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USB Controller crash on Intel Mobile 6 chipset RRS feed

  • General discussion

  • Sometimes none of my USB devices work. In device manager among the USB Controllers there are 2 controllers.

    Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

    Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

    When the devices don't work there's a yellow triangle for at least 1 of the 2. It seems to happen pretty randomly, and it's also random which one it is.

    It's not like it suddenly crashes or something, if it works it stays working until after a reboot. After a boot it's hit or miss if it works or not.

    Disabling and enabling the device again usually fixes it but sometimes you have to try a couple of times.

    Under windows cp and rp the sound used to hang/stutter for a second  when connecting a new device when the controller was down, which lets me think it's chipset related.

    The issue is there at least since consumer preview, although it might have been there earlier (I don't remember).

    My specs:

    Core i5 2410M

    I think a HM65 chipset.

    Laptop model is Asus k73sv.


    I've heard that others with a HM65 don't have the problem, however someone with a k93sv model notebook also has the same problem. I guess it's something particular to this asus line? Maybe something with the mainboard...

    • Edited by Stannieman Saturday, August 25, 2012 5:00 PM
    Saturday, August 25, 2012 4:59 PM

All replies

  • Hi,

    Have you tried the Chipset for Windows 7 from ASUS website? Meanwhile, please also update the BIOS as well as Chipset.

    http://support.asus.com/download.aspx?SLanguage=en&m=K73SV

    Also, you can test the issue in Safe Mode, update the device driver in Device Manager.


    Niki Han

    TechNet Community Support

    Monday, August 27, 2012 6:26 AM
    Moderator
  • I must say it happens less frequent now with the RTM than with earlier versions. It only happened once actually.

    But I am running the latest chipset driver from intel, althouth I don't think it's a driver really but neither is the one on asus's website. Bios is also the latest.

    Monday, August 27, 2012 9:47 AM
  • I must say it happens less frequent now with the RTM than with earlier versions. It only happened once actually.

    But I am running the latest chipset driver from intel, althouth I don't think it's a driver really but neither is the one on asus's website. Bios is also the latest.


    Which driver from Intel are you using? For now you can only use the Windows drivers since Intel didn't release chipset drivers for Windows 8 RTM.
    Monday, August 27, 2012 7:06 PM
  • I must say it happens less frequent now with the RTM than with earlier versions. It only happened once actually.

    But I am running the latest chipset driver from intel, althouth I don't think it's a driver really but neither is the one on asus's website. Bios is also the latest.


    Which driver from Intel are you using? For now you can only use the Windows drivers since Intel didn't release chipset drivers for Windows 8 RTM.

    9.3.0.1019. It's for windows 7. Maybe you're right and I should just wait for an 8 version...

    Intel says on the download page that it disn't a real driver though. It's only an inf file that gets updated, and there are no .sys files in the package.

    The readme says:

    The Intel(R) Chipset Device Software installs Windows*
    INF files to the target system. These files outline to
    the operating system how to configure the Intel(R) chipset
    components in order to ensure that the following features
    function properly:

                - Core PCI and ISAPNP Services
                - PCIe Support
                - IDE/ATA33/ATA66/ATA100 Storage Support
                - SATA Storage Support
                - USB Support
                - Identification of Intel(R) Chipset Components in
                  the Device Manager

    USB is indeed in the list.

    Ok thanks I'll wait for a version for windows 8 instead.

    Tuesday, August 28, 2012 10:26 AM
  • Hi Stannieman,

    Try the Intel Driver Update Utility.

    That may help. Check the driver versions in device manager before running the update. Then you will be able to determine if any changes were made.

    Tuesday, August 28, 2012 10:30 AM
  • I can see the K73SV does not have USB 3.0.

    Anyway that does not keep from using USB 3.0 - i.e. hubs, harddisks.

    Are you using any of that stuff?

    If so, the USB 3.0 hub may need a firmware update - and likewise some of the HD's may be unreliable.

    Just popping the question out of curiosity. Win8 RTM comes with native USB3 support - however you only run USB 2.0. It would be interesting if you got the yeally bangs when connecting a USB 3.0 device to a USB 2.0 port?

     I put stuff in 2 threads around this forum - in part about updating the USB 3.0 Fresco Logic drivers to prevent the yellow bangs - and for Renesas USB 3.0 controller about updating both its firmware and its drivers.

    From what i've learned you have something that when connected, registered and installed with the usb ports triggers the yellow bangs (all though as you wrote - those yellow only occurs after resume from sleep, reboot and so on). One could go into details about device capabilities and so when registering with USB - however using compatible drivers for your connected usb devices is that simple working solution.

    Anyway I've seen this happen in the situation with USB 3.0 I've described above. Anoying USB 3.0 stuff you can buy is not ready or getting patched automatically. Those 2 controllers was installed internally though extending the local system to USB 3.0 and had to be updated. BUT the problem with yellow bangs only triggered when USB devices was connected. It seemed to take down the whole USB subsystem or USB host - i.e the yellow bangs on the Intel USB enhanced host controller.




    Friday, August 31, 2012 11:49 AM
  • I only have USB 2.0 ports in my pc. It has nothing to do with the connected devices. The triangle is also there when no device is connected.

    But when 1 of the 2 hosts has a triangle then none of the ports work, so the problem extends to the other one too.

    It hasn't happened since I started this thread though, maybe it was a 1 time issue...

    Sunday, September 2, 2012 5:12 PM
  • Today one of the 2 controllers was down again. All usb devices connected were still working however, I noticed it when going to device manager for something else.

    The "chipset drivers that are no drivers" shouldn't have anything to do with it as the driver for the controllers is the default 6.2.9200 one dating form 2006.

    Tuesday, September 4, 2012 1:01 PM
  • reboot the rig and see if that helps


    Windows MVP 2011-12, XP, Vista, 7 and 8. More people have climbed Everest than having 2 MVP's on the wall.

    Hardcore Games, Legendary is the only Way to Play

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    Of course it helps. Disabling and re-enabling the device from device manager also helps, so reboot works for sure.

    It happens only very often now and when it happens it seems that doesn't mean the connected devices stop working like was the case with pre-release versions.

    So it's only a very small issue now. I'm thinking it's asus' fault cause it only happens on asus models that in hardware are close to mine.

    Tuesday, September 4, 2012 1:34 PM
  • Some custom asus board. The model is k73sv, same as the notebook itself.

    That's why I think it's asus' fault.

    EDIT: Here it is: http://www.la-tronics.com/EbayGallery/Asus-K73SV-Intel-Motherboard-60-N5HMB2100-D02-TESTED-30-Day-Warranty

    • Edited by Stannieman Tuesday, September 4, 2012 8:09 PM
    Tuesday, September 4, 2012 7:36 PM
  • I don't have the rec image anymore...

