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Your PC ran into a problem and needs to restart. RRS feed

  • Question

  • I am getting the same problem as others! Can you help ? 
    I am trying to send the .dmp files to a zipped folder but it will not let me? 
    Any help would be much appreciated!
    Wednesday, February 27, 2013 3:09 PM

Answers

All replies

  • Update your Windows.

    Could you post screen shot of your issue.

    Open Action Center and in reliability history review history and send report for problems that haven't been report by click on them.

    Wednesday, February 27, 2013 4:03 PM
  • Thanks for replying

    I would not be able to get a screenshot as it just goes blue and says 'Your PC ran into a problem and needs to restart after we collect info'.
    Went into action center and all my reports have been sent, 

    Wednesday, February 27, 2013 4:07 PM
  • It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Thursday, February 28, 2013 7:22 PM
  • I have a link to my skydrive which contains the file
    https://skydrive.live.com/#cid=79C74446C48D74EA&id=79C74446C48D74EA%21187
    Thursday, February 28, 2013 9:29 PM
  • The minidump file showed a SYSTEM_SERVICE_EXCEPTION (3b) stop error referencing the win32k.sys:

    BUCKET_ID:  0x3B_win32k!XDCOBJ::vLock

    These types of errors are sometimes graphics driver related so try updating the graphics driver.

    You can try the following tool from AMD to try to obtain the latest graphics driver:

    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

    Thursday, February 28, 2013 10:28 PM