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Canon MP560 Wireless Printer

    Question

  • Hi there,

    i just got myself a new Priner/Scanner/Copy machine from canon and am failing terribly at installing it. It's a Canon PIXMA MP560.

    I want to use the wireless networking capability of the device as a) there is no usb cable provided in the package and dont have one atm ;( b) it's nicer than running around with a usb cable.

    So I followed the instructions to set up the printer which worked flawless. The device connects to my WPA2 protected home network after typing in the passphrase, gets dhcp information and claims to be up and running.

    Following the manual further I installed the software on my Win7 thinkpad via the provided driver-cd.

    However this step always fails upon connecting to the printer. Obviously my Win7 cannot find the printer in the network... at all! I've then tried with the windows built-in network thing from the start menu (start/printers) - same problem. No printer nowhere to be found.

    Interesting phenomenon on network side:

    1) My Win7-Thinkpad is not able to ping the printer
    2) My flatmates Mac is able to ping the printer
    3) My flatmates Mac is unable to ping my Win7 Thinkpad
    4) My iPhones is unable to ping either printer or Win7 Thinkpad, but can ping the flatmates Mac.


    Who can help me to solve this problem? After 2 days of trying to set up this thing I'm really lost AND yet unable to print ;oX

    Thanks!
    Saturday, January 02, 2010 10:44 AM

All replies

  • How do you have your network setup as? Homegroup, Work or Public? Is everything wireless in your nework or is your Thinkpad wired? Are all devices getting their IP addresses via dhcp or does any of them have a static IP assigned? Do you have Network Discovery and File & Print Sharing enabled? Have you turned off turned off any and all firewalls and tried connecting? (since you're not able to ping your Thinkpad)  Can you connect to the internet with your Thinkpad (you didn't mention it so just checking).


    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Saturday, January 02, 2010 4:10 PM
  • Hi andimq,

     

    Can your ThinkPad join the wireless network detected successfully? If so, does the wireless network connection work? You can test the wireless connection on your ThinkPad by accessing web pages or check other network programs.

     

    If the wireless connection on your ThinkPad does not work or the wireless network cannot be detected, please install the latest driver for the network adapter from the manufacturer and see if the issue can be resolved.

     

    Also, you can run the Troubleshooting tool by going to Start -> Control Panel -> Troubleshooting -> Connection to the Internet.  

     

    For more information, please refer to  Setting up a wireless network and Troubleshoot problems finding wireless networks.

     

    However, the wireless connection works properly on the ThinkPad, please refer to this article for troubleshooting: Troubleshoot network printer problems

     

    Hope this helps.

     

    Regards,

    Linda

     

    Tuesday, January 05, 2010 7:32 AM
  • Hi to you two and thanks for the replies.

    First of all:

    I'm online with my Thinkpad under Win7 right now, so yes, I am actually connected to the wireless network and my internet is running. I'll go through your questions step by step so you can see the situation in more detail.

    How do you have your network setup as? Homegroup, Work or Public?
    Right now it's homegroup, tried Work before which didnt change the situation.


    Is everything wireless in your nework or is your Thinkpad wired?
    Everything wireless, not a single wire in this household.

    Are all devices getting their IP addresses via dhcp or does any of them have a static IP assigned?
    My flatmates Mac has a static IP that actually is in a whole different range. My TP got 172.16.42.3, my iPhone got 172.16.42.5, my printer got 172.16.42.4. The Mac got 192.168.1.2

    Do you have Network Discovery and File & Print Sharing enabled?
    Yes.

    Have you turned off turned off any and all firewalls and tried connecting?
    Yes, I tried it with the difference that I could then ping my iPhone from my TP. No difference apart from that. Firewall is back on for now.

    Can you connect to the internet with your Thinkpad (you didn't mention it so just checking).