    But my windows 7 installs were from a clean MSDN iso too and I never had problems. I used the exact same drivers for windows 8. Only for nvidia and intel graphics I used the windows 8 version, but the other manufacturers don't have an 8 version yet.

    Wednesday, September 5, 2012 12:21 PM
  • reboot the rig and see if that helps


    Windows MVP 2011-12, XP, Vista, 7 and 8. More people have climbed Everest than having 2 MVP's on the wall.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Of course it helps. Disabling and re-enabling the device from device manager also helps, so reboot works for sure.

    It happens only very often now and when it happens it seems that doesn't mean the connected devices stop working like was the case with pre-release versions.

    So it's only a very small issue now. I'm thinking it's asus' fault cause it only happens on asus models that in hardware are close to mine.

    I'm also having this same issue with Windows 8, but the yellow sign comes up more often than not. Mine is and Asus X54HY.

    Did any one find a work around for this?

    Sunday, September 16, 2012 5:54 PM
  • I'm having the same problem. Core i5 2410M, Intel Mobile Series 6 Chipset (probably HM65), and the exact same problem. Different computer, though. Toshiba Satellite P745-S4217. I performed a clean install of Windows 8 Pro using the image from my TechNet subscription. I have this problem every time I reboot my computer or after it goes to sleep. However, the only one that has the problem on my computer is USB Controller 1C26, which just so happens to be the user-facing USB ports. Thankfully, my USB 3 port uses a separate controller made by Renesas, but it's a pain that I have to keep my mouse plugged into the USB 3 port to use my computer, especially when I have a USB 3 flash drive. Disabling the device and enabling it again always clears the problem, but it's a pain in the rear. I've got all of the latest drivers from Toshiba for Windows 8 RTM, and I'm still having this problem. Ironically, the problem never occurred for me in the Technical Preview or the Release Preview. This just goes to show you, though, that the issue is not limited to your motherboard, computer, or brand. It's something with the drivers for the Intel Mobile Series 6 Chipset.

    -Edit-

    I'm also running the latest version of the BIOS for my computer, which is 2.0.

    Tuesday, October 2, 2012 8:03 AM
  • I'm having the same problem on a machine using an Intel Desktop board, model DQ67SW.  One or the other host controller will show that it could not start after a reboot.  Sometimes a cold reset will help, sometimes warm.  This was particularly troublesome when the controller that did not start was the one hosting the keyboard and mouse.   

    When this occurs there is a System event log message from Kernel-PNP, Event 219, "The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000".

    This did not happen once when the machine was running Windows Server 2008 R2.  I am running Hyper-V on Windows 8 Pro.  The same machine was also running Hyper-V under ws2008r2.  So far, as far as I can tell, I have not had both controllers fail to start in a single boot cycle.  I hope this is on someone's radar since it would be a nightmare for a regular PC user to diagnose.       

    My Windows 8 Pro is a clean RTM install from MSDN, patched to current.

    Devices in question (for me): 

    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

     

    Saturday, October 13, 2012 12:06 AM
  • It's indeed always after a (re)boot. Once the controllers are running they stay running, but sometimes they don't start on boot.

    It's also good to know it doesn't happen only on asus laptops, now the chance for a fix is probably greater.

    The big update from this week doesn't solve anything either, but I guess it's intel that need to come with a driver fix.


    • Edited by Stannieman Saturday, October 13, 2012 11:30 AM
    Saturday, October 13, 2012 11:29 AM
  • Same problem for me with Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 on Asus N55SF!! :-(
    Thursday, October 18, 2012 9:47 AM
  • Same scenario occurs also on mine Samsung QX311 laptop.
    Tuesday, October 30, 2012 8:07 PM
  • For me problem occurs on Windows 7, but scenario is the same.
    Tuesday, October 30, 2012 8:27 PM
  • Asus X53Sv - same problem.
    Friday, November 2, 2012 6:44 AM
  • same problem with hp 620 noteboock Intel Mobile 4 chipset

    Friday, November 2, 2012 1:14 PM
  • Same problem with Toshiba Satellite P750
    Monday, November 5, 2012 3:01 AM
  • Exact same issue with an ASUS K53SV: devices sometimes fail to start at boot time.

    The chipset is an Intel Series 6 Express, model HM65.

    Uninstalling and rescanning for devices also works as a workaround for me.

    Thursday, November 8, 2012 9:20 AM
  • Exact same issue with an ASUS K53SV: devices sometimes fail to start at boot time.

    The chipset is an Intel Series 6 Express, model HM65.

    Uninstalling and rescanning for devices also works as a workaround for me.

    Last night, I managed to hide the symptoms on my machine by automating the device restart procedure when needed on boot time. It involves installing a small system service.

    For me, it will keep my machine usable until Microsoft or Intel (or ASUS?) fix the drivers.

    Anybody who is interested and would like to try it out on their machine, just email me.


    Friday, November 9, 2012 8:41 AM
  • I disabled USB legacy mode in the bios and enabled UEFI. For me this works now. No problems anymore.

    Maybe this could help you.

    Regards,

    Andre


    P.S. I have an ASUS K73S model.
    Friday, November 9, 2012 10:21 PM
  • Updating firmware and driver for Renesas USB 3.0 Host Controller fixed the problem for me.
    Sunday, November 11, 2012 1:03 PM
  • Same exact problem. Mine is Asus U41SV notebook.
    Sunday, November 11, 2012 2:30 PM
  • I think this suggestion solved the problem for me.  I disabled USB legacy mode yesterday and went through 6 reboots without the problem appearing again which is pretty much a record.  

    Thanks Andre.    

    Sunday, November 11, 2012 7:26 PM
  • Disabling legacy USB also worked for me. The last two reboots went well....

    • Edited by ruibastos Monday, November 12, 2012 10:29 AM
    Monday, November 12, 2012 10:29 AM
  • Any of you experiencing random system lockups?

    You never know it may be related cause one time it locked up when re-enabling one of the controllers. Could be coincidence, could be the controllers cause the lockups...

    Wednesday, November 14, 2012 7:53 PM
  • Updating firmware and driver for Renesas USB 3.0 Host Controller fixed the problem for me.

    Too fast.

    Problem is not solved. 

    But in opposite to previous solutions enabling USB legacy mode seems to fix it for me. Strange.

    Thursday, November 15, 2012 10:20 AM
  • Exact same issue with an ASUS K53SV: devices sometimes fail to start at boot time.

    The chipset is an Intel Series 6 Express, model HM65.

    Restarting fixes the issue

    Friday, November 16, 2012 9:47 AM
  • Same problem ASUS N55SL..

