Failure to configurate on reboot - v 6.1.7601 for current optional KP updates


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  • From my Microsoft Security Essentials History panel i see that at the time of update it quarantined what it took to be Trojans:


    Need clarity please.



    Wednesday, October 24, 2012 12:03 PM
  • I would also like to see a resolution on this.  Had some user's computers out of commission for a couple hours.  


    Wednesday, October 24, 2012 5:55 PM
  • Did a full scan from this morning but it just picked up a few JAVA issues which was the norm. Did find a KEYGEN intrusion that I assumed was partly my fault as i may have gave too much information away earlier. Was even going to restore C drive an earlier date but have long deleted those in favour of space etc.

    Looks like I am going to be having lots of fun in the next few days.


    Wednesday, October 24, 2012 7:30 PM
  • Hi,

    Did a search in Malware Protection Center, and the three items are listed in it.

    Therefore, it is recommended to download the latest definitions to get protected.

    Regarding the two updates, please manually download them from Microsoft Download Center and install KB2574819 first. If KB2574819 can be installed successfully, install KB2592687.

    If any error occurs, please let us know the error message and provide us screenshots for check.

    Also, we can troubleshoot the issue via checking Windowsupdate.log file.

    Hope this helps.

    Jeremy Wu

    TechNet Community Support

    Thursday, October 25, 2012 9:10 AM
  • Thank you Jeremy for looking into this issue. I followed your approach and  from the Update History KB2574819 was successful however I was not so lucky for KB2592687.

    Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.139.593.0) Installation date: ‎25/‎10/‎2012 16:01. Did this manually as well. When i refresh the Windows Update it is still flagged as needing installed.

    How may i get the log to you and once again thank you for this.


    Thursday, October 25, 2012 3:47 PM
  • Hi,

    Thanks for the reply.

    Please upload the whole log file to SkyDrive for check.

    Use SkyDrive to upload collected files

    Regarding the Definition Update KB2310138 for Microsoft Security Essentials, please try to un-install MSE, reboot, reinstall it and see how it works.

    More information:

    How to install the latest Microsoft Security Essentials definition updates

    Hope this helps.

    Jeremy Wu

    TechNet Community Support

    Friday, October 26, 2012 9:05 AM
  • Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.139.651.0) & Update for Windows 7 for x64-based Systems (KB2592687) still being flagged as being needed to be downloaded in lieu of the fact  that MSE shows that (after your most recent advice is followed; states on the MSE Update tab, Virus/Spyware: definition is recorded on Update History as being successful too).

    Shall upload SkyDrive with full log as per instruction.

    Also did full scan with both MSE and then indepentantly with kaspersky (install, uninstall etc each time). No viruses but still Failure to Configurate issue.  


    Please advise if you want Window 7 log's folder on SkyDrive to be made public.
    • Edited by Friday, October 26, 2012 11:49 AM Correcting grammar
    Friday, October 26, 2012 11:38 AM
  • Doing a bit more work on the above issue. I have now looked at the Firewall and its giving me 0X8007424 (as i try to turn it 'on') code. I am making a presumption that there maybe a Trojan on my pc even though I have always had MSE active until i get this bug solved. Have you any more suggestions? 



    0X6D9 Error code for opening Windows Firewall with Advanced Security Snap-in
    • Edited by Saturday, October 27, 2012 10:42 AM Adding Error code
    Saturday, October 27, 2012 10:15 AM
  • Victory Jeremy! I treated the bug as a potential Trojan and concentrated on the Firewall - 0X8007042C not *70424 as I stated above.

    I went to Article ID: 2530126  and as far as I could got rid of Malware using method 1 - this article was unknown to me yesterday but I had already ran it the night before. Method 2 failed and so did method 3.

    I confirmed that Remote Assistance was turned OFF on my computer using its properties. 

    I came across this forum: Windows Firewall damaged by 'Windows 7 antivirus 2012' and took an educated gamble on this link: published by narenxp on  Wednesday, December 14, 2011 11:49 PM. Went back into services and noticed that firewall had started etc. 

    Decided to cross my fingers and download KP2592687 using automatic update and reboot. The update was successful. 

    Thank you :)


    • Marked as answer by Saturday, October 27, 2012 4:36 PM
    • Edited by Saturday, October 27, 2012 4:53 PM
    Saturday, October 27, 2012 4:36 PM
  • Hi,

    Thanks for the update.

    And glad to hear that the issue has been resolved.


    Jeremy Wu

    TechNet Community Support

    Sunday, October 28, 2012 5:30 PM
  • Just a FOAR (Follow On Action Report). If the above was a Trojan attack, it was a bug at minimum as it prevented Firewall from being activated: Windows Installer is also closed on me within services.


    • Marked as answer by Wednesday, October 31, 2012 8:00 AM
    Monday, October 29, 2012 11:48 AM