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  • Hi Dave,

     

    Thank you for the reply.

     

    When did the issue begin to occur?

     

    If the issue did not occur long time ago, we can try a System Restore.

     

    System Restore

    ==========

    1. Before you start, please close all open files and close all open programs.

    2. Click Start, click All Programs, click Accessories, click System Tools and click System Restore.

    3. Select "Choose a different restore point" and click Next.

    4. From the restore points available, select an appropriate restore point when your system was working correctly and click "Next".

    5. Click Finish and System Restore will restart the computer to apply these changes.

     

    After restarting, check whether your system functions correctly now. If not, you can undo your last restoration or select another restore point in the System Restore user interface.

     

    Note: System Restore affects Windows system files, programs, and registry settings. It also can make changes to scripts, batch files, and other types of executable files on your computer. It does not affect personal files, such as e mail, documents, or photos, so it cannot help you restore a deleted file.

     

    If the issue persists, let’s try the following methods:

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them via "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ======================

    1. Click Start, type regedit and press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer.

     

    If the issue still occurs, I recommend contacting Toshiba for more information.

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Thursday, August 14, 2008 3:11 AM
    Moderator