    Disable the usb legacy seems to be the only solution? Still work?

    i've tried to install the chipset utility from asus and worked for a while..but after a couple of day the problem reappear..

    Saturday, November 17, 2012 1:56 PM
  • Same problem here on Asus N53SV laptop, strangely problem only started after re installing win 8.

    Disabled legacy USB support seems to be working for 5+ restarts.

    What are the implications of disabling legacy USB? Is this a long term fix?

    Thursday, November 22, 2012 11:21 PM
  • Not an option in my BIOS, there is only enabled and disabled.
    Thursday, November 22, 2012 11:43 PM
  • I have the same problem and I have a Dell Inspiron and neather Dell nor Microsoft give a solution :/
    Saturday, November 24, 2012 12:00 AM
  • I'm going to send a report to Intel, as all but 2 of you seem to have the HM65 Express chipset.

    The good thing is that someone HAS to fix it, either MS or Intel. This because thoshiba offers an official (by toshiba supported) Windows 8 upgrade for sjm78's P750. If even 1 customer buys the upgrade they have to fix it, and then it would be fixed for all of us.

    Also interesting: the chipset inf update utility can't be downloaded anymore. I have the latest one for our chipset (9.3.0.1019 for Win7) and since then only desktop versions are available and the mobile ones disappeared from the site.

    But still that's only and inf updater, the real driver used for all chipset components as shown in device manager still dates from 2006 (Vista era).

    • Edited by Stannieman Thursday, November 29, 2012 2:14 PM
    Thursday, November 29, 2012 2:06 PM
  • Hi!

    I figured out the following solutions, for this problem:

    # the workaround way:

    Create a scheduled task to restart the defined device (PCI\...) with the devcon.exe at every log in event. (The in-built Task Scheduer was the only way to use the devcon.exe with elevated mode, without UAC message).

    i.e: C:\devcon.exe restart "@PCI\VEN_8086&DEV_1C26&SUBSYS_04A91028&REV_04\3&11583659&0&E8"

    hint:
    - devcon.exe for 64-bit system on the official MS site is wrong, thats for IA64...google for the x64/AMD64 version!
    - for device id -> Control Panel / Device Manager /USB controllers/...1C26 /Properties/Details/Hardware ids

    # my final solution:

    I spotted today a lot of error in my event log, so I started investigated the reason...I find this topic  techsupportforum com /forums/f217/usb-devices-not-loading-in-device-manager-647213 html

    So, I deleted the mpfilt.sys from SysWOW64 and the registry, and I can disabled the schedued workaround task.... :) You find the details through the links.

    Sunday, December 2, 2012 8:49 AM
  • Same problem on Asus X73S...
    Sunday, December 2, 2012 6:12 PM
  • Hi!

    I figured out the following solutions, for this problem:

    # the workaround way:

    Create a scheduled task to restart the defined device (PCI\...) with the devcon.exe at every log in event. (The in-built Task Scheduer was the only way to use the devcon.exe with elevated mode, without UAC message).

    i.e: C:\devcon.exe restart "@PCI\VEN_8086&DEV_1C26&SUBSYS_04A91028&REV_04\3&11583659&0&E8"

    hint:
    - devcon.exe for 64-bit system on the official MS site is wrong, thats for IA64...google for the x64/AMD64 version!
    - for device id -> Control Panel / Device Manager /USB controllers/...1C26 /Properties/Details/Hardware ids

    # my final solution:

    I spotted today a lot of error in my event log, so I started investigated the reason...I find this topic  techsupportforum com /forums/f217/usb-devices-not-loading-in-device-manager-647213 html

    So, I deleted the mpfilt.sys from SysWOW64 and the registry, and I can disabled the schedued workaround task.... :) You find the details through the links.

    Does unlocking count as a login? Cause for me it sometimes happens when my pc comes out of hibernate, but I think the system is just locked then and not logged off as all programs are still open.
    Sunday, December 2, 2012 11:46 PM
  • You can set the schedule's start to the unlocking....or both.
    But my advice is, check your event log...maybe you can use my 2nd method.

    Monday, December 3, 2012 5:00 PM
  • I have the same issue Asus N73SV , Windows 8
    Friday, December 7, 2012 3:51 PM
  • Same Problem here.

    ASUS P8P67-M, Windows 8.

    Newest BIOS, newest drivers.

    Thursday, December 13, 2012 11:18 AM
  • Same here. Dell Latitude E6520 . Windows 8 x64, suddenly stopped working. Tried the devcon fix, and latest intel drivers but doesn't fix the issue/wont install. Anybody any other ideas?
    Tuesday, December 18, 2012 10:57 PM
  • Same problem with win 8 x64 and an ASUS RAMPAGE IV FORMULA

    Setting the USB legacy mode to "Auto" seems to have fixed the problem for me.  5 reboots without a problem. Thanks

    EDIT: came back... Changed to "Disable" now
    Wednesday, December 19, 2012 10:32 AM
  • I am SO glad I found this post...I have the exact same problems...with an ASUS P8P67 LE. And I cannot find any drivers or help from their website. What was bad is I recently rebuilt my PC, just in the event something was corrupted and it made this fail and I forgot to reenable remote desktop (my only way to get in and fix my PC when this happens)...so the last time this happened, I couldn't get into my PC, even with a PS/2 keyboard or mouse. I went away on a two day trip, came back and it was working again, so I reenabled remote desktop. This morning, it happened again. So, going to try to see if any of these suggestions will work.

    Thanks!
    Brian

    Wednesday, December 19, 2012 2:36 PM
  • I think ASUS has to react! Feel free to retweet this to get things done: http://bit.ly/Ufh8iy

    Saturday, December 22, 2012 5:09 PM
  • Same thing here Samsung 7 Series Slate 700t, Happens both in Win7 SP1 (MS Signature install) and Win 8 RTM
    Thursday, December 27, 2012 2:01 PM
  • Same for me with an ASUS G74sx...

    what is asus doing....?

    Friday, December 28, 2012 9:45 AM
  • Same Problem on Asus U36SD Notebook.

    Saturday, December 29, 2012 12:28 PM
  • Same thing with ASUS N53SV. Tried updating the drivers, using the auto-update feature from Intel and it still comes up. I switched the Legacy USB to Disabled and so far it's worked. I'll let you know if that breaks again. 
    Saturday, December 29, 2012 6:46 PM
  • Hi.

    For all of you about them yellow bangs you get in device manager with the Intel drivers from may be installing Windows 8 incompatible USB 3.0 drivers from i.e. Fresco Logic on for instance a pré Ivy Asus system ...

    As I wrote somewhere above - for any of you having a USB 3.0 system not based on native support from Intel (i.e. you have a pré Ivy based PC with 3rd party support for 1 or more USB 3.0 ports) - make sure you have compatible drivers. I.e. for the Fresco Logic FL-1000 chip used in some cases by i.e. ASUS.

