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Help getting my icon back RRS feed

  • Question

  • I read the reply you gave and tried to implement the fix on my PC.

    When I went to the registry to search for: 

    HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\

    nothing came back. I then tried to search for:   HKEY_CLASSES_ROOT\ and again nothing was found.

    I am using Windows 7. What am I doing wrong. It seems to me using Find should be able to locate what you suggested.

    Thank you in advance for a reply.

    Thursday, September 19, 2013 1:30 PM

Answers

  • I read the reply you gave and tried to implement the fix on my PC

    Which reply?

    What actually you're trying for?


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, September 19, 2013 1:33 PM
    Moderator
  • Hi ,
     
    As arnavsharma said, please give us more information for this issue.
     
    Meanwhile, let’s run a System File Checker (SFC) scan and check if there are any integrity issues. SFC tool scans system files and replaces incorrect versions of the system files
    by using the correct versions.
     
    Refer the following Microsoft article for more information:
     
    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
     
    http://support.microsoft.com/kb/929833
     
    Here is a similar post for your reference:
     
    Cannot create new folder in Windows 7
     
    http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/97de8a2a-12f2-4381-a409-a78f4ae551cf

    I also would like to suggest you try to reset the icon cache.

    This issue can occur by corrupted icon cache. To fix the issue, please reset icon cache.

    a. Click the Start button, and click Computer .

    b. On the Tool bar, click Organize and choose Folder and Search Options .

    c. Click the View tab, and check to select the Show hidden files and folders option , and click OK .

    d. Then, enter the following directory:

     %USERPROFILE%\AppData\Local

    e. Find the IconCache.db file, and rename it as IconCache.db.old.

    f. Close the window, and restart the computer.

    If the issue persists, you may consider to create a new user profile or perform a system restore on your computer to fix it.
     
    Create a user account
     
    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
     
    What is System Restore?
     
    http://windows.microsoft.com/en-us/windows7/What-is-System-Restore
     
    Regards,
     
    Blair Deng


    Blair Deng

    TechNet Community Support


    Monday, September 23, 2013 1:10 AM
    Moderator

All replies

  • I read the reply you gave and tried to implement the fix on my PC

    Which reply?

    What actually you're trying for?


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, September 19, 2013 1:33 PM
    Moderator
  • Hi ,
     
    As arnavsharma said, please give us more information for this issue.
     
    Meanwhile, let’s run a System File Checker (SFC) scan and check if there are any integrity issues. SFC tool scans system files and replaces incorrect versions of the system files
    by using the correct versions.
     
    Refer the following Microsoft article for more information:
     
    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
     
    http://support.microsoft.com/kb/929833
     
    Here is a similar post for your reference:
     
    Cannot create new folder in Windows 7
     
    http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/97de8a2a-12f2-4381-a409-a78f4ae551cf

    I also would like to suggest you try to reset the icon cache.

    This issue can occur by corrupted icon cache. To fix the issue, please reset icon cache.

    a. Click the Start button, and click Computer .

    b. On the Tool bar, click Organize and choose Folder and Search Options .

    c. Click the View tab, and check to select the Show hidden files and folders option , and click OK .

    d. Then, enter the following directory:

     %USERPROFILE%\AppData\Local

    e. Find the IconCache.db file, and rename it as IconCache.db.old.

    f. Close the window, and restart the computer.

    If the issue persists, you may consider to create a new user profile or perform a system restore on your computer to fix it.
     
    Create a user account
     
    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
     
    What is System Restore?
     
    http://windows.microsoft.com/en-us/windows7/What-is-System-Restore
     
    Regards,
     
    Blair Deng


    Blair Deng

    TechNet Community Support


    Monday, September 23, 2013 1:10 AM
    Moderator
  • Any updates?

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, September 23, 2013 8:26 AM
    Moderator
  • As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     Thanks!


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, September 30, 2013 3:41 AM
    Moderator