    Yes, see above.
    Wednesday, January 06, 2010 11:19 AM
  • Your flatmate won't be able to ping anything on the 172.16.x.x address range as those addresses are not routable, they will never see each other.  I will assume you have some kind of router in your residence, if so, can you log into the web interface of it and determine what the ip address of it is?  What is it showing for the default gateway, its IP address. Does your flatmate's machine access the internet through your router or through another device?  Are you using homeplug (since you mention flatmate which is a UK term, we don't use that term in the US). If you can't access the router, can your roommate (the router interface)?  Once your flatmate is on the 172.16.x.x he'll then be able to ping everything on your network   have you restarted the printer after getting it configured?  Its puzzling to me that the Iphone can ping the MAC
    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Wednesday, January 06, 2010 5:44 PM
  • Hi,

    thanks again.

    I can understand your confusion regarding the two ip ranges. It was the same for me until i figured out that actually there are two MACs where I thought it would be just one.

    One is the router which has two network cards, two IPs and supplies two networks: the 192.168.x.x range and the 172.16.x.x range. on the 192-range it is the gateway as 192.168.1.1 and on the 172-range it is the gateway as 172.16.42.1.

    What I find irritating is that these two networks seem to be connected somehow as the MAC with 192.168.1.2 is for some weird reason able to ping the printer on 172.16.42.4.

    However I feel we are kind of losing ourselves in resolving the topology of my home network which I have to admit actually is interesing.

    The fact is that my printer, my Thinkpad, my iPhone and now also my girlfriend's notebook are on the same network in the 172-range.

    Now the interesting part is that none of these devices are able to ping each other, however all of them are able to ping the router (.1).

    Therefore I have the odd feeling that on the 172-range ip isolation might be turned on.

    Could this be a reason?



    PS: I'm not in UK - I'm actually from Germany. And I'm not using homeplug.
    Thursday, January 07, 2010 10:23 AM
  • I'm late to this game but found the thread through google while trying to solve another problem.

    Your network topology is indeed interesting. 

    What kind of router do you have that has two network cards and maps 172 range ip's to the 192 range?

    It is much more likely that the Mac on the 192 network is actually connected to your next-door neighbor  :)  , or that you are somehow mistaken about the Mac being on the 192 range  :(  .

    Anyway, regarding the pinging, you said earlier that you had checked your firewall settings.  I'd recommend checking them again.  Some A-v-p firewalls will prevent even pinging when an outside IP is not recognized.  McAfee in particular.
    Thursday, January 21, 2010 2:25 PM
  • I just recently bought the Canon PIXMA MP560 myslef and also run Windows 7. I have tried for two F'ing days straight trying to get this stupid thing to connect to my D-Link Wireless 802.11g access point with NO LUCK!

    First off, about the D-Link access point, DO NOT PUSH THE WSD button. Do not EVER use the WSD function on anything. It is a total wast of time. It should be banned!

    Now as far as the printer, WHY DIDN"T THEY INCLUDE A USB CORD!!!

    At first I was able to get the printer to connect to the access point. My computer has been using the access point ever since I got it and I have been able to get online no problem (other than another time I accidentally pressed that stupid WSD button). The problem was that Windows 7 wasn't recognizing it... AT ALL. I couldn't ping it or anything.

    After much trial and error I finnally switched the printer over to IPv6 and all of a sudden my computer at least saw it and I was able to ping it. Unfortanatly I was still unsable to add it as a device or a printer or even recognize it. I tried everything, from turning off my firewall, to ajusting safety setting, to setting up local networks, moving it closer to the access point, turning one on before the other, using the stupid software that came with the printer, long story short...

    I JUST WENT OUT TO THE DAMN STORE AND BOUGHT A 14 DOLLAR USB CABLE, I plugged it in and it instantly worked. 

    Thats my solution: Buy a stupid USB cord that should have been included in the first place. 

    Other than that I think this printer is great. Brilliant scan resolution, very fine print quality, simple menu navigation with lots of abundant options, and it is quick.

    My one question is: is this setup issue only happen with Windows 7?