    I still use 3.5.42.0 release from Fresco Logic - it has worked for me with Windows 8 for half a year now - without yellow bangs in device manger - providing USB 3.0 connectivity (without falling back to USB 2.0 speed) - and that was the result of this test during pre-release: http://social.technet.microsoft.com/Forums/en-AU/w8itproinstall/thread/2f28c816-19e8-4f13-913f-fe98f588730e

    Please write back if you find any updated drivers from Fresco Logic - that works btw. 3.5.42.0 worked well for me and still does. No yellow bangs. I did a custom Asus U36SD (because of the almost ultra thin profile + CPU + Price + SATA6 connector) which I opened and threw in an Intel SATAIII SSD 520 series. Nice piece of equipment for April 2012 - except for that Fresco Logic driver deal thing. But pré Ivy. My laptop burned - so could not wait a few weeks for Ivy at the time.

    BTW I did a post a couple of months later informing again on this great issue with USB 3.0 in general http://social.technet.microsoft.com/Forums/en-US/w8itprohardware/thread/4242d987-3864-482a-a0bb-f58bd7d4ab8f

    - but concerned with peripherals --- remember to update USB 3.0 firmware in chips if you really want USB 3.0 in some cases still. Especially if your USB 3.0 peripherals are from 2012 and before. I found firmware updates for most. They never did it before may be - because Windows did not have USB 3.0 support. Suddenly they all got busy making sure the USB 3.0 performance was actually there - and not just faillback to USB 2.0 (you would not notice that a USB 2.0 connector would you - but on a USB 3.0 expecting faster performance you would). For instance other USB 3.0 firmware found in i.e. many USB 3.0 hubs include Renesas - they put an update out too around june to update the software inside their electronics. Some HD cases with certain chips are also notorious for giving problems - however widespread because of Price (but fails to work correctly with USB 3.0 ... which sets you back to USB 2.0 ... i.e. USB 3.0 spec has automated fallback to USB 2.0 when device i.e. fails to do USB 3.0. Part of error handling ... so test your speeds with 2012 and previous USB 3.0 equipment ... but guess problem goes away now with USB 3.0 becoming mainstream for real)




    Monday, December 31, 2012 10:38 AM
  • Hi...

    Same issue on Asus P8 H61M LE Mobo( Bios 4401) on Windows 8 pro X64, sometimes one Usb port stopped Working Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D" Un-installing and Re-installing device usually fix tat or i have to restart the system, and Sometimes My Mouse and Keyboard Doesn't work after boot(Cold Boot) No Cursor at Modern UI screen so i have to restart the system, now i disabled USB Legacy Mode in Bios So far Working good, I have latest Chipset driver installed, i saw this problem  on Windows 7 X64 too, i think this issue is affecting to those who have Asus Board or May be with Intel 6 Series users Who Knows, Asus intentionally dropped Windows 8 support for some Motherboards,  Asus Provided Windows 8 Compatible bios for Some Mobo's(Improve compatibility with Windows 8 OS.) It's Business trick to sell new Motherboards, i have emailed Asus they told me to install latest bios and chipset drivers tat's all.....:(

    Saturday, January 26, 2013 4:43 AM
  • Could you please give a bit more detail on exactly how you code this in task scheduler? Option 1.

    Option 2 leads me off course. as i have nether file "mpfilt.sys or mpfilter.sys" any where on any of my drives, and most certainly not located in my SysyWOW64 folder. I am also unable to locate any mention of it in regedit.

    Sadly I'm unfamiliar with task scheduler. Since the days of XP I avoided it.  (But I'm a Fast Learner)

    If I understand option 1 correctly, for me, it would look like this:

    C:\devcon.exe restart "@PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05"

    &

    C:\devcon.exe restart "@PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05"

    I am unsure if I would need to include the ("")? how would i set this to occur at each login event?

    Side notes:

    I'm using windows 8 Pro x64 with media center, on a desktop, that I built, IE: ASUS "P8H61-M LE CSM" Mother Board.  This issue never occurred in windows 7 ultimate x64. Only after I added the Media Center pack to windows 8 did this issue begin.

    This issue is quite a bother because when it occurs It leave me with no mouse, keyboard or cursor to navigate past login. So it becomes quite a challenge. I am only able to over-come this using teamviewer7 to do an unattended remote login.

    Any and all assistance is GREATLY Appreciated.


    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER


    Saturday, February 2, 2013 3:43 AM
  • If you are having chipset problems, then it should be obvious that your machine is not going to be compatible with Windows 8.

    One way to graunch the problem is to install the original OS and then install 8 on top of it as an upgrade. This will pick up old drivers and update ones that are known in the distribution.


    Windows MVP, XP, Vista, 7 and 8. More people have climbed Everest than having 3 MVP's on the wall.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    Don't you think that's just a wee bit premature.

    Windows 8 has worked flawless on my system for the past 2 months. the issue only began after installing media center pack.

    & as an update to my original question, I was able to setup the task scheduler to run as described by ConditionOne above in suggestion option 1.

    "

    Create a scheduled task to restart the defined device (PCI\...) with the devcon.exe at every log in event. (The in-built Task Scheduer was the only way to use the devcon.exe with elevated mode, without UAC message).

    i.e: C:\devcon.exe restart "@PCI\VEN_8086&DEV_1C26&SUBSYS_04A91028&REV_04\3&11583659&0&E8"

    hint:
    - devcon.exe for 64-bit system on the official MS site is wrong, thats for IA64...google for the x64/AMD64 version!
    - for device id -> Control Panel / Device Manager /USB controllers/...1C26 /Properties/Details/Hardware ids

    "

    I'll do a few more boot cycles to test further, and drop back by to update with the results, but it seems all is well so far.

    Below I'll past the contents of the .xml file I exported from task scheduler for this task which i labeled " disable and restart usb hubs at login.xml ":

     

     

    2013-02-01T23:06:07.7774297

    STEVE_O-PC\STEVE_O

    device id -> Control Panel / Device Manager /USB controllers/...1C26 /Properties/Details/Hardware ids

     

     

     

    true

     

     

     

     

    STEVE_O-PC\STEVE_O

    Password

    HighestAvailable

     

     

     

    IgnoreNew

    false

    true

    true

    false

    false

     

    true

    false

     

    true

    true

    false

    false

    false

    false

    false

    PT1H

    7

     

     

     

    C:\devcon.exe

    restart "PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05

     

     

    C:\devcon.exe

    restart "PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05

     

     

     


    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER


    Saturday, February 2, 2013 5:29 AM
  • I should probably make note for anyone else having this similar issues as mine. IE ( all usb hubs effected and no keyboard or mouse available as a result)

    I set the trigger to be "system startup" and not "user login", that way each time the system boots I'll have usb support prior to login.

