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Bluetooth Peripheral Device Driver, Blackberry, Windows 7

    Question

  • Hi,

    I am using a Vaio, with Win 7,64 bit. Although it pairs with my Blackberry 9300 (curve 3-G), the connection is terminated the next second. While installing drivers,Vaio indicates that Bluetooth Peripheral Device driver is missing.

    I have tried updating but it hasnt worked.

    The device manager states

    "The drivers for this device are not installed. (Code 28)

    There is no driver selected for the device information set or element.


    To find a driver for this device, click Update Driver."

    I have also been through the other available threads but have not been able to find a solution for this problem.

    Kindly suggest what can be done. thank you

    D.

    Sunday, February 06, 2011 5:05 AM

Answers

  • Hi,

    The drivers for this device are not installed. (Code 28)

    This error means Device drivers for this device have not yet been installed.

    You can refer this article: http://technet.microsoft.com/en-us/library/cc731268(WS.10).aspx

    It is apply for Windows 7 also.

    According to the error message, that seems the issue relate with your driver. Please make sure the driver is compatible with Windows 7.  Also update BIOS to the latest version.

     

    In addition,  you can contact Sony for the Windows 7 driver or further help.

     

    Thank you for your understanding and cooperation.

     

     

    Regards,

    Leo   Huang


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, February 08, 2011 6:58 AM
    Moderator

All replies

  • Hi,

    The drivers for this device are not installed. (Code 28)

    This error means Device drivers for this device have not yet been installed.

    You can refer this article: http://technet.microsoft.com/en-us/library/cc731268(WS.10).aspx

    It is apply for Windows 7 also.

    According to the error message, that seems the issue relate with your driver. Please make sure the driver is compatible with Windows 7.  Also update BIOS to the latest version.

     

    In addition,  you can contact Sony for the Windows 7 driver or further help.

     

    Thank you for your understanding and cooperation.

     

     

    Regards,

    Leo   Huang


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, February 08, 2011 6:58 AM
    Moderator
  • This Is what I did, Reading another forum, this are the steps : Turn on your BT service on your computer, then : 01. Go to the Control Panel, and choose Hardware and Sound 02. Choose Devices and Printers 03. Right clicked the BlackBerry Curve 9300 icon, and choose Properties 04. Click the hardware tabs, then you could see several items that have exclaim (!) marks on them 05. Click one item at a time, then click Properties 06. At the General Settings page, click Change settings 07. Click the Driver page, then click the Update Driver tab 08. Don't choose the Let Window find the driver option, go to the Let me find the driver option instead. 09. On the driver list, scroll down 'till you'll find the RIM Virtual Serial Ports 10. After choosing that, you'll see in the right pane, RIM Virtual Serial Port v2 11. Choose that, then click Next 12. Ignore the window warning box, and continue installing the driver 13. Repeat this procedure for all the missing driver items ( should be around 2-4 items altogether ) 14. After all the drivers installed, you'll see the exclaim (!) marks gone from the BlackBerry icon 15. Configure the BT settings in your BB Desktop software 16. Your BT connection should be working after that. Hope this could help.
    • Proposed as answer by AmitGaur Saturday, August 06, 2011 9:03 AM
    Saturday, June 11, 2011 5:35 AM
  • Hi Divya,

     

    I had this same problem (BB-9300 and VAIO) and could not fix it earlier no matter what I tried. I had also tried downloading Blackberry and USB modem drivers and installing them etc. but nothing worked.

     

    However, earlier I always used to put the Blackberry on listen mode (under "Set Up Bluetooth") and try to find it using my laptop. Here it created a code and asked for matching etc. But it failed later (after pairing). So today, just for a change, I put my Blackberry on "Search" mode and to my total surprise the connection got established and is holding too. Files are getting transferred both ways.

     

    However there is one issue with Blackberry-9300 (and I did not have this with previous cell phones). Every time you want to trasnfer a media file from the VAIO (or any other laptop) to BB-9300, you have to go to respective media folder, click menu and select "Receive Using Bluetooth". This needs to be done for every file. (Then you have to accept connection request etc.)

     

    Hope this helps.

    Thursday, August 04, 2011 9:01 AM
  • Hi NightOwl

     

    Thanks for the solution. I was also having the same problem while tried to connect my BB 9300 with my HP laptop through BT. I did exactly what you suggested and amazing it resolved the problem. Thanks once again.

     

    AG..

    Saturday, August 06, 2011 9:05 AM
  • Hi Divya

    Same problem I was having with my BB & HP laptop. Pls follow the NightOwl solution, it does work. I did and got it resolved.

     

    AG..

     

    Saturday, August 06, 2011 9:07 AM
  • Thank you so much, it works perfect.

    Rasm28

    • Proposed as answer by rasm28 Sunday, November 20, 2011 9:11 PM
    Sunday, November 20, 2011 9:10 PM
  • this works great. do note that on step 09, on the dirver list instead of "RIM Virtual Serial Ports", you may find "Serial COM ports". The instructions are perfect and do work. Thanks NightOwl269! 
    Wednesday, December 07, 2011 3:39 AM
  • Be aware that the bluetooth synchronization between blackberry desktop, outlook and the 9300 works only with Blackberry Desktop version 5.01 and lower. It will not work on 6 or 7. Blackberry has not provisioned it to work on the 9300, it may work on newer versions. Not sure.

    Mine has been working with the suggestions provided around the drivers, but at one point, the connections from my phone to bluetooth, WI-FI and carrier connections all failed during one of my synchs and I had to do a complete reinstall of the operating software. Somehow the connections modules became corrupted.

    Otherwise, it is all fine again. Hopefully, Blackberry will clear up these issues as they move to BB-10 and hopefully, they will be willing to go back and work on fixing the issues with the older versions of phone software and desktop software. I am guessing that it is not a priority as they try to get back on track as a company.

    Saturday, November 03, 2012 11:06 PM