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Windows Update restarted the PC during a PowerPoint presentation RRS feed

  • Question

  • Hi!

    Yesterday, I was doing a presentation with Microsoft PowerPoint 2007 and suddenly Windows Update initiated a system restart.
    I don't know if this already happened in Vista or XP, but this situation was a little bit ridiculous, since me and the audience were completely surprised.

    During the presentation, I couldn't see the warning saying that the system would restart in 15 minutes and then, suddenly...

    I don't know what you think about this situation, but I consider it a little unfriendly, since Windows 7 failed me during a crucial task such as a presentation for an important audience.

    Thanks
    ,

    Miguel

    Tuesday, November 3, 2009 9:28 AM

Answers

  • Hi,

    As I know, some updates need a restart of the computer. If you configure Windows Update to install the update automatically, and it will install the update since it is downloaded. The above situation may also appear if you configured a specific update to be installed at a designated time. To avoid this kind of situation, you can configure Window Updates to "Download updates but let me choose whether to install". BTW, you can check in Windows Update log file to see what happens during the presentation. Windows Update log file is located:

    %windir%\Windowsupdate.log

    If you don't know how to read Windowsupdate.log, please either copy the latest logs to the thread or refer to How to read the Windowsupdate.log file.

    Best Regards
    Dale
    • Marked as answer by Dale Qiao Tuesday, November 10, 2009 12:51 AM
    Wednesday, November 4, 2009 5:47 AM
  • Hi Dale,

    Thank you for your answer. I already knew that. The issue, as I see it, is not the fact that some updates need a restart or I can disable them. The issue, for me, is the fact that during a presentation I'm near the computer but I cannot see the warning that the restart is going to occur and therefore I cannot postpone it.

    Of course, it’s only a usability concern from an academic point of view. But, continues to be my opinion: restarts should only occur when restart warning is visible to the user even if the user is near by the computer or not.

    Again, thank you for your answer.

    Best regards.

    Miguel



    • Marked as answer by Dale Qiao Tuesday, November 10, 2009 9:22 AM
    Tuesday, November 10, 2009 8:57 AM

All replies

  • Hi,

    As I know, some updates need a restart of the computer. If you configure Windows Update to install the update automatically, and it will install the update since it is downloaded. The above situation may also appear if you configured a specific update to be installed at a designated time. To avoid this kind of situation, you can configure Window Updates to "Download updates but let me choose whether to install". BTW, you can check in Windows Update log file to see what happens during the presentation. Windows Update log file is located:

    %windir%\Windowsupdate.log

    If you don't know how to read Windowsupdate.log, please either copy the latest logs to the thread or refer to How to read the Windowsupdate.log file.

    Best Regards
    Dale
    • Marked as answer by Dale Qiao Tuesday, November 10, 2009 12:51 AM
    Wednesday, November 4, 2009 5:47 AM
  • Hi Dale,

    Thank you for your answer. I already knew that. The issue, as I see it, is not the fact that some updates need a restart or I can disable them. The issue, for me, is the fact that during a presentation I'm near the computer but I cannot see the warning that the restart is going to occur and therefore I cannot postpone it.

    Of course, it’s only a usability concern from an academic point of view. But, continues to be my opinion: restarts should only occur when restart warning is visible to the user even if the user is near by the computer or not.

    Again, thank you for your answer.

    Best regards.

    Miguel



    • Marked as answer by Dale Qiao Tuesday, November 10, 2009 9:22 AM
    Tuesday, November 10, 2009 8:57 AM
  • Dale, I think what Miguel is trying to say, is that if any applications are running, Windows should never reboot without the user's permission. Windows should check to see if any applications that could need to have data saved, are running. It should also check to see if any virus checkers, defragmenters, or any other programs are running that access the hard drives. Any time that Windows "needs" to reboot, it should ALWAYS give the user the option to abort. I was working in a data center late one night doing the YEAR END financial reports. Windows insisted on rebooting our computers without allowing us to abort the reboot. This was an update that was pushed by our help desk, but Windows should ALWAYS give a user the option to abort a reboot. Many Windows users do things with their computers that have a big financial impact on their business. A computer rebooting in the middle of a critical operation is unacceptable. That's like designing an airplane or a school bus engine to stop when an oil change is scheduled, without the pilot's or the bus driver's permission. Having an airplane fall out of the sky because it's time to change the oil is unacceptable. Having a school bus stop on the train tracks is unacceptable. Microsoft's users use their computers for a lot more than just playing Solitaire. How would Bill Gates like it if his computers always forced a reboot in the middle of every presentation he does in front of a large audience?
    Saturday, December 26, 2009 12:07 AM