    PS.. once your in, its a good idea to run NETPLWIZ and setup auto login. IE.. (win(key)+ R) then "netplwiz". Uncheck the box beside " Users must enter a username and password to use this computer".

    PSS... it is important to remember that this is just a work-around and as soon as MS or Intel comes out with a driver update to replace the .INF update you should download it and apply it ASAP.


    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER

    Saturday, February 2, 2013 5:41 AM
  • Its working very well now after a few more tweeks.

    Note: leave off the ( @ ) symbol unless your Hardware ID has it in the strong-name.

    and only include a single (") symbol at the beginning of the Hardware ID. after (C:/Devcon.exe)

    IE... everything should look like this for windows 8 pro x64 .....:

    ^^^

    • General: Name = (give it a name), I suggest "disable and restart usb hubs at startup"

                : Description = (Give it a Description), I suggest "device id -> Control Panel / Device Manager /USB controllers/...1C26 /Properties/Details/Hardware ids" without the Quotations.

    • Trigger: (select) Begin the Task = At startup     ("Below it should say No additional setting required" Make sure no boxes are checked except "enabled")
    • Actions: (select) Start a program = (under) Program/Script:= C:\devcon.exe (now under) Add Argument = restart "PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05 

    Repeat and add additional actions + argument for second USB Hub)  IE:...

    • Actions: (select) Start a program = (under) Program/Script:= C:\devcon.exe (now under) Add Argument = restart "PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05
    • Conditions: (Make Sure NO boxes are check-marked)
    • Settings: ( Add a Check Mark in boxes beside) = :

    "Allow task to be run on demand"

    "Stop the task if it runs longer than:" (select) = 1 hour

    "If the running task does not end when requested, force it to stop"

    (select below) "Do not start a new instance"

    ^^^



    Saturday, February 2, 2013 6:49 PM
  • here are a few links to download  the version of devcon.exe that works under Windows 8 pro x64

    1. http://techlikes.com/2010/09/25/devcon-problem-in-windows-7-solved.html
    2. https://dl.dropbox.com/u/36101099/devcon.exe

    here is a direct link to download "Universal Extractor v1.6.1" you will need this tool if you chose to use the 1st dl link for devcon.exe and extract it from the WDK yourself. ( "WinRar" and "7zip" will not extract this tool from the .MSI correctly.) you must use "Universal Extractor v1.6.1" or another extractor tool capable of extracting from .iso to .msi to.msi still in the correct .msi format ( this is why I gave the 2nd link. (direct link to downlaod the Pre-Extracted Windows 8 pro x64 compatible version of Devcon.exe)

    1. http://dl.dropbox.com/u/36101099/uniextract161.exe
    2. http://filehippo.com/download_universal_extractor/

    No mater the method you chose for download devcon.exe (exaction method or not). You must place devcon.exe in your C:/ root directory...    IE.. open my computer and select "C:" drive. then past "devcon.exe" there. It can not be left in "downloads". (Optionally) I also suggest placing a copy of devcon.exe in "C:/Windows/System32" and in "C:/Windows/SysWOW64" . This way when you open an elevated command prompt (IE.. With Administrator Privileges) you will be able to type "devcon.exe help" this may aid in Troubleshooting if necessary.

    Additional notes: You do not need to install or run devcon.exe after you extract or download it. (This will only open a CMD-prompt window for a second and then it will close again, this is because no command or syntax would have been associated with the command upon it being ran/clicked.)

    Happy Fixing.....

    I make No Guarantees, and of course this is at your own risk. This is how I accomplished it myself.


    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER

    Saturday, February 2, 2013 8:00 PM
  • If you are having chipset problems, then it should be obvious that your machine is not going to be compatible with Windows 8.

    One way to graunch the problem is to install the original OS and then install 8 on top of it as an upgrade. This will pick up old drivers and update ones that are known in the distribution.


    Windows MVP, XP, Vista, 7 and 8. More people have climbed Everest than having 3 MVP's on the wall.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

    I might like to mention as-well, that this is an upgraded version, (from Windows 7 Ultimate x64 to Windows 8 Pro x64) issue began after adding Windows Media Center Pack / "feature" and then only after several reboots.

    Additional resources@:

     http://support.microsoft.com/kb/311272

    http://www.techsupportforum.com/forums/f217/usb-devices-not-loading-in-device-manager-647213.html


    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER

    Saturday, February 2, 2013 8:13 PM
  • Hi...

    Same issue on Asus P8 H61M LE Mobo( Bios 4401) on Windows 8 pro X64, sometimes one Usb port stopped Working Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D" Un-installing and Re-installing device usually fix tat or i have to restart the system, and Sometimes My Mouse and Keyboard Doesn't work after boot(Cold Boot) No Cursor at Modern UI screen so i have to restart the system, now i disabled USB Legacy Mode in Bios So far Working good, I have latest Chipset driver installed, i saw this problem  on Windows 7 X64 too, i think this issue is affecting to those who have Asus Board or May be with Intel 6 Series users Who Knows, Asus intentionally dropped Windows 8 support for some Motherboards,  Asus Provided Windows 8 Compatible bios for Some Mobo's(Improve compatibility with Windows 8 OS.) It's Business trick to sell new Motherboards, i have emailed Asus they told me to install latest bios and chipset drivers tat's all.....:(

    Hi XG2013 could you please give an update on the status of your issue described above.

    If you are still dealing with the issue using ConditionOne's suggestion for a workaround will do the trick.

    At-least until MS or Intel come out with a (non-INF) updated driver for the Intel 6 series Chipset.



    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER

    Wednesday, February 6, 2013 3:20 AM
  • I'm having what appears to be the same problem with a desktop pc based on an Asus motherboard with Intel H67 Express chipset (Asus V7-P8H67E barebone).
    Randomly neither mouse nor keyboard (both USB) are functional after booting, rendering it really difficult to troubleshoot the problem. I've tried various workarounds/solutions I found on the web (disabling USB legacy support in BIOS, connecting a PS/2 mouse or keyboard) but none of them work. Sometimes if I leave the pc on for a while and then connect a second mouse to another USB port, that second mouse works, other times that workaround doesn't work either. One time when the second mouse workaround worked I discovered that in device manager one of the USB controllers as described above by the topic starter has an exclamation mark next to it, and in the properties window it is stated that Windows has stopped the device because it isn't working properly. Disabling and then reenabling the device seems to temporarily cure the problem. But of course I can only do that if I'm able to get into device manager. When neither keyboard nor mouse work I'm not even able to get into safe mode, probably because not even the F8 key works during bootup.
    There's obviously a bug somewhere. From what I read above, the common elements are the Intel chipset and the Asus brand of motherboard...
    Wednesday, February 6, 2013 8:10 PM
  • Hi...

