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BSOD issues with windows 8.1

    Question

  • I often get BSOD while playing battlefield 4 but sometimes i get BSOD while im on firefox. I have been looking for an answer but never got one. I think my drivers are up-to-date but im not really sure beacuse i'm not an expert of computers. My dump files can be found here: https://onedrive.live.com/redir?resid=B104A9FADF76B2%21178

    This is a major problem so I would be pleased if someone could help me .

    Saturday, April 12, 2014 12:39 PM

Answers

  • Hi,

    Both of the attached DMP files are of the PFN_LIST_CORRUPT (4e) bug check.

    This indicates that the page frame number (PFN) list is corrupted.

    This error is typically caused by a driver passing a bad memory descriptor list.

    3: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`25f8cf88 fffff800`3dc78b3f nt!KeBugCheckEx
    ffffd000`25f8cf90 fffff800`3dad17c3 nt!MiBadShareCount+0x4b
    ffffd000`25f8cfd0 fffff800`3de79b9c nt!MmUnmapViewInSystemCache+0x9b3
    ffffd000`25f8d2e0 00000000`00000000 nt!CcUnmapVacb+0x58

    ^^ nt!MiBadShareCount called into the bugcheck, and we have other memory related calls there as well. Looks like faulty RAM at first glance, so I'd like to go ahead and run Memtest first as opposed to checking for a driver causing corruption. I checked the modules list and there doesn't appear to be anything problematic that would lead to such memory corruption, aside from maybe an out of date Creative driver, but it wouldn't be the first time I was wrong about that.

    ------------------

    Ensure your Creative driver is 100% up to date - http://support.creative.com/

    -- AFAIK, Creative marks their latest drivers for Windows 8 as 'beta' and do not have an official version yet, at least for my sound card. Yours may be the same, just some food for thought. They are still okay to download and install if this is the case for you as well.

    If you crash after the above, let's run Memtest for NO LESS than ~8 passes (several hours):

    Memtest86+:

    Download Memtest86+ here:

    http://www.memtest.org/

    Which should I download?

    You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

    Do note that some older generation motherboards do not support USB-based booting, therefore your only option is CD (or Floppy if you really wanted to).

    How Memtest works:

    Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

    The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

    Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

    Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

    This information, if available to the program, can be displayed via a menu option.

    Any other questions, they can most likely be answered by reading this great guide here:

    http://forum.canardpc.com/threads/28864-FAQ-please-read-before-posting

    Regards,

    Patrick

    Saturday, April 12, 2014 1:22 PM