    Tuesday, July 06, 2010 12:45 AM
  • Had the same problem - Windows 7 could't find the MP560. Downloaded the latest driver from my local Canon sites download centre, and wosh - works lika a charm!

    The driver is called mp560swin103ea24.exe - don't know if this is a Norwegian version - you should browse through the Canon downlad centre for you device - on the Norwegian site there was information on Windows versions/driver version.

    Good luck!

    Thursday, July 15, 2010 1:11 PM
  • In order to set wireless printer in Windows 7-based PC, you need to position it in a central location away from metal objects. Now, find out if it a Bluetooth or Wi-Fi as most new printers are equipped with either Bluetooth or Wi-Fi technologies. After, that enables the sharing of your printers by informing computer’s operating system about adding printer to its network. Also, install drivers for the same. Hence, in this way you can set up wireless printer on Windows 7-based system. You can also set up other computer systems in the network for using wireless printer. get more information.......  

    http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Wireless-printing-in-Windows-7/m-p/319811#M14943

     

    Friday, September 10, 2010 6:08 AM
  • Hi andimq,

    Based upon ingarmannen's response, I would recommend using the drivers and tools from Canon's site: http://software.canon-europe.com/products/0010756.asp

    There is a driver, network utility, and scan and print apps.

    Install the driver package then try the add a printer, networked printer wizard.

    Friday, September 10, 2010 10:15 AM
  • My one question is: is this setup issue only happen with Windows 7?


    I am using Windows XP and am having the same problem with my new MG6120. The printer finds the network find but none of the 3 computers in the house can find the printer.
    Wednesday, November 03, 2010 5:48 PM
  • Same here - I am running Windows XP and have just bought a Canon PIXMA MP560 but cannot get it connected (detected anyway, connection is fine) on the wireless network!!

    I am using a BT Homehub 2.0 as the router which is centrally located in the house and broadcasts fine everywhere. My PC, laptops, iPods, iPhone, Samsung mobiles, Wii and PS3 all connect to the network, not a problem. The printer even says it's connected (Connection Status: Active ) yet when I'm finalising the install and doing the 'Printer Detection' stage guess what? It's not detected!! Ever!

    This is p*ssing me right off I've been at it for 3 days now and no luck. I've tried turning off my firewall, giving the printer a dedicated IP address on the router settings page, adding the printer (name, MAC and IP address) to the 'Safe List' in my antivirus settings page (Panda Platinum 2009) but the PC still won't detect the printer and finalise the install.

    Has anyone managed to resolve this?! I wanna go take a bat to it soon (but gonna try the Canon page with the latest drivers etc first!)!

    Sunday, November 28, 2010 5:47 PM
  • In this situation your wireless printer might require a power reset before you print each document. Though the printing activity will take place efficiently you will have to physically go and power the printer to enable it to print. This problem might require you to reload the firmware of the router and set the wireless printer to manual IP address in order to make it work seamlessly no matter how many documents you have to print. Get more information and help for Wireless Printer Problems . Hope this helps you.
    Monday, November 29, 2010 6:28 AM
  • Unfortunately, the installation of the wireless driver requires that the computer be able to detect the wireless printer. If it cannot, the driver will not be installed. The USB driver can be installed if the the printer is connected via the USB cable but this does not help wireless connectivity. The MP560 connected and worked great wirelessly on Windows XP, but fails miserably on Windows 7.
    Monday, February 21, 2011 4:24 PM
  • Finally got my printer connected wirelessly with Windows 7. I used the Microsoft Add a printer app and selected Add a network, wireless or Bluetooth printer. First time through it couldn't find the printer so I selected The printer that I want isn't listed. I then selected Add a printer using a TCP/IP address. I left Device type on Autodetect and typed in the IP address provided by the printer. At that point Windows seemed to pick up right away. I don't know if the print drivers helped or not, seems to be using WSDPrint.sys.

    BTW, I also hooked up a Windows XP machine to the same printer. It found the printer right off so no need to input the IP address.