    I think it's fixed temporarily, i have disabled USB Legacy Mode seems fixed now, who knows Asus have to release a Fix or Intel....:)

    Thursday, February 7, 2013 3:16 PM
  • Hi...

    I think it's fixed temporarily, i have disabled USB Legacy Mode seems fixed now, who knows Asus have to release a Fix or Intel....:)

    Tried the same, but nothing changes. It's strange because it happens after a cold start (i.e. first time i turn on the pc in the morning) but if i shut down and turn it on after some hours of use, the problem does not appear.

    I have a P7H55D-M EVO

    Thursday, February 21, 2013 1:51 PM
  • have you made the scheduled task?

    its an easy temp fix

    (side Note:) I believe this issue was related to ASUS ai suite II ... atlease in my case..

    I dont have native USB3.0 and at an eralyer point i installed an asus update that helped my USB2.0 talk to 3.0 devices faster.

    i removed all that crap and the drivers for that crap then reinstalled the correct chipset again re-flashed bios and re optimized settings. and because i like to be able to see my CPU temps from the OS i reinstalled the ASUS ai Suite II and just stayed away form any thing to do with USB3.0 and now i have disabled the scheduled task and just ran it normal ... Have not had an issue in 14 days and countless reboots and cold starts.

    Oh and my Write speed to USB3.0 devices has increased!!!! .... from 34Mb/sec to 40+ Mb/sec    imagine THAT!!!!!!!!!!!!!!

    If thats not enough speed or too much to do, then just do this BUY 1 x SYBA USB 3.0 2-port PCI-e Controller Card, VLI VL80x Chipset, with On-board 20-pin HeModel SD-PEX20122 its only $20 minus a Promo code makes it $16.68 after tax US of-course. oh and theres free shipping.... Mine should be here later today....

    and you can use it to enable USB3.0 ports on front of a new case so__ Upgrade-able?__ Yes Sir....

    If you have money and time ... Just BUY a new MOBO ...., ASUS is Still the Best ( all exceptions to EVGA Classified Boards)

    EVGA Classified SR-X 270-SE-W888-KR LGA 2011 Intel C606 SATA 6Gb/s USB 3.0 HPTX Intel Motherboard


    Sincerely, YOUR_FRIENDLY_BLS_SERVICE_PROVIDER

    Thursday, February 21, 2013 2:51 PM
  •  Try to find this parameters  "LowerFilters" and "UpperFilters" in Registry
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} 

    and delete them.

    It helps me with the same problem!

      P.S. Sorry for my english, I'm from Russia
    Saturday, March 9, 2013 7:25 PM
  • Hi guys,

    I've had the exact same problems. Running ASUS P67P8 motherboard with the P67 intel chipset, I am getting the same errors and have been using hours and hours trying to solve the problem with the USB hardware being disabled and "blocked from starting because it is known to have problems with Windows (Code 48)" .. 

    Anyway, tried following some of the ideas and tips here; changing legacy USB settings in BIOS, trying the devcon trick etc etc, nothing worked. Totally frustrated and almost giving up thinking I'll buy a PCI card with USB ports on it tomorrow .. I did some more headless random hit-n-miss googling, and found an advice that went with installing ASUS AI Charger ..

    I was like .. what? But gave it a go, installed it, restarted .. and low and behold, my USB mouse and webcam came right up.

    TLDR; Install ASUS AI Charger worked for me. http://event.asus.com/mb/2010/ai_charger/

    Wednesday, March 13, 2013 11:43 PM

  • 7 months and still nothing from microsoft, intel and asus. Shame on you.
    Tuesday, April 2, 2013 9:32 AM
  • I have the same problem. All updated drivers, the system is brand new on my laptop.

    It works fine in the beginning, then just quits. The device manager shows the keyboard and mouse connected to the USB ports, but after 15 to 20 minutes, they stop working, and the device manager can no longer see them.
    The computer is a brand new laptop, acer V3, i5-3210M 8GB, Win8 64bit.

    There are loads and loads of people encountering the same problem for the last several months, but I haven't found any solution, just complaints. I assume that this isn't a compatibility issue, cuz Win8 can see the devices in the beginning, and they work fine for a while. 

    Considering the number of people with this problem, it really seems that there should be a solution already? 

    Saturday, April 6, 2013 9:10 AM
  • I have the same problem. All updated drivers, the system is brand new on my laptop.

    It works fine in the beginning, then just quits. The device manager shows the keyboard and mouse connected to the USB ports, but after 15 to 20 minutes, they stop working, and the device manager can no longer see them.
    The computer is a brand new laptop, acer V3, i5-3210M 8GB, Win8 64bit.

    There are loads and loads of people encountering the same problem for the last several months, but I haven't found any solution, just complaints. I assume that this isn't a compatibility issue, cuz Win8 can see the devices in the beginning, and they work fine for a while. 

    Considering the number of people with this problem, it really seems that there should be a solution already? 

    Sheesh...talk about a hijacked thread...It is better to start a new thread(post) with your specific problem explained with the specific hardware\software being used to get a better response and hopefully a solution.

    @FrustratedWithWin8

    You have not specified any hardware information-a gazillion keyboards and mice out there and 20 or so versions of the Acer V3-so how can I help?

    There are USB 2.0 and USB 3.0 ports, most likely on the Acer. Read the User's Guide, identify and connect to the USB 2.0 ports with the keyboard and mouse.

    Does the keyboard and mouse manufacturer provide Windows 8 drivers? The KB & M may not be Win 8 compatible.

    Saturday, April 6, 2013 12:16 PM
  • I've posted another tweet, this time for intel: https://twitter.com/SORGEAS/status/330977241771167744 ... Don't hesitate to share!
    Sunday, May 5, 2013 9:33 AM
  • I’m on an Asus N73SV (Intel Core i7 2630QM 2GHz, Mobile Intel HM65 Express Chipset) and approximately every 20 start up’s the Intel USB 2.0 drivers crashes. When I start the laptop they are already not working. Then I need to uninstall all Intel USB-controllers in ‘Device Manager’, restart and then it works fine. After something like 20 times rebooting the laptop I got it back.

    Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

    Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

    When the USB-drivers don’t work, the second controller ‘1C26’  shows a yellow triangle warning sign.

    I didn’t have this problem on Windows 7. 

    Friday, May 24, 2013 3:01 PM
  • HiJacked?? This is a common fault with a windows driver by the looks of it to me.
    I use HP hardware, z210 workstations that all display this common fault with windows 8 - This is a supported OS by the manufacturer for this hardware. Seems we need a fix for a bad driver, or faulty firmware code.

