bit to a HP DesignJet 500.  Printing from AutoCAD to the DesignJet 500 works flawlessly.  I tried using Foxit Reader instead of Adobe to see if it was Adobe's reader but he still gets the BSOD.  I've uploaded his minidump files to Skydrive if anyone wants to take a look.

     

    https://skydrive.live.com/#!/?cid=73b65c8637129c5b&sc=documents&nl=1&uc=6&id=73B65C8637129C5B%21117!cid=73B65C8637129C5B&id=73B65C8637129C5B%21117&sc=documents

    Monday, July 18, 2011 8:28 PM
  • Thanks, i downloaded latest printer drivers, removed adobe x and installed adobe reader 9 and that help


    HP DesignJet printer drivers 64-bit

    ftp://ftp.hp.com/pub/softlib/software10/COL21412/pl-56198-2/hpdj500wx64pclen.exe

    • Marked as answer by Zwakele Tuesday, July 19, 2011 5:14 AM
    Tuesday, July 19, 2011 5:13 AM
  • I tried doing what Zwakele said worked for him but with no luck.  Still getting a BSOD when printing to the Designjet 500.  Any other suggestions?
    Thursday, July 21, 2011 7:22 PM