1. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter.
2. Expand the "Windows Logs" node on the left pane, right-click on "Application" and click "Save All Events As"; in the pop-up window, click to choose the Desktop
icon on the left frame, input "app" in the "File name" blank, and then click save.
3. Right click on "System", with the same method, save it as "sys".
4. Locate the two saved log files on the Desktop and send them to us.
For your convenience, I have created a workspace for you. You can upload the information files to the following link. (Please choose "Send Files to Microsoft")
Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all
text between '(' and ')' when typing or copying the workspace link into your browser. Meanwhile, please note that files uploaded for more than 72 hours will be deleted automatically. Please ensure to notify me timely after you have uploaded the files. Thank
you for your understanding.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
Marked as answer byLinda YanMonday, August 02, 2010 1:26 AM
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