    HP Z210 Workstation
    Xeon E3-1240
    16GB DDR3
    Windows 8 Enterprise 64bit

    Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

    Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26


    Event writen to the system event:

    The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.

    Event ID: 219

    Source: Kernal-PNP

    I am about to look for a USB legacy mode that I can disable, if there is one I will see what result I get and post back.

    Tuesday, May 28, 2013 1:54 AM
  • HI ALL!!
    I had placed a HP support request for My HP Z210 series workstations with this USB controller and went through the support process.

    Tech came onsite, we discussed this issue, I showed him this post along with an HP forum and Intel forum post and he agreed that this is a driver issue. So, after a long discussion with his tech center, they advised that a hardware replacement was out of the question and that also, as the machines are supported for Windows 8 that they would get back to me.

    So, it looks as if we have got somewhere. This won't be a quick fix, but I will advise as I know anything.

    Thanks,

    Friday, May 31, 2013 1:51 AM
  • HI guys,

    i have ASUS G74SX witn WIN8Pro and the same problems but I have new investigation solution.

    I read in another forum that the problem occurs when you have installed Hyper-v on Win8.

    Well for me this was the cause sure so I have solved simple unistalling hyper-v !!!

    I didn't trie the bios solution to disable legacy usb.

    Now I need hyper-v so I first disbale the legacy usb into my bios (I will go to find) and after I will install hyper-v and see what happen.

    Did you have hyper-v installed ?


    • Edited by Faber2010 Sunday, June 2, 2013 1:19 PM
    Sunday, June 2, 2013 1:18 PM
  • I've just received a call back from HP and they have advised that the "FIX" is to install Windows 7 and that they are closing my case. I feel sorry for the authorised service centre who had to relay this information as it is a real cop-out. Now, as for having Hyper-V enabled, I believe my DEVs with this issue will have it enabled and the ones who do not have it enabled are not experiencing the issue. I will do some more testing - But once I am back from holiday :)
    Monday, June 3, 2013 10:42 PM
  • Hi,

    i have a Asus n43sl with 2nd generation i7 and i'm having this problem too...

    i saw in intel website that they released the 9.4 version of the intel chipset for windows 8. Can anyone verify if this is for notebook chipset, or this is for desktop chipset ?

    here:

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&keyword=h65&lang=eng

    regards...

    Tuesday, June 4, 2013 10:21 AM
  • Hi,

    i have a Asus n43sl with 2nd generation i7 and i'm having this problem too...

    i saw in intel website that they released the 9.4 version of the intel chipset for windows 8. Can anyone verify if this is for notebook chipset, or this is for desktop chipset ?

    here:

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&keyword=h65&lang=eng

    regards...


    I threw this installer on my hp dv7t-7300 QE with the Intel(R) 7 Series/C216 Chipset Family that's experiencing this same problem but it didn't appear to update anything and it specifically says it does NOT update USB so I don't think it's a viable solution although if anyone else finds otherwise I'd love to know.

    Grant K. Smith A+, Network+, MCP x 2, BSIT/VC, MIS Software Engineer

    Wednesday, June 5, 2013 1:51 AM
  • I've just received a call back from HP and they have advised that the "FIX" is to install Windows 7 and that they are closing my case. I feel sorry for the authorised service centre who had to relay this information as it is a real cop-out. Now, as for having Hyper-V enabled, I believe my DEVs with this issue will have it enabled and the ones who do not have it enabled are not experiencing the issue. I will do some more testing - But once I am back from holiday :)
    So far so good - It looks like Hyper-V may be the issue - I am not holding my breath at this stage - But i would almost say that this is the cause as I have had no complaints since.
    Wednesday, June 19, 2013 2:13 AM
  • I've just received a call back from HP and they have advised that the "FIX" is to install Windows 7 and that they are closing my case. I feel sorry for the authorised service centre who had to relay this information as it is a real cop-out. Now, as for having Hyper-V enabled, I believe my DEVs with this issue will have it enabled and the ones who do not have it enabled are not experiencing the issue. I will do some more testing - But once I am back from holiday :)

    So far so good - It looks like Hyper-V may be the issue - I am not holding my breath at this stage - But i would almost say that this is the cause as I have had no complaints since.
    So - Removing Hyper-V has resolved the issue. Wondering I if should be pursuing Microsoft for a fix or if I should pursue HP/Intel.
    Sunday, June 23, 2013 9:20 PM
  • I've just received a call back from HP and they have advised that the "FIX" is to install Windows 7 and that they are closing my case. I feel sorry for the authorised service centre who had to relay this information as it is a real cop-out. Now, as for having Hyper-V enabled, I believe my DEVs with this issue will have it enabled and the ones who do not have it enabled are not experiencing the issue. I will do some more testing - But once I am back from holiday :)

    So far so good - It looks like Hyper-V may be the issue - I am not holding my breath at this stage - But i would almost say that this is the cause as I have had no complaints since.

    So - Removing Hyper-V has resolved the issue. Wondering I if should be pursuing Microsoft for a fix or if I should pursue HP/Intel.

    So I have had this issue in Win8 since I installed it, and even more severly in the 8.1 preview (upgraded to 8.1 not clean install). I removed Hyper V and zero problems since.

    This is using a Dell Vostro 260 Intel H61 chipset. USB Controller is reported as C200.
    Tuesday, July 16, 2013 4:55 PM
  • I have found with Hyper-V enabled to avoid the driver crash - SHUTDOWN - DO NOT RESTART.

    A restart causes the a quick post as opposed to a full hardware initialization and the issue doesn't arise.

    This is now less of a major bug and more of an annoyance.

    Thursday, July 18, 2013 3:47 AM
  • After several months it happened once again last week. Seems the issue slowly went smaller to the point where it happens only a couple of times a year. This has indeed made it less of a major bug.

    Small point to notice is that I never had hyper-v enabled.

    Maybe this is related? http://forums.mydigitallife.info/threads/48922-Windows-8-1-USB-Polling-(Maybe-reason-for-mouse-lag-too)

    Monday, October 7, 2013 11:19 AM
  • Take a look at your USB3 controller - guess that is a Fresco Logic Controller?

    If so, You should replace the CM_DEVCAP_REMOVABLE flag with the CM_DEVCAP_SURPRISEREMOVALOK for the device capabilities of the Fresco Logic device (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1B73&DEV_1000&SUBSYS_10391043&REV_04\...\capabilities)

    For details on how to do that look at my post here: http://social.technet.microsoft.com/Forums/windows/en-US/a3748df9-18bf-48b7-a834-a99c9de84e3b/2-problems-after-updating-to-windows-81?forum=w8itprohardware&prof=required

    ASUS found it nessecary to do this. No more yellow bangs.