    Monday, February 21, 2011 8:09 PM
  • I was having a very similar issue.  I installed software and was able to use the Canon MP560 wirelessly on a pc with Vista, however when I attempted to set it up on my pc w/ Windows 7 the software would not detect the printer.  I used the instructions given by stilinbeta and Windows did pick it up.  I am able to print from both Vista and Windows 7 pc's,  however; I figure I need to update the driver from Canon.  I downloaded the latest driver, and saved it to desktop of the Windows 7 pc.   When I click to open it, it takes me thru a setup process as before, and again it cannot find the printer.  So my question is . . Is there a way to update the driver without using the software.  I'm hoping that once the driver is updated, the software will recognize the printer.  Again, I can use the printer, but just wanted to make sure everything is running as it should.
    Sunday, March 06, 2011 10:18 PM
  • I could not connect from any device through the wireless network to my Canon MP560. In my case it was because the printer had a preferred IP address that the wireless router would not provide to it. I fixed this by logging into the router and setting a reserved DHCP lease. This is done by attaching the preferred IP given by the printer to the MAC address given by the printer. This ensures that the printer always gets the IP address that it expects from the router.
    Saturday, June 11, 2011 2:53 PM
  • Hi,

    In order to set wireless printer in Windows 7-based PC, you need to position it in a central location away from metal objects.

    Now, find out if it a Bluetooth or Wi-Fi as most new printers are equipped with either Bluetooth or Wi-Fi technologies.

    After, that enables the sharing of your printers by informing computer’s operating system about adding printer to its network.

    Also, install drivers for the same. Hence, in this way you can set up wireless printer on Windows 7-based system.

    You can also set up other computer systems in the network for using wireless printer.

    check the following video to install wireless printer on windows 7................

    http://www.youtube.com/watch?v=7BH0xzUQxXc

    Hope this helps you to fix your problem.

     


    Email Spam Blocker
    Monday, June 13, 2011 10:31 AM
  • Instead of "Add a printer", choose to "Add a Device". This finds the printer as a fax. In 2 of my 3 computers, the drivers were successfully installed automatically, but in the other, I had to download the drivers from: http://usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mp560#DriversAndSoftware.

    Once the drivers installed, the computer automatically recognized this as a printer.

     

    Good luck!

    • Proposed as answer by Subliminll Wednesday, August 10, 2011 8:39 PM
    Sunday, June 26, 2011 1:59 PM
  • I had a similar problem on my widows 7 (64) machine. I followed the advice of Anudy and my issue was resolved.

     

    I choose "Add device", then connected to the printer with the pin number. It will still not show in the 'devices and printers' windows. I downloaded the driver for my machine, Ran the zip file and after a couple prompts, the software found the printer and installed it. It now shows in 'devices and printers' window. Thanks!

    Ensure before you do the steps above, you have already connected your printer to a wireless access point, and your computer is connected to the same access point. I'm not sure if this is a required step, but that is what I did.
    Wednesday, August 10, 2011 8:39 PM
  • me too I am getting fed up fast, I need to print several things real bad


    SUSAN PICKEL

    • Proposed as answer by Kev123459i343 Thursday, July 12, 2012 12:11 AM
    • Unproposed as answer by Kev123459i343 Thursday, July 12, 2012 12:12 AM
    Friday, June 29, 2012 11:10 AM
  • I could not connect from any device through the wireless network to my Canon MP560. In my case it was because the printer had a preferred IP address that the wireless router would not provide to it. I fixed this by logging into the router and setting a reserved DHCP lease. This is done by attaching the preferred IP given by the printer to the MAC address given by the printer. This ensures that the printer always gets the IP address that it expects from the router.

    This worked for me on vista enterprise os. Many thx. Nothing else had worked, no drivers, no other soon proposed would make it recognise. Once I did the ip binding as suggested, windows recognised eit. Needed a restart of router, laptop and printer and then add printer, opting for tcp ip mode to detect it. Regards Mdc
    Thursday, September 05, 2013 10:18 PM