    During any of the Win8 previews this also happened to make the controller work correctly.

    If not, the Fresco Logic device will for some reason put down the Intel ... USB Enhanced Host Controller with yellow bangs.

    Tuesday, December 3, 2013 11:02 AM
  • hi, i have same issue:

    • Laptop: Asus N53S
    • OS: windows 8.1
    • USB port:Intel(R) Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    • Driver version:6.3.9600.16384
    • Hardware IDs: PCI\VEN_8086&DEV_1C26&SUBSYS_11471043&REV_05
      PCI\VEN_8086&DEV_1C26&SUBSYS_11471043
      PCI\VEN_8086&DEV_1C26&CC_0C0320
      PCI\VEN_8086&DEV_1C26&CC_0C03

    after sleep or shut down: does not work.

    i have to manually uninstall it and search for hardware change again then it works.

    it says: "Windows has stopped this device because it has reported problems. (Code 43)"

    Sunday, March 9, 2014 3:17 AM
  • I have exactly same issue on my Asus N73SM with Windows 8.1.

    Windows 7 works fine with this chipset, but when I installed Windows 8.1, I have to go device manager and disable/enable Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 after each reboot

    Friday, March 28, 2014 1:23 PM
  • Same problem to me on Windows 8.1.

    Curiously, the same machine I have another disk with the same Windows and the problem has not yet appeared.

    The driver version is the same version of Windows (6.3.9600.16384). That explains why I have not found how to update it.

    In the events log of the problematic driver (in portuguese):

    O dispositivo PCI\VEN_8086&DEV_1C26&SUBSYS_50061458&REV_05\3&11583659&0&E8 teve um problema ao iniciar.
    
    Nome do Driver: usbport.inf
    Guid da Classe: {36FC9E60-C465-11CF-8056-444553540000}
    Serviço: usbehci
    Filtros Inferiores: 
    Filtros Superiores: 
    Problema: 0xA
    Status: 0x0
    

    Says that driver had a problem starting. But call attention to the service name (usbehci).

    As someone suggested, I disabled USB legacy mode and enabled UEFI, but not solved.

    Still not changed anything related to the EHCI (do not know if it has).

    Saturday, August 16, 2014 9:13 PM
  • I went to intel and installed a updated version of my chipset drivers and i noticed windows 8.1 are STILL using their drivers rather than intels ones.

    What i done to fix this problem:

    1. Go to control panel

    2. Find Device manager

    3.Find the intel***usb controller 1c***

    4. right click - update driver

    5. click browse my computer for software

    6.Let me pick from a list of drivers

    7. select the intel version then click next.

    Your welcome

    Sunday, August 24, 2014 1:39 PM
  • Thanks greenred2004 ... you save my day !

    Exact same issue with an ASUS K43e: devices sometimes fail to start at boot time.

    The chipset is an Intel Series 6, Uninstalling and rescanning for devices also works as a workaround for me.


    Friday, August 29, 2014 4:48 AM
  • I disabled USB legacy mode in the bios and enabled UEFI. For me this works now. No problems anymore.

    Maybe this could help you.

    Regards,

    Andre


    P.S. I have an ASUS K73S model.

    This was the solution for me too in my ASUS N53SV

    Thanks Andre!!!

    Tuesday, September 9, 2014 1:14 PM
  • Hello,

    Judging by the replies in this topic, most people have these issues on an Asus laptop of some kind. For me none of the mentioned options worked to fix this issue permanently. All fixes were temporary and the problem eventually returned.

    I fixed this issue, in my case on an Asus K53SV laptop, by installing the correct drivers for the integrated Elan touchpad. It happened accidentally, because multi-touch gestures weren't working from the touchpad. I went looking for updated drivers, since Windows 8.1 installed the touchpad with (signed) proprietary drivers. In case of my K53SV there were several options available from the Asus site: http://support.asus.com/download.aspx?SLanguage=en&m=K53SV&os=30

    The latest update (and don't pay attention to the version number!) was the correct driver. I then manually installed these drivers through Device Manager. I also installed the proper USB3.0 drivers from the same site, so it might be a combination of both. Ever since I haven't had any issues and all seems to be fine.

    I hope this helps for anyone searching for a fix to this issue.

    Greets.

    Monday, November 10, 2014 7:14 PM
  • On my Dell E6520, after upgrade to Win 8 from Win 7, both USB drivers showed up with exclamation marks. Disabling / re-enabling the devices did not help. In my case, this was because of the installed "Asus AI Charger" driver. Uninstalling it resolved the issue.

    Intermittent problems may still happen: I'll take a look at disabling legacy USB mode in BIOS for good measure.

    Friday, December 12, 2014 4:30 AM
  • This is ridiculous. Its April 2015 and i have STILL the same problem. Brand new Asus n550jk with SSD. At first it was fine, but for a month - The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000 and cannot login on cold boot. ALWAYS on cold boot. It always works when its second, third or whatever reboot in a row, but after a nignt I cannot log in. 

    Also, will try disabling/enabling legacy USB mode in BIOS .... I hope that someone will SOLVE this problem, ASAP

    Saturday, April 18, 2015 6:27 AM
  • I have had the same issue for years now on my ASUS N53SV.

    It seems to happen randomly on cold boot. It happens to the 1C26 most often.

    Intel 6 series C200 series chipset family usb enhanced host controller 1C2D and 1C26 crash on boot windows 8.1

    A possible related note: I can't seem to get the intel chipset to update from 6.3.9600.17238 to the latest reference 10.0.27 from Intel. Perhaps intel has fixed the issue but the Asus N53SV just doesn't support the reference drivers?

    Intel chipset device software 6.3.9600.17238 to 10.0.27

    Wednesday, June 10, 2015 4:28 PM
  • I have had the same issue for years now on my ASUS G53SW.

    I install windows 10!!!   And i had SAME ISSUE !!!!

    Where Microsoft? Where ASUS???


    And I found that this issue also with hyper-v
    Thursday, July 30, 2015 4:30 AM
  • Another one here where Hyper-V was causing the issue. Had the problem every other boot when running Windows 8.1, just upgraded to Windows 10 and the problem worsened and prompted me to resolve it. Thanks all those that have pointed out the fix.
    Wednesday, August 26, 2015 7:33 AM
  • we have the same issue on Windows 10 with HP Elite 8200 desktops.

    Unfortunately, HP BIOS doesn't offer the functionality to disable USB Legacy Support.

    Does anyone has fixes this issue on HP Desktops ?

    Thursday, October 20, 2016 12:30 PM
  • Congratulations.

    Solution correct for me.

    Thanks a million

    Saturday, November 12, 2016 10:22 PM
  • I have the same problem on my HP Envy 14
    Wednesday, April 5, 2017 